100 Harbour Road, Victoria, British Columbia Canada V9A 0G1

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Delta Hotels Victoria Ocean Pointe Resort.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We appreciate your support and understanding.
Signage is throughout our hotel to remind guests to maintain social distancing.  Plexi-glass partitions are installed at the front desk.

Mobile check-in, mobile key and service requests are available through the Marriott Bonvoy app.

Take out delivery available through LURE Restaurant & Bar.

The Club Floor Lounge and Spa at Delta Victoria are closed until further notice.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators as well as provided more hand sanitizing stations throughout the hotel.

Personal Protective Equipment (PPE): Staff members will wear masks while in the hotel and gloves based on the activities they are performing. Guests are not required to wear masks.

Housekeeping: We will not be accessing your room during your stay but we would be delighted to deliver towels, soap and other amenities if you need anything.

Room Amenities: Coffee Service is provided for 2 guests and additional coffee is available upon request. Disinfectant wipes are available in the room for every arriving guest as well as upon request.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping services and will be happy to deliver soap, towels and shampoo on request.

 

  • LURE Restaurant & Bar: Open 7 days a week from 7am to 11pm (kitchen closes at 10pm) for dine in or take-out.
  • Fitness Center and Pool: Swimming Pool is open 7 days a week from 6:00am to 11:00pm and the Fitness Center is open 24 hours. 
  • Tennis Courts: Our courts are open and complimentary to hotel guests; please book your time with the Front Desk. Racquetball/Squash Courts are available from 7:00am to 8:00pm and rackets are available at the front desk.
  • Meetings & Events: We have over 14,000 square feet of meeting space. Many of our function spaces have windows that open and can have 100% outside air brought through our ventilation system. We also have a variety of outdoor venues available.
  • Club Floor Lounge: Closed until further notice.
  • Spa: Closed indefinitely.
  • Room Service: Take out delivery available though LURE Restaurant & Bar.
  • Shuttle: Not available at this time.
LURE Restaurant & Bar including our balconies and waterfront patio are open 7 days a week for take-out from 7:00am to 11:00pm (kitchen closes at 10pm) and open for dine-in or take. All of our team wear masks while in the hotel and gloves based on the activities they are performing. Guests are not required to wear masks. We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including washrooms and elevators as well as provide more hand sanitizing stations throughout the restaurant.

Room service is available through our Take out delivery program with LURE Restaurant & Bar. Club Floor Lounge is not available until further notice.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Marriott Bonvoy Platinum Elite, Titanium Elite and Ambassador Elite guests receive their choice of daily breakfast in LURE Restaurant for two or 750 points per day.
  • Lounge Access: The Club Lounge is closed until further notice.
  • Welcome Gift:
  • Late Check-Out:
  • Mobile Check-In/Check-Out: All Marriott Bonvoy Members can check-in or check-out through the Bonvoy app.
  • Mobile Key: All Marriott Bonvoy Members can receive a mobile key to their phone through the Bonvoy app.
  • Mobile Dining: We do not currently offer mobile dining
  • Mobile Guest Requests: Requests can be made through the Marriott Bonvoy app