2620 32nd Avenue NE, Calgary, Alberta Canada T1Y 6B8

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Cavalier Calgary Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with provincial mandates, and partitions installed at front desks. Please note that face coverings are required for all guests and associates, as per the City of Calgary Bylaw 26M2020.

Oasis Water Park is open for registered guests only with timed entry; guests will sign up on check in for 1 hour time slots to access the area. Special safety protocols and occupancy limits are in place.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.

Amenities: Disinfectant wipes are available in guest rooms.



Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 7th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:


Fitness Centre: Open for a maximum of 3 guests at a time, on a first come first served basis.
Oasis Water Park: Open Daily from 4pm to 9pm, Saturday and Sunday 9am to 2 pm, and 4pm to 9pm. Guests will sign up on check-in for 1 hour time slots to access the area with their family. No outside guests are permitted.
Airport Shuttle: Currently unavailable.

Barlow's Lounge: Currently closed
Carver's Steakhouse: Currently closed
Club Lounge: Currently closed
Colors Bistro: Open for breakfast Monday-Friday from 6:30am-9:30am and Saturday-Sunday from 7:00am-10:00am
Express Stop: Currently closed
Henry's Pub: Open for lunch Monday- Friday from 11:30am-1:30pm, and for open for dinner daily from 5:00pm-10:00pm
Express Stop: Currently closed
Room Service: Currently unavailable. Please see front desk for a selection of snacks and refreshments.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Provided in Colors Bistro for Platinum Members
  • Lounge Access: Club Lounge is currently closed
  • Late Check-Out: Available upon request
  • Mobile Check-In/Check-Out: Available
  • Mobile Dining: Not available