325 Bay Street, Toronto, Ontario Canada M5H 4G3

Stay well.

Welcome to The St. Regis Toronto.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay. In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service. Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.

Our commitment to protecting the safety and wellbeing of our guests and hosts remains of utmost importance to us. To ensure this, we are implementing new operational standards which include the following:

 

  • Signage throughout our hotel to remind guests to maintain social distancing, occupancy limits and seating capacity reductions in our spa, pool, fitness centre, and restaurants in compliance with government mandates, and partitions installed at all reception areas.
  • As an additional option, mobile check-in and key, service requests, and room service orders delivered right to your door, are available via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms:

 

  • Our exceptional housekeeping team have and will continue to work very diligently throughout the day and night to clean and disinfect every area of the hotel.
  • Housekeeping service will be provided based on each guest's preference and comfort level with sufficient amount of in-room amenities provided prior to their arrival.
  • Upon arrival, each guest will receive a Personal Protective Equipment Kit with their own hand sanitizer, wipes and face mask. Guests are welcome to wear personal face coverings.
  • The hotel is utilizing enhanced technologies, including electrostatic sprayers on the overnights with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request.

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. During this time, kindly note that the following areas are temporarily closed due to current government regulations.

 

  • Astor Lounge

 

Kindly note that indoor dining at Louix Louis Restaurant is now open. Takeout and delivery options are also available on www.louixlouis.com.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.
Available benefits vary by location and membership tier.