1000 Burrard Street, Vancouver, British Columbia Canada V6Z 2R9

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Vancouver Wall Centre.
show more

Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.

At the Wall Centre, we're working to provide a cleaner, safer hotel environment for our guests and our associates. The modifications we have made include:


Social Distancing Measures:

  • Masks are mandatory in all public spaces.
  • Proof of vaccination is required in some areas of our hotel.
  • Signage displayed to promote 6ft distance displayed in indoor common areas.
  • Line-up signage and stanchion enclosed queueing areas with floor decals.
  • One-directional travel through high-traffic areas - indicated with arrows on floor.
  • Capacities posted at entrances to all hotel spaces.
  • Elevator limit of 4 people or of same household - signage displayed.
  • Common area, event space and restaurant seating has been reduced and arranged for social distancing.
  • Plexiglass Protective barriers installed at all associate to guest interaction points.

Contactless Experience:

  • All Mobile services (Check-In, Key, Request & Dining) active on property via the Marriott Bonvoy App.
  • Room deliveries all contact-less; In-room dining, luggage, amenities and supplies.
  • No cash accepted - touchless transaction terminals available around the property.
  • Express check-out.

Our redefined cleaning and safety procedures exceed the highest industry standards. The following are some of the steps we are taking to keep everyone safe:


  • Daily housekeeping services are available by request only.
  • Guest laundry is offered but Monday & Thursday pick-up/drop-off only.
  • Every guest room is thoroughly cleaned and disinfected prior to your arrival by our highly trained Room Attendants.


Cleanliness Champion Role:

  • Dedicated to ensuring all policies and measures are kept up-to-date, disinfection standards are kept high and all hotel associates are provided the equipment and training they need to practice current cleaning protocols and policies.
  • The Champion also provides support and guidance on hygiene policies, PPE, distancing measures and cleaning methods and conducts regular training refreshers.


Enhanced Public Space Cleaning:

  • Associates have undergone Marriott Online and in-house training programs to ensure that they are proficient at effective disinfecting methods. These skills are reinforced through repeat training sessions.
  • Comprehensive lists of all high-touch points that associates are responsible for disinfecting and schedules tailored for each area. Associates use Ecolab disinfectants approved by Health Canada.
  • Guest lobby washrooms are disinfected every hour.


Electrostatic Spraying:

  • Wall Centre hotels utilize this enhanced technology in our Public Spaces, enabling associates to clean faster and more effectively.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:



  • Valet service is offered with hygiene protocols in place.
  • Bell services are still offered with distancing and hygiene protocols in place.


Health Club:

  • Health Club open daily from 5:00am - 10:30pm
  • Proof of vaccination is required to access the Health Club


  • Pool open daily from 5:00am - 10:30pm
  • Sauna remains closed at this time
  • Proof of vaccination is required to access the pool


Business Centre:

  • Open.


Fine Spirit's Wine Store:

  • Open.

We are committed to making our food and beverage offerings available to you while complying with local regulations, including guidance on reducing capacity and reinforcing social distancing. The modifications we have made include:


Café One and Bar One: 

  • Hours of Operation: 7:00a.m. - 10:00p.m. (weekends to 10:30p.m.)
  • Proof of vaccination is required to dine in our restaurant or patio.
  • Single use menus or digital menus via QR code are available
  • Spaced seating; maximum people per table as per BC Public Health Order.


In-Room Dining:

  • 7:00a.m. - 11:00a.m. - Breakfast Menu (Daily)
  • 11:00a.m. - 10:00p.m. (10:30p.m. Weekends) - Lunch & Dinner Menu
  • Delivered contactless in to-go packaging outside guest room door.


Club Lounge:

  • Currently closed.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:


  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Lounge Access: Our Club Lounge is closed; in lieu, we are offering our Bonvoy Platinum, Titanium, and Ambassador guests hot breakfast and vouchers for drinks in our Café One restaurant located in the North Tower lobby.
  • Welcome Gift: Points are offered as a welcome gift to eligible Bonvoy Elite Members.
  • Late Check-Out: Available to our guests upon request and based on availability
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Available
  • Mobile Dining: Available
  • Mobile Guest Requests: Available

At the Wall Centre, we have redesigned our meeting and events operations to ensure that our guests, travelers and clients can meet with confidence knowing that we are taking every step possible to keep them safe:


Event Planning:

  • All events will require proof of COVID-19 vaccination* 
    *please connect with your hotel representative for more information
  • Customizable floor plans following distancing protocols.
  • Food and beverage service available in 4 options all following distancing and hygiene protocols.
  • Hybrid events:
    • Livestream and Conference Call capabilities available
    • High quality audio / visual options available for presentations.
  • Our talented meeting and events team are experts in curating the best possible experience while still following all the safety standards for cleanliness, hygiene, social distancing and protective measures.



  • Physical distancing arrival protocols in place assisted by signage, stanchions and floor decals.
  • PPE, hand-sanitizer and disinfecting wipes available.



  • Enhanced disinfection procedures conducted during breaks.
  • Event spaces are deep cleaned for an hour before another group.

Working with Encore we have also harnessed our industry leading technology to make it easy for you to host a Hybrid meeting where some attendees are physically on property and others attend virtually online:


  • Bandwidth: due to our 2 gigabit bandwidth the Wall Centre is uniquely equipped to delivery a higher quality virtual experience.
  • Network Infrastructure: investments in technology, including comprehensive access points throughout the hotel, ensure stability for successful hybrid events.
  • Support: Encore is here for you through the event process: from event design, to set-up and most importantly to execution. As, our onsite AV provider their technicians are physically on property and are directly accessible for immediate assistance.

Contact us now at sales@wallcentre.com to book your meeting.
We are actively monitoring the situation and adjusting our solutions in accordance with WorkSafeBC to ensure a continued focus on the health and safety of our guests and associates. Our current Communicable Disease Plan is available to view at the Link Below.