1 Harbour Square, Toronto, Ontario Canada M5J 1A6

Stay Well and Together We Can Rise

Westin is a place where you don't just get up, you rise. And now, more than ever, we want you to rise with confidence.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.
Here are some of the key changes you can expect from your stay at Westin.

For a restorative and fulfilling stay, we want to provide you with all the details regarding changes to our services, amenities and facilities during this time.

Find your balance. Your Westin team is here to help you be your best.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.

Signage throughout our hotel to remind guests to maintain social distancing, to wear masks and to share elevators with only those in your bubble or one other person. Partitions are installed at the front desk and at food and beverage grab and go service counters.

 

Occupancy limits and seating capacity reductions in restaurants, pool, terrace, health club as well as all other hotel spaces are in compliance with local and state mandates.

 

Mobile check-in and key will be active by September, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app or by calling the front desk. Contactless check-in and check out experience at the front desk and for all room deliveries.

 

No valet service is currently available for parking, self parking only.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms which includes:



Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations in all public areas including elevator landings.

Personal Protective Equipment (PPE): Staff members will wear PPE face coverings at a minimum as well as gloves depending on the activities they are performing. Guests are required to wear personal face coverings.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities: Information cards are now electronic, available for viewing on the guestroom TV, Ice buckets are available upon request, guests can request contactless delivery. Disinfectant wipes are available in the room for every arriving guest as well as upon request. All linens, terry (towels...) and amenities are removed between guests for thorough cleaning and coffeemakers and TV remotes are fully sanitized between guests.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. Housekeeping service frequently can be confirmed upon arrival, we are happy to schedule according to your preferences, daily service is available. Please note that if you are staying with us a bit longer and prefer to opt out of service, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations and guidance. Our capacities in spaces are reduced and the team is actively promoting the required social distancing. The modifications to our services include:

Fitness Center: Open 24/7
Pool: Open daily from 5am - 11pm
 

As of September 22, 2021, provincial government guidelines require individuals to provide proof of vaccination and photo ID in order to access certain public spaces, including fitness facilities. Please visit COVID-19 (coronavirus) in Ontario for updates and more information. 

We have increased the frequency of cleaning and disinfection in all areas of the hotel including our food and beverage spaces both front and back of house. Associates are required to have their temperature checked prior to the start of their shift and are also required to wear masks and gloves.

  • Mizzen Restaurant: Open daily for breakfast
  • Harbour Coffee Bar: Open daily from 7am - 12 pm
  • The Chartroom Bar and Lounge: Open evenings from Tuesday - Saturday
  • Danny Pie & Queen's Quay Bistro: Available for takeout and in-room dining

As of September 22, 2021, provincial government guidelines require individuals to provide proof of vaccination and photo ID in order to access certain public spaces, including indoor dining. Please visit COVID-19 (coronavirus) in Ontario for updates and more information. 

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Not at this time
  • Late Check-Out: Yes
  • Mobile Check-In/Check-Out: Yes
  • Mobile Key: Yes
  • Mobile Dining: Not at this time
  • Mobile Guest Requests: Yes