75 Lower Simcoe Street, Toronto, Ontario Canada M5J 3A6

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Delta Hotels Toronto.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.
  • Guests will notice that for the safety of all involved, we have installed partitions at our front desk pods, where our associates will be masked and eager to assist with your check in. Mobile check in is a viable option for those wishing to maintain social distancing and utilizing our Marriott Bonvoy mobile app allows guests a contactless option while staying in our hotel.
  • We accept all forms of digital payment to ensure limited cash is handled.
  • The hotel team has increased the frequency of cleaning and disinfection, with emphasis on high traffic areas such as elevators, lobby and public washrooms. Hand sanitization stations can be found throughout the hotel with signage to encourage usage.
  • Our hotel rooms are thoroughly cleaned and disinfected in between guests.
  • Valet parking is available.
  • The pool and fitness facilities are open.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


Personal Protective Equipment (PPE): All associates are required to wear proper PPE in all guest facing areas and as well in back of the house areas. (Gloves, face coverings)

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, especially in high-traffic areas like restrooms, elevators, and escalators and provided more hand sanitizing stations.

Guest Rooms: Every guest room is thoroughly cleaned and disinfected between each guest. Housekeeping is provided on a weekly basis; however you should need extra linen or amenities, we will gladly provide upon request. You can contact us via Mobile Chat or Request in the Marriott Bonvoy app or stop by the front desk. All housekeeping will be conducted while you are away from the room where possible. All TV remote controls are covered with a fresh plastic upon arrival and a disinfectant wipe is provided.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Pool: Our pool facilities are open.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:
 

  • Fitness Center - open daily 24 hours
  • Pool/Jacuzzi - open daily 6:00am - 11:00pm
  • Concierge Lounge - open Mon-Fri 11:00am - 9:00pm, Sat-Sun 12:00pm - 8:00pm
  • Char No.5 Whisky & Cocktail Lounge - open Tues-Thurs 4:00pm - 11:30pm, Fri-Sat 4:00pm - 12:30am
  • The Roof at SOCO - closed until further notice.
  • SOCO Kitchen + Bar - open daily 7:00am - 10:00pm
  • SOCO Patio - closed until further notice.
  • The Roof at SOCO - closed until further notice.
  • SOCO Kitchen + Bar - open daily 7:00am - 10:00pm
  • SOCO Patio - closed until further notice.
  • Char No.5 Whisky & Cocktail Lounge - open Tues-Thurs 4:00pm - 11:30pm, Fri-Sat 4:00pm - 12:30am

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Grab and Go options available 7 days/week.
  • Lounge Access: Mon-Fri 11:00am - 9:00pm, Sat-Sun 12:00pm - 8:00pm
  • Welcome Gift: No welcome gifts currently being offered.
  • Late Check-Out: Late check out is available upon request at departure date.
  • Mobile Check-In/Check-Out: Always a viable option at the Delta Toronto.
  • Mobile Key: Always a viable option at Delta Toronto.
  • Mobile Dining: In room dining is available for pick up/delivery.
  • Mobile Guest Requests: Always a viable option at Delta Toronto.