123 Queen Street West, Toronto, Ontario Canada M5H 2M9

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Centre Toronto Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage placed in all public spaces of the hotel to remind guests to maintain social distancing, including: arrival queues, lobby, lounge, meeting space, hallways, elevators, escalators, and restrooms. Plexiglass shields and protective barriers installed at the front desk, bell desk, food and beverage outlets and swimming pool. Revised maximum occupancy limits and seating capacities reductions in our lobby, meeting space, elevators, pool and more.
Less Contact, More Connection: Guests can use their mobile devices to check-in, unlock their room with a digital key, order food & beverage and send requests to our front desk via the Marriott Bonvoy™ app.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning:
We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations. Increased cleaning of HVAC systems and replacement of air filters.
Personal Protective Equipment (PPE):
Staff members and guests will wear face coverings in all public spaces within the hotel.
Deep cleaning of each guestroom between guest stays, with attention to disinfecting all high touch areas in guestrooms, including: light switches, door knobs, TV remotes, thermostats and more. Single-use amenities provided in each guestroom. Removal of non-essential high-touch items (pen, paper, magazines, in-room glassware, coffee machines, and decorative furnishings). Removal of shared use items on guest floors (ice machine buckets, scoops, etc.) We have reduced in-stay housekeeping frequency to limit associate entry into guest room. Disinfectant wipes are available in the room for every arriving guest as well as upon request.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open, reservation required
Pool: Open
BnB: Closed until further notice
Link Café: Open
Valet Parking: Unavailable
Self-Parking: Available

We have enhanced food safety protocols with modified services to reduce person-to-person contact. Shared use and reuse items are replaced with single-use, individually sealed items with disposable package. Menus are available on Mobile Dining on the Marriott Bonvoy™ App or digitally by scanning a QR code.


Our payment methods are modified to reduce contact. We are accepting contactless payment only, including credit, debit, and charge to room.


Link Café is open for pick-up and grab-and-go. Link Café is currently not accepting cash payments.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:


  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.


Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: Available from the Link Café (Grab-and-Go)
  • Lounge Access: Unavailable
  • Late Check-Out: Available
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Available
  • Mobile Dining: Available
  • Mobile Guest Requests: Available