Pfingstweidstrasse 100, Zurich, Switzerland 8005

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Zurich Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotels to remind guests to maintain social distancing. Occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates. Mobile check-in and service requests via the Marriott Bonvoy™ mobile app. Room service is available for self pick-up.
In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning. We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE). Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Guest Rooms: guest rooms are cleaned after 24 hours of ventilation; housekeeping service every 3 days

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Gym: open
Club lounge: closed; authourized guests will receive a CHF 25 voucher to be redeemed at Route 26, the Market or for in-room consumption
Route 26
Breakfast: Monday to Friday 6:30 am to 10 am, Saturday & Sunday 6:30 am to 11 am
Lunch: Monday to Friday 11:30 am to 2 pm
Dinner: Daily, 6 pm to 10 pm

Nuovo: closed

Club Lounge: closed

In-room dining: 24 hours
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: at Route 26
  • Lounge Access: Club lounge closed, authorized guests receive a CHF 25 voucher to be redeemed at Route 26, the Market or for in-room consumption
  • Welcome Gift: according to standard
  • Late Check-Out: according to standard
  • Mobile Check-In/Check-Out: available
  • Mobile Key: not available
  • Mobile Dining: not available
  • Mobile Guest Requests: available

At Sheraton, we're rethinking the ways you connect and create. From seamless prep and expert support to
flexible layouts and cutting-edge technology, we provide everything you need for inspired and productive
meetings. Through flexible instead of static arrangements, we promote future-oriented thinking and adapt to
the current social distancing rules to prevent further spread of the COVID-19 virus. With new seating capacities
and adapted solutions for your lunch or coffee break, we still ensure an active atmosphere and make every
conference a dynamic and productive affair.

We are aware of our responses and put the safety of our customers and employees first. That is why we have adapted our service to the current conditions in order to comply with the hygiene and distance rules to still be able to offer excellent service.

EAT & DRINK

 

  • Coffee breaks: Personalized coffee breaks. Hearty & sweet snacks are served by our kitchen & service staff
  • issued and monitored.
  • Buffet: All dishes are served by our chefs. Starters and desserts are plated individually.
  • Lunch: Served individually as take-away dishes on a tray.
  • Visit our restaurants as an exlusive group.


HYGIENE

 

 

  • Spatial separation: Meeting venues on two floors
  • Separate foyers for each floor


Hygiene measures:

 

 

  • Disinfection at registration, at the entrance to the room and in the sanitary facilities
  • Distance markings at the entrance and in the sanitary facilities
  • Individual solutions: Coordinated start times to control the guest flow
  • Break slots to avoid mixing with other groups