Stockerstrasse 17, Zurich, Switzerland 8002

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Neues Schloss Privat Hotel Zurich, Autograph Collection.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

​​​​​​​Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

  • Mobile check-in and service requests via the Marriott Bonvoy™ mobile app.
  • Room service is available for our guests.

 

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property. These include:

Enhanced Public Space Cleaning. We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators, as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE). Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
Every guest room is thoroughly cleaned and disinfected prior to your arrival. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

Please note that there are no longer a legal mask requirement or other Covid related restrictions in Switzerland. We nevertheless maintain our increased cleaning efforts, provide masks, disinfectants and dispensers and recommend that you keep your distance.

Castellan´s Mediterranean Eatery: 
Open for breakfast, lunch and dinner 
Breakfast: Monday to Friday from 6.30 am to 10.30 am, Saturday & Sunday from 7 am to 11 am 
Lunch: Monday to Friday from 12 am to 2 pm
Dinner: Monday to Saturday from 6 pm to midnight 

In-room dining: 24hr available 
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:
  • Breakfast: at Castellan´s Mediterranean Eatery for eligible members
  • Lounge Access: not applicable
  • Welcome Gift: according to standards
  • Late Check-Out: available
  • Mobile Check-In/Check-Out: available
  • Mobile Key: not available
  • Mobile Dining: not available
  • Mobile Guest Requests: available