525 Bay Street, Toronto, Ontario Canada M5G 2L2

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Marriott Downtown at CF Toronto Eaton Centre.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.
  • Enabling social and physical distancing practices: Increasing distance between furniture, and managing queueing areas.
  • Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.
  • Self-parking available while valet service is temporarily unavailable.
  • Hand sanitizing stations added throughout the hotel, especially in high-traffic areas. 
  • Contactless delivery for any amenity request to your room.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities:
  • TV remote control is thoroughly cleaned after each stay and sealed in plastic protective sleeve for next use.
  • Disinfectant wipes are available in the room for every arriving guest as well as upon request.

Please use Fire Fox browser to take a 360 virtual tour of the hotel and meeting space. Click here to view.

The photo's illustrate some of the new cleanliness measures we have implemented including;

  • Hand sanitizing stations in public areas
  • Protective barriers at the front desk
  • Social distance signage and floor decals to manage queuing areas
  • Social Distancing meeting room set-up
  • Pre-package Grab and Go food options for meetings and events
  • Disinfectant wipes in guest rooms
  • TV remote control thoroughly cleaned after each stay and placed in protective sleeve

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open 24/7. 


Pool: Open 7-days a week, 6:30 am to 11:00 pm.  Proof of vaccination is required.

 

Valet Parking: Available $60 per vehicle in/out access.


Trios Restaurant: Open

 

  • Breakfast: Open 6:30 am to 11:00 pm daily - Offering A La Carte menu and buffet
  • Dinner: Open 5:00 pm to 11:00 pm daily - Offering A La Carte menu and buffet


Barista: Open, 7:00 am to 11:00 pm

 

Concierge Lounge: Open

A La Carte Take-out or Delivery:

  • 7 days a week
  •  Breakfast, Lunch and Dinner
  • 6:30 am to 11:00 pm

*Please ask the Front Office team for details and QR code. 

Trios Bistro:

 

  • Breakfast: Open 6:30 am to 11:00 pm daily - Offering A La Carte menu only 
  • Dinner: Open 5:00 pm to 11:00 pm daily - Offering A La Carte menu only
     

Barista: Open, 7:00 am to 11:00 pm

 

A La Carte - Take-out or Delivery

  •  7 days a week
  • Breakfast, Lunch and Dinner
  • 6:30 am to 11:00 pm

*Please ask the Front Office team for details.  

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Lounge Access: Marriott Bonvoy Elite Lounge - Open
    • Mon to Fri from 11:00 am to 7:00 pm
    • Complimentary snacks
    • Complimentary coffee/tea and non-alcoholic beverages 
    • An exclusive space for Platinum, Titanium and Ambassador Elites to unwind, connect and play.  
  • Late Check-Out: Yes, Platinum, Titanium, and Ambassador Level - Follow Marriott Bonvoy program benefits
  • Mobile Check-In/Check-Out: Yes
  • Mobile Key: Yes
  • Mobile Dining: Temporarily unavailable.
  • Mobile Guest Requests: Yes