1000 Burrard Street, Vancouver, British Columbia Canada V6Z 2R9

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Vancouver Wall Centre.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.

At the Wall Centre, we're working to provide a cleaner, safer hotel environment for our guests and our associates. The modifications we have made include:

 

Social Distancing Measures:

  • Single Entrance and Exit Points
  • Signage displayed to promote 6ft distance displayed in indoor common areas.
  • Line-up signage and stanchion enclosed queueing areas with floor decals.
  • Doors secured open to reduce surface contact.
  • One-directional travel through high-traffic areas - indicated with arrows on floor.
  • Capacities posted at entrances to all hotel spaces.
  • Elevator limit of 2 people or of same household - signage displayed.
  • Common area, event space and restaurant seating has been reduced and arranged for social distancing.
  • Plexiglass Protective barriers installed at all associate to guest interaction points.


Contactless Experience:

  • All Mobile services (Check-In, Key, Request & Dining) active on property via the Marriott Bonvoy App.
  • Room deliveries all contact-less; In-room dining, luggage, amenities and supplies.
  • No cash accepted - touchless transaction terminals available around the property.
  • Express check-out.

Our redefined cleaning and safety procedures exceed the highest industry standards. The following are some of the steps we are taking to keep everyone safe:

 

Cleanliness Champion Role:

  • Dedicated to ensuring all policies and measures are kept up-to-date, disinfection standards are kept high and all hotel associates are provided the equipment and training they need to practice current cleaning protocols and policies.
  • The Champion also provides support and guidance on hygiene policies, PPE, distancing measures and cleaning methods and conducts regular training refreshers.

 

Enhanced Public Space Cleaning:

  • Associates have undergone Marriott Online and in-house training programs to ensure that they are proficient at effective disinfecting methods. These skills are reinforced through repeat training sessions.
  • Comprehensive lists of all high-touch points that associates are responsible for disinfecting and schedules tailored for each area. Associates use Ecolab disinfectants approved by Health Canada.
  • Guest lobby washrooms are disinfected every hour.

 

Electrostatic Spraying:

  • Wall Centre hotels utilize this enhanced technology in our Public Spaces, enabling associates to clean faster and more effectively.

 

Housekeeping:

  • We have removed non-essential items from the room.
  • Disinfectant wipes are placed in guest rooms before arrival. PPE package available upon request.
  • Guest laundry is offered but Monday & Thursday pick-up/drop-off only.
  • Coffee machine is available upon request.
  • Every guest room is thoroughly cleaned and disinfected prior to your arrival by our highly trained Room Attendants.
  • We do not currently offer daily housekeeping services as per recommendations by local Health Authorities, however we can provide you with anything extra you may need for a comfortable stay via contact-less delivery.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

General:

  • Improved MERV-13 Pleated Air Filters installed in hotel common areas.
  • Valet service is suspended.
  • Bell services are still offered with distancing and hygiene protocols in place.

 

Health Club:

  • By reservation only. Book up to 7 days in advance.
  • Hours: 8:30a.m. - 4p.m. (Mon - Fri), 9a.m. - 4p.m. (Weekends). 1p.m. - 2p.m. Closed daily. 45 Minute workout time slots.
  • Front entrance access only - will be provided by the attendant. Waiver must be signed prior to exercising.
  • 5 isolated workout areas: 2 Strength & 3 Cardio.
  • All PPE and cleaning supplies available for guest use.
  • Towel service available.
  • Pool, Hot Tub, Sauna and the Changing Rooms are all temporarily closed.
  • Attendant on site conducts all disinfecting procedures in between guests.

 

Business Centre:

  • Open.

 

Fine Spirit's Wine Store:

  • Open.

We are committed to making our food and beverage offerings available to you while complying with local regulations, including guidance on reducing capacity and reinforcing social distancing. The modifications we have made include:

 

Café One and Bar One:

  • Hours of Operation: 6:30a.m. - 9p.m.
  • Capacity: 50
  • Patio: 15
  • Single use menus.
  • Spaced seating; 6 people per table as per BC Public Health Order.

 

In-Room Dining:

  • 6:30a.m. - 11a.m. - Breakfast Menu (Daily)
  • 11a.m. - 9p.m. (10p.m. Weekends) - Lunch & Dinner Menu
  • Delivered contactless in to-go packaging outside guest room door.

 

Club Lounge:

  • Currently closed.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Lounge Access: Our Club Lounge is closed; in lieu we are offering our Bonvoy Platinum, Titanium, and Ambassador Guests hot breakfast, all day non-alcoholic hot and cold drinks and evening hors d'oeuvres in our Café One restaurant located in the North Tower lobby.
  • Welcome Gift: Points are offered as a welcome gift to eligible Bonvoy Elite Members.
  • Late Check-Out: Available to our guests upon request and based on availability
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Available
  • Mobile Dining: Available
  • Mobile Guest Requests: Available

At the Wall Centre, we have redesigned our meeting and events operations to ensure that our guests, travelers and clients can meet with confidence knowing that we are taking every step possible to keep them safe:

 

Event Planning:

  • Max 50 attendees as per BC Public Health Order.
  • Customizable floor plans following distancing protocols
  • Food and beverage service available in 4 options all following distancing and hygiene protocols.
  • Hybrid events:
    • Livestream and Conference Call capabilities available
    • High quality audio / visual options available for presentations.
  • Our talented meeting and events team are experts in curating the best possible experience while still following all the safety standards for cleanliness, hygiene, social distancing and protective measures.

 

Arrival:

  • Physical distancing arrival protocols in place assisted by signage, stanchions and floor decals.
  • Protective barriers installed at associate and event staff interaction points.
  • Separate entrance and exit points - signage displayed.
  • One-directional travel through the event space - floor markers and arrows.
  • PPE, hand-sanitizer and disinfecting wipes available.

 

Cleaning:

  • Enhanced disinfection procedures conducted during breaks.
  • Event spaces are deep cleaned for an hour before another group.


Working with PSAV we have also harnessed our industry leading technology to make it easy for you to host a Hybrid meeting where some attendees are physically on property and others attend virtually online:

 

  • Bandwidth: due to our 2 gigabit bandwidth the Wall Centre is uniquely equipped to delivery a higher quality virtual experience.
  • Network Infrastructure: investments in technology, including comprehensive access points throughout the hotel, ensure stability for successful hybrid events.
  • Support: PSAV is here for you through the event process: from event design, to set-up and most importantly to execution. As, our onsite AV provider their technicians are physically on property and are directly accessible for immediate assistance.

Contact us now at sales@wallcentre.com to book your meeting.
We are actively monitoring the situation and adjusting our solutions in accordance with WorkSafeBC to ensure a continued focus on the health and safety of our guests and associates. Our current COVID-19 Safety Plan is available to view at the Link Below.