7551 Westminster Highway, Richmond, British Columbia Canada V6X 1A3

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Vancouver Airport Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.

The following measures have been taken to ensure a safe and healthy experience:

 

  • Signage is posted throughout our hotel to remind guests to maintain social distancing.
  • Seating capacity reductions in our banquet space have been implemented in compliance with local and provincial mandates.
  • Partitions have been installed at Front Desk and in our F&B take out area.
  • Hydroalcoholic disinfectant gel will be provided throughout the hotel.
  • The use of face masks is optional for all guests; face masks can be provided free of charge to guests upon request. Face masks will still be worn by all hotel staff and associates.
  • There will be no valet service available for parking at this time.
  • Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have made several additional enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  •  Housekeeping Service: Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences.
  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are encouraged to wear personal face coverings in indoor public settings if they are not fully vaccinated. We provide face masks free of charge to guests.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request.
  • Shuttle Buses: We have increased the frequency of cleaning and disinfection, particularly in high touch areas of our shuttle buses.  All of our buses are disinfected at least once per hour and additionally electrostatic sprayers are used nightly with hospital-grade disinfectants.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Open 24-hours. Wipes are provided for sanitization of all equipment used.
  • Pool: Open daily, 8:00 AM to 11:00 PM.
  • Meeting/Banquet Space: All meeting and function space is open and available to book. In compliance with all local and provincial regulations, indoor organized seated gatherings can have a capacity of 50 people or 50% seated capacity, whichever is greater. 
  • Airport Shuttle: Our 24-hour shuttle service is provided to and from the Vancouver International Airport. Please contact the Hotel upon arrival or with your departure information for pick up and drop off. Bonvoy members, please refer to the shuttle Tracker on your app to get live updates to the shuttle location.
  • Sheraton Club Lounge: Currently closed.
  • Business Centre: Currently closed.
  • Harold's Kitchen & Bar: Open for breakfast, lunch and dinner, 7 days per week, 6:30 AM to 10:00 PM. All guests can dine indoors or outdoors on the patio (weather permitting). All staff members are required to wear face masks. Tables and chairs are sanitized between each seating.
  • Room service is available from 6:30 AM to 10:00 PM.
  • Starbucks Café is currently closed.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Available for qualifying members from 6:30am - 11am
  • Welcome Gift: Platinum and Titanium welcome gifts will be delivered to your room prior to your stay or with contactless delivery upon arrival.
  • Late Check-Out: Platinum and Titanium guests can check out as late as 4pm
  • Mobile Check-In/Check-Out: Available for all members
  • Mobile Key: Available for all members
  • Mobile Guest Requests: Available for all members