255 Barclay Parade SW, Calgary, Alberta Canada T2P 5C2

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Suites Calgary Eau Claire.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.

As we look forward to welcoming you to our hotel, we want to assure you that at each touchpoint along your journey through the Sheraton Suites Calgary Eau Claire, extensive measures are being taken to protect you from COVID-19, including physical distancing and mandatory screening for all guests and employees, and masks are available to guests and worn by all employees.

 

Effective September 16, 2021 masks, will be mandatory for all guests in indoor public spaces as per the Government of Alberta. 

The new operational standards being implemented at the Sheraton Suites Calgary Eau Claire include increased frequency of cleaning & disinfecting, with a focus on high-touch points; and continued use of EPA registered disinfecting chemicals, proven effective in preventing the transmission of COVID-19.

Hands-on training for all employees, a dedicated on-property rollout committee and a formal audit program, validated under the global Commitment to Clean program, ensure initial and continued compliance.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 3rd night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

All guests using the pool & gym will be required to provide proof of vaccination or negative COVID-19 test status.

 

  • Fitness Center: Open 7 days a week from 7:00AM - 11:00 PM, with an access key provided by the front desk.  
  • Pool, Hot tub & Waterslide: Open 7 days a week from 7:00AM - 11:00 PM, with an access key provided by the front desk.
  • Club Lounge: Temporarily Closed, Marriott Bonvoy members entitled to Club Access will be accommodated through Flower & Wolf Restaurant.

Flower & Wolf:  Open 7 days a week from 7:00am - 10:00pm with patio and indoor seating.
In-Suite Dining: Closed, however Flower & Wolf can be ordered from your suite for contact less pick-up at the restaurant. 

 

Effective September 20, 2021, we will be participating in Alberta's Restrictions Exception Program, if choosing to dine with us, vaccine-eligible individuals will be required to provide government-issued proof of immunization or a negative privately paid COVID-19 test from within the previous 72 hours.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Available at Flower & Wolf for Marriott Bonvoy Members with guaranteed Club Access
  • Lounge Access: Temporarily Closed
  • Welcome Gift: Temporarily Unavailable
  • Late Check-Out: Available for Marriott Bonvoy Elite Guests
  • Mobile Guest Requests: Available
Through the decades, we have come together as partners. Never has that been more important than now. Responding effectively to this new environment is a shared responsibility. We are laser-focused on providing our teams with the tools, training and resources that are necessary in this environment. Likewise, travelers must also take steps to protect everyone's health: to avoid traveling if not well, practice good hand hygiene, and physical distancing in high traffic areas throughout the hotel. We believe success is never final, but it begins with listening. Please let us know if there is anything we could be doing differently or better. We always welcome guest feedback on the Marriott Bonvoy™ app, and we are grateful when our business partners share ideas or concerns directly with us.

You can count on us, and we know we can count on you.

Additionally, if you belong to a risk group for COVID-19 (indicated by a "yes" response to any of the questions below), we ask that you postpone your travels until the risk period has passed, in order to help us ensure the wellbeing of all our guests and employees. (These questions are for your own personal consideration and to help aid in responsible decision-making. Your specific answers need not be shared with the hotel.) Please call the hotel at 1 403-266-7200 and we will happily work with you to reschedule your reservation without any rescheduling fees.

Do you belong to a risk group for COVID-19?
  • Within the last 14 days, have you, one of your immediate family members or a person with whom you live, had contact with any person who has tested positive for COVID-19?
  • Have you had any symptoms of COVID-19, such as cough, shortness of breath, difficulty breathing, fever, chills, repeated shaking with chills, muscle pain, headache, sore throat, new loss of taste, or smell?