950 Dixon Road, Toronto, Ontario Canada M9W 5N4

Stay Well and Together We Can Rise

Westin is a place where you don't just get up, you rise. And now, more than ever, we want you to rise with confidence.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.
Here are some of the key changes you can expect from your stay at Westin.

For a restorative and fulfilling stay, we want to provide you with all the details regarding changes to our services, amenities and facilities during this time.

Find your balance. Your Westin team is here to help you be your best.
show more

Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.

Signage throughout our hotel to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our public areas in compliance with local and provincial mandates, and all guests and associates are required to wear a face covering in the hotel.

Mobile check-in and key, and service requests delivered right to your door via the Marriott Bonvoy™ mobile app.

24-hour Grab & Go currently available through Starbucks, and the MarketPlace. 

No valet service is currently available for parking.
 

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations. Disinfectant wipes are available in the room for every arriving guest as well as upon request.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Temperature & wellness checks are conducted with all associates prior to the start of their shift. Guests are required to wear personal face coverings, as per City of Toronto regulations, while in public spaces.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities: Disinfectant wipes are available in the room for every arrival to utilize. Ice buckets, hair dryers and television remotes are sanitized in each room for guest use.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Westin WORKOUT® Fitness Studio: Based on government guidelines, closed until further notice.
Indoor Pool: Based on government guidelines, currently closed until further notice.
Shuttle: Operating on normal schedule, please contact the hotel directly for further information.
Starbucks: Open; grab & go food options available.
Restaurants: Closed; room service delivery available.

Please note that the entrance at the rear of the building is currently closed.  Please use the front doors to enter and exit the building.

Starbucks / Marketplace: Open 24hr. Limited Grab & Go Menu available. Alcoholic beverages available from 9am to 11pm. Contactless Room Service available upon request.
Atmosphere Restaurant: Based on government guidelines, closed until further notice.
Crosswinds Bar & Grill: Based on government guidelines, closed until further notice.

All food handlers and supervisors are trained on safe food preparation and service practices.
Regular self-inspections based on food-safety standards, validated by independent audits.
All operational associates trained on enhanced sanitation guidelines, including hygiene and disinfectant practices.
New operational practices for in-room dining.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:
 
  • Late Check-Out: Available for Elite members
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Available
  • Mobile Guest Requests: Available