901 Dixon Road, Toronto, Ontario Canada M9W 1J5

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Toronto Airport Marriott Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in and key and service requests delivered right to your door via the Marriott Bonvoy™ mobile app.

24-hour Grab & Go currently available via our Wayside Social Café. Fresh Bites room service delivery to your door will be available in Fall 2020.

Health Club, pool and whirlpool facilities appointment times can be booked with the front desk or Marriott Bonvoy™ mobile app.

No valet service is currently available for parking.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and stairwells as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Temperature & wellness checks are conducted with all associates prior to the start of their shift. Guests are required to wear personal face coverings, as per City of Toronto regulations, while in public spaces.

Room Amenities: Disinfectant wipes are available in the room for every arrival to utilize. Ice buckets, hair dryers and television remotes are sanitized then individually wrapped and place in each room for guest use.



Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:


Health Club: Open 7:30am-9pm daily, reservations required. Masks required at all times.
Swimming Pool/Whirlpool: Open 9am-9pm daily, reservations required. Masks required when not in the water.
Sauna/Change rooms: Closed until further notice.
Games Rooms: Open 9am-9pm daily, reservations required. Masks required at all times.
Airport Shuttle: Operating on Normal Schedule, every 30 minutes.

  • Grab & Go open 24-hours from our Wayside Social Café offering a wide selection of breakfast items, salads, sandwiches, entrees and hot, cold and alcoholic beverages. Café seating had been socially distanced. Partitions in place at food service counter and staff will wear all appropriate PPE (face coverings, gloves).
  • MClub Lounge is closed until further notice.
  • Restaurant/Bar is close until further notice.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: A $15 voucher will be extended for the Grab & Go.
  • Lounge Access: MClub is closed until further notice.
  • Welcome Gift: A choice of pre-packaged amenity is available as a Welcome Gift.
  • Late Check-Out: Late Check Out offered with time subject to Elite membership level.
  • Mobile Check-In/Check-Out: Available to all Marriott Bonvoy guests.
  • Mobile Key: Available to all Marriott Bonvoy guests via the Marriott Bonvoy app.
  • Mobile Dining: Not available at this time.
  • Mobile Guest Requests: Available to all Marriott Bonvoy guests via the Marriott Bonvoy app.