220 Gord Canning Drive, Blue Mountains, Ontario Canada L9Y 0V9

Stay Well, and Together We Can Rise

Westin is a place where you don't just get up, you rise. And now, more than ever, we want you do rise with confidence.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.
Here are some of the key changes you can expect from your stay at Westin.

For a restorative and fulfilling stay, we want to provide you with all the details regarding changes to our services, amenities and facilities during this time.

Find your balance. Your Westin team is here to help you be your best.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and Provincial mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

No valet service is currently available for parking.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are encouraged to wear personal face coverings, as it is mandatory for inside public spaces and on some resort attractions..

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities:

  • In addition to regular cleaning protocols, housekeeping will sanitize all high touch surfaces in guest rooms prior to arrival. To ensure the safety of both guests and staff, there will be no daily housekeeping services in-room. If a specific service is required, it can be arranged by using the Service Express button on the guestroom phone.
  • Disinfectant wipes are available in the room for every arriving guest as well as upon request.
  • Kitchen inventory will be reduced to minimal quantities of regularly used items. Additional items will be available upon request.
  • All non-essential high touch soft items (i.e. placemats, accent pillows) are removed from rooms. In addition, all printed material has been removed from rooms. Guests will be instructed on how to retrieve resort information digitally.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing physical distancing. The modifications we have made include:

 

  • Fitness Center: Currently closed.
  • Pool and Hot Tubs: Hot Tubs are currently closed. Pool is open daily 7am - 10:30pm. Reservations are required and may be made starting at 8pm for the following day. One 90 minute time slot daily permitted per reservation.
  • Beach: Open for lodging guests with the purchase of a Play All Day Pass.
  • Golf: Open, social distancing required.
  • Kids Club: Closed until further notice
  • Shuttle: Not operating at this time.
Oliver & Bonacini Café Grill is open for dine-in service, room service & take-away. Restaurant and patio layouts have been adapted to ensure physical distancing guidelines have been accommodated. Full Health & Safety Guidelines can be found at https://www.oliverbonacini.com/health-safety/

The Blue Mountain Village has a wide range of dining options available to guests, including restaurant, patio, take-away, in-room dining and pre-prepared meal kits.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Platinum, Titanium and Ambassador Elite's are provide a choice of either two breakfast vouchers per day or 1,000 points for their entire stay.
  • Welcome Gift: Physical amenities have been postponed. In lieu of this benefit, we are offering points. Gold receive 500 points. Platinum, Titanium and Ambassador Elites are offered either 1,000 points for the stay or breakfast for two, each day.
  • Late Check-Out: Benefit is not offered at this property, however based on availability may be requested.
  • Mobile Check-In/Check-Out: Offered to all Marriott Bonvoy Members via the Bonvoy App.
  • Mobile Guest Requests: Guest requests may be sent via the Bonvoy App.

We are taking a measured approach to summer with select offerings opening in accordance with provincial updates. To adhere to re-opening guidelines and best prevent the further spread of COVID-19, we will limit and manage the flow of guests on the Mountain and in attraction areas. To do this, we will use an approach similar to how we manage mountain access in ski season. Guests will require one of the following to access the Mountain, including hiking trails:

 

  • Play All Day Pass
  • 2020/21 5x7® and/or Ikon Pass (Also grants access to hiking, gondola, and snowshoe trails)
  • Explore Pass (Pass will grant access to hiking, gondola and snowshoe trails)
  • Play As You Go Base Camp Ticket

Overnight guests of the Westin Trillium House, Blue Mountain may purchase Play All Day Passes in advance of their arrival, at exclusive guest rates, by calling +1 705-443-8080 and adding it to their reservation. Play All Day Passes may be added upon arrival, but the guaranteed best rate will only be offered when purchased in advance.

As COVID-19 has become an evolving public health issue affecting people around the world and close to home, Blue Mountain Resort wants to reassure our valued guests that your health, safety and well-being are of primary importance to us. To do our utmost to provide a safe and healthy environment for our guests and associates, we have developed a Resort access operating plan to help manage capacity at the Mountain. As a result, access to the Resort can only be guaranteed with a Blue Mountain lodging reservation and/or a pre-purchased activity pass. Without a reservation or pass to Blue Mountain Resort, you may be asked to visit on another day should our Mountain already be at capacity.

Along with pre-booking your experience, we strongly encourage all guests to review our Personal Responsibility Code below prior to visiting the Resort and to check back for additional updates including hours of operations for various Resort activities as they become available.

Please help keep our Resort safe by staying home if:

 

  • You have had a suspected or confirmed case of COVID-19 in the last 14 days or have been in close contact with someone who has.
  • You are experiencing any symptoms of COVID-19 including cough, fever, respiratory problems or sudden loss of smell or taste.


We ask that you follow our Personal Responsibility Code while on-resort, which includes:

 

 

  • Practicing safe physical distancing of at least 2metres (6 feet)
  • Exercising good hygiene, including proper handwashing and the use of hand sanitizer
  • Wearing your own face mask where physical distancing may be a challenge and always where it is required including in some attraction areas
  • Using credit or debit as the preferred method of payment
  • Following directional arrows while travelling around the Resort