Neumuehlequai 42, Zurich, Switzerland 8006

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Zurich Marriott Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.

We would like to share details of Marriott International's Commitment to Clean and the additional measures at the Zurich Marriott Hotel to provide you with a safe and comfortable environment.

Maintaining safe social distances is one of the most important measures we can all take to reduce unnecessary personal contact:

 

  • Signage and shields throughout the Zurich Marriott Hotel promote physical distancing and encourage guests to follow social distancing.
  • Occupancy limits and seating capacity reductions in our restaurants in compliance with local and state mandates.
  • Contactless options such as mobile check-in/check-out and mobile key via the Marriott Bonvoy™ mobile app.

We take hygiene and cleanliness standards very seriously. In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, especially in high-traffic areas like restrooms, elevators and escalators. Further, we provide hand sanitizing stations within the public spaces.
  • Personal Protective Equipment (PPE): Associates will wear required PPE based on the activities they are performing. Guests are welcome to wear personal face covering.
  • Guest Rooms: Every guest room is thoroughly cleaned and disinfected. Let us know if you wish that our team should not enter your room during your stay. Let us know, if you wish to have your room serviced during your stay with us.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Gym area open 24/7
  • Sauna & Massage: Closed
  • Valet Parking: Not available
  • Housekeeping Services: Upon Request
  • MClub: Open, please see "Food & Beverage" Options below for more information

White Elephant Restaurant:
Dinner from 6pm to 10pm (Monday to Sunday).

 

Lenox Bar:

Operating times daily from 7am to 12 midnight.

 

eCHo Restaurant:

Daily from 6pm to 10pm.
Breakfast served from 6.30am to 11am (Monday to Sunday). 

 

MClub:

Open daily from 2pm to 10pm
Afternoon Snacks: 3pm to 5pm
Evening Service: 5.30pm to 10.30pm
Warm & Cold Hors d'oeuvres: 5.30pm to 7.30pm
Please note that breakfast is served in the eCHo Restaurant (not in the MClub Lounge), daily from 6.30am to 11am. 
Between 11am and 2pm guests with access to the MClub Lounge may enjoy tea, coffee and soft drinks at the Lenox Bar.

 

Room Service: daily from 6.30am to 10pm

 

Mobile Dining: Not available

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Breakfast is served in the eCHo Restaurant. 
  • Lounge Access: MClub Lounge is open.
  • Mobile Check-In/Check-Out: Mobile Check-In/Check-Out is available at the Zurich Marriott Hotel. Marriott Bonvoy members have the opportunity to use the Marriott Bonvoy App to take advantage of contactless options. Reduce the amount of time required to complete check-in formalities by using Mobile Check-in and asking any question you have in advance. Please note push notifications must be enabled for receiving the "Room is Ready Notification". Check out via the Mobile App and skip the desk where applicable by local legislation. You will receive a digital copy of your invoice by mail.
  • Mobile Key: Mobile Key is available at the Zurich Marriott Hotel for all Marriott Bonvoy members. Benefit from contactless experience by requesting Mobile Key. You phone is your key.
  • Mobile Dining: Not available.
  • Mobile Guest Requests: Mobile Guest Request is available at the Zurich Marriott Hotel for all Marriott Bonvoy members. Connect with us via the App to request items you would like delivered to your guest room.

We are aware of our responsibilities in putting the safety of our customers and employees first. That is why we have adapted our services to the current conditions to comply with the hygiene and distancing rules while offering excellent service. We would also like to point out, that all food and beverages must be consumed while seated.

Eat & Drink:

 

  • Welcome coffee: Is served directly at each desk
  • Coffee breaks: Personalized coffee break bags with savory, sweet snacks and fresh fruits; coffee service during breaks
  • Lunch: Served lunch at one of our restaurants
  • Drinks: Drinks are served at each desk
  • Individual solutions: Lunchboxes to enjoy at the near by park "Platzspitz" or tray set served at each desk


Spatial separation:

 

  • Function rooms in two buildings on 2 floors each
  • Separate congress entrance for each building
  • Separate foyer area for each floor


Hygiene measures:

 

  • Own registration
  • Disinfection at registration, entrance to the function room and in the sanitary facilities
  • Distance markings at the entrance and in the sanitary facilities


Individual solutions:

 

  • Registration with badge
  • Coordinated start times to control the guest flow
  • Break slots to avoid contact with other groups
  • Recyclable disposable tableware and cutlery