1000 Burrard Street, Vancouver, British Columbia Canada V6Z 2R9

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Vancouver Wall Centre.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.

At the Wall Centre, we're working to provide a cleaner, safer hotel environment for our guests and our associates. The modifications we have made include:

 

  • Face Covering required in all public areas.
  • Signage and distance indicators will be used throughout the hotel to allow for and encourage proper physical distancing.
  • High Traffic areas will be designated as one-way passages to include wider aisles.
  • Stanchions are utilized for organizes queues and markings on the floor are utilized for proper physical distancing.
  • Limiting the use of elevators to a maximum of either 2 people per elevator or a group of people from the same household.
  • Self-parking is still available but valet parking has been suspended.
  • Our Arrival experience has been set up to limit high touch contact points such as front doors, luggage and key cards. When necessary all items will be thoroughly disinfected.
  • We have removed the amenities from our guest rooms in order to limit another high contact touch point. All of these items are still available upon request and disinfected items will be delivered when required.
  • We encourage the use of Mobile Check-In, Mobile Key, and Mobile Requests through the Marriott Bonvoy App to limit front desk contact.
  • Room Service has been altered to a contactless delivery.
  • Signage has been added throughout the hotel on proper mask and hand washing techniques, along with sanitizing stations at key points throughout the hotel spaces.

Our redefined cleaning and safety procedures exceed the highest industry standards. The following are some of the steps we are taking to keep everyone safe:

 

  • Deeper and more frequent cleaning in all areas of the hotel with the highest grade of Ecolab disinfectant and medical grade wipes.
  • To ensure that potential high contact transmission points in guest rooms are safe, guestroom amenities such as shampoo and coffee machines have been removed from all guestrooms but are available upon request and can be selected from a menu provided at check-in. These Amenities are sanitized and delivered so as to limit any close proximity interaction.
  • Each guestroom includes a Personal Protective Equipment (PPE) package, including gloves, a mask, sanitizer and wipes for your use during your stay.
  • All associates are provided with and are wearing Personal Protective Equipment (PPE). Daily health screenings are conducted before each associate begins their shift. Daily training on proper hygiene, hand washing, mask use and cleaning practices is provided.
  • All soft good in each guest room are steamed between guests; including mattress, pillows, chairs, drapery and carpets.
  • All room linen is removed and changed between guest stays.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide daily housekeeping. 

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • The Fitness Centre is now open with modified hours and limited capacity. You must book a scheduled time slot in order to access the Fitness Centre. The Fitness Centre is supervised by an attendant who clean each workout area between guests and a liability waiver must be signed prior to use.
  • The Pool remains closed until further notice and safe physical distancing can be established.
  • Our North Tower Meetings and Events Spaces are available to be booked for social distanced and safe meetings and events.

We are committed to making our food and beverage offerings available to you while complying with local regulations, including guidance on reducing capacity and reinforcing social distancing. The modifications we have made include:

 

  • Cafe One and Bar One are both open with social distancing between tables and a maximum limit of 6 people per table.
  • We have added an outdoor patio to our beautiful courtyard and garden for safe al fresco dining.
  • In-Room Dining (IRD) will have a special menu that is provided at check-in with all items delivered in to go containers for contactless delivery.
  • Kitchen, service and food prep areas are deep cleaned and sanitized on a regular schedule.
  • The Dining and bar seating areas are cleaned after every guest.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: In-Room Dining and Cafe One available for breakfast. Complimentary hot breakfast for Bonvoy Platinum, Titanium, and Ambassador Guests
  • Lounge Access: Our Lounge is closed but in lieu we are offering Bonvoy Platinum, Titanium and Ambassador members a breakfast voucher, a drink voucher and 500 additional Bonvoy Points
  • Welcome Gift: Points are offered as a welcome gift to eligible Bonvoy Elite Members
  • Late Check-Out: Available to our guests upon request and based on availability
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Available
  • Mobile Dining: Available
  • Mobile Guest Requests: Available

At the Wall Centre, we have redesigned our meeting and events operations to ensure that our guests, travelers and clients can meet with confidence knowing that we are taking every step possible to keep them safe:

 

  • We have developed 4 different safe meal service options and 3 unique safe service options for coffee breaks.
  • All of our meeting spaces and set-ups have been adjusted to facilitate safe social distancing. Including limiting each room to one entrance and exit, 2 meters of separation between all attendee seats, distance and direction markers on the floor.
  • Protective barriers will be used at all registration desks, buffets and other high contact interaction points.
  • All hard surfaces will be sanitized during meeting breaks.


Working with PSAV we have also harnessed our industry leading technology to make it easy for you to host a Hybrid meeting where some attendees are physically on property and others attend virtually online:

 

  • Bandwidth: due to our 2 gigabit bandwidth the Wall Centre is uniquely equipped to delivery a higher quality virtual experience.
  • Network Infrastructure: investments in technology, including comprehensive access points throughout the hotel, ensure stability for successful hybrid events.
  • Support: PSAV is here for you through the event process: from event design, to set-up and most importantly to execution. As, our onsite AV provider their technicians are physically on property and are directly accessible for immediate assistance.

Contact us now at sales@wallcentre.com to book your meeting.
We are actively monitoring the situation and adjusting our solutions in accordance with WorkSafeBC to ensure a continued focus on the health and safety of our guests and associates. Our current COVID-19 Safety Plan is available to view at the Link Below.