728 Humboldt Street, Victoria, British Columbia Canada V8W 3Z5

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Victoria Marriott Inner Harbour.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.

Dear guest, please check B.C.'s travel restrictions effective April 23, 2021 prior to booking your stay with us. Visit www.gov.bc.ca/covidtravel to find out more.

We look forward to welcoming you when the time is right.


  • Signage has been placed throughout our hotel to remind guests to maintain social distancing, and partitions installed at front desks.
  • Mobile check-in and key.
  • No valet service is currently available for parking. Daily housekeeping services are currently not being offered, however any service requests are being delivered right to your door.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators, as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Disinfectant wipes are available for every arriving guest as well as upon request
Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open 24 hours, social distancing measures in place
Pool: Open, 8:00am - 8:00pm, social distancing measures in place
Restaurant and Lounge: Open 6:30am to 10:30am (11:00am on Weekends) and 3:00pm to 10:00pm daily
MClub: Currently not operating
Gift Shop: Open 24 hours, snacks and grab and go breakfast available
Restaurant and Lounge: Open 6:30am to 10:30am (11:00am on Weekends) and 3:00pm to 10:00pm daily
MClub: Currently not operating

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:


  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: Platinum, Titanium and Ambassador guests receive complimentary grab and go breakfast items available in our lobby gift shop
  • Lounge Access: Currently not in operation
  • Late Check-Out: Available upon request
  • Mobile Check-In/Check-Out: Available to all Bonvoy Guests
  • Mobile Key: Available to all Bonvoy guests
  • Mobile Dining: Not available at this location
  • Mobile Guest Requests: Available