110 9th Avenue SE, Calgary, Alberta Canada T2G 5A6

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Calgary Marriott Downtown Hotel.
show more

Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with city and provincial guidelines. Partitions installed at front desks and food and beverage service lines.

Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

Valet service is currently available for parking.
In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are requested to wear personal face coverings.

We're using hospital-grade disinfectants to support our already rigorous cleanliness protocols.

Room Amenities: In-room coffee makers can be requested to be delivered to guest rooms. Disinfectant wipes are available in the room for every arriving guest.
Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note, if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Centre: Open 24 hours
Swimming Pool: Open - Pool / Hot Tub access booked at front desk - limited access per provincial Covid-19 restrictions
Hot Tub: Open - Pool / Hot Tub access booked at front desk - limited access per provincial Covid-19 restrictions
M-Club: Closed till further notice due to provincial Covid-19 restrictions.

Breakfast:
Monday - Friday 7:00 am - 11:00am
Saturday 8:00am - 12:00pm
Sunday 8:00am - 1:00pm

 

One18 Empire:

4:00pm - 9:00pm Tuesday - Saturday. Delivery also available thru Door Dash, Skip the Dishes, or Uber Eats.

 

Starbucks:
Open for take out 7:00 AM - 1:00 PM

Monday - Friday, 8:00 AM - 1:00 PM

Saturday & Sunday.

Grab & Go:
Open 24 hours per day. Available - selection of beverages, light meals, and snack items.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Starbucks in the hotel is open 7:00 - 1:00 weekdays and 8:00 - 1:00 weekends.  Grab and go items are available at the front desk.
  • Cocktail Lounge Access: Closed due to provincial Covid-19 restrictions.
  • M Club Lounge: Closed due to provincial Covid-19 restrictions.
  • Late Check-Out: Available upon request
  • Mobile Check-In/Check-Out: Is available.
  • Mobile Key: Is available.
  • Mobile Dining: Is available.
  • Mobile Guest Requests: Is available.