255 Barclay Parade SW, Calgary, Alberta Canada T2P 5C2

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Suites Calgary Eau Claire.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
As we look forward to welcoming you to our hotel, we want to assure you that at each touchpoint along your journey through the Sheraton Suites Calgary Eau Claire, extensive measures are being taken to protect you from COVID-19, including physical distancing and mandatory screening for all guests and employees (which may include a temperature check), and masks are provided to guests and worn by all employees.

Additionally, you may find some service restrictions are in place in accordance with local health regulations. At present, the pool (including water slide) is open with social distancing measures in place. In accordance with local health regulations, the hot tub and fitness centre are temporarily closed. Our Flower & Wolf restaurant is open for dining in, or for take-out. Our Club Lounge is temporarily closed, however Marriott Bonvoy members entitled to Club Access will be accommodated through Flower & Wolf.
The new operational standards being implemented at the Sheraton Suites Calgary Eau Claire include a 48-hour "settling period" for occupied rooms post-departure; increased frequency of cleaning & disinfecting, with a focus on high-touch points; and continued use of EPA registered disinfecting chemicals, proven effective in preventing the transmission of COVID-19.

Hands-on training for all employees, a dedicated on-property rollout committee and a formal audit program, validated under the global Commitment to Clean program, ensure initial and continued compliance.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Temporarily Closed.
Pool & Waterslide: Open, capacity limit to ensure social distancing.
Hot Tub: Temporarily Closed.
Club Lounge: Temporarily Closed, Marriott Bonvoy members entitled to Club Access will be accommodated through Flower & Wolf Restaurant.
Flower & Wolf: Open, masks required upon entry, social distancing measures in place.
Fionn MacCool's: Temporarily Closed
In-Suite Dining: Closed, however Flower & Wolf can be ordered from your suite for pick-up at the restaurant.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Available at Flower & Wolf for Marriott Bonvoy Members with guaranteed Club Access
  • Lounge Access: Temporarily Closed
  • Welcome Gift: Temporarily Unavailable
  • Late Check-Out: Available for Marriott Bonvoy Elite Guests
  • Mobile Guest Requests: Available
Through the decades, we have come together as partners. Never has that been more important than now. Responding effectively to this new environment is a shared responsibility. We are laser-focused on providing our teams with the tools, training and resources that are necessary in this environment. Likewise, travelers must also take steps to protect everyone's health: to avoid traveling if not well, practice good hand hygiene, and physical distancing in high traffic areas throughout the hotel. We believe success is never final, but it begins with listening. Please let us know if there is anything we could be doing differently or better. We always welcome guest feedback on the Marriott Bonvoy™ app, and we are grateful when our business partners share ideas or concerns directly with us.

You can count on us, and we know we can count on you.

Additionally, if you belong to a risk group for COVID-19 (indicated by a "yes" response to any of the questions below), we ask that you postpone your travels until the risk period has passed, in order to help us ensure the wellbeing of all our guests and employees. (These questions are for your own personal consideration and to help aid in responsible decision-making. Your specific answers need not be shared with the hotel.) Please call the hotel at 1 403-266-7200 and we will happily work with you to reschedule your reservation without any rescheduling fees.

Do you belong to a risk group for COVID-19?
  • Within the last 14 days, have you, one of your immediate family members or a person with whom you live, had contact with any person who has tested positive for COVID-19?
  • Have you had any symptoms of COVID-19, such as cough, shortness of breath, difficulty breathing, fever, chills, repeated shaking with chills, muscle pain, headache, sore throat, new loss of taste, or smell?