Esentai Tower, 77/7 Al Farabi Avenue
050040 Kazakhstan

Stay Well

Name: Almaty
Address: Esentai Tower, 77/7 Al Farabi Avenue, Almaty, 050040, Kazakhstan
Telephone: +7 727 3328888

Welcome to Almaty.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.

Hotel Information

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MARRIOTT INTERNATIONAL'S COMMITMENT TO CLEAN

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

SHARED RESPONSIBILITY

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

SOCIAL DISTANCING MEASURES & CONTACTLESS EXPERIENCE

Signage throughout the hotel to remind guests to maintain social distancing, occupancy limits, and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

ENHANCED CLEANING PROTOCOLS & HOUSEKEEPING SERVICE AT THIS HOTEL

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, as well as provided more hand sanitizing stations. We are disinfecting the air in ballrooms, conference rooms, and all public spaces, using UV light technology that effectively sanitizes the air, reduces pathogens, and kills mold and bacteria. Additionally, we provide all our guest rooms with fresh outside air at all times.

Personal Protective Equipment (PPE): Ladies and Gentlemen will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing. Guests are required to wear personal face coverings based on direction by the local government authorities. The body temperature of both Ladies and Gentlemen and guests is measured at the entrance of the hotel.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities: Personal Hygiene Kits are available in the room for every arriving guest as well as upon request. We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

PROPERTY AMENITIES & SERVICES

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

Please contact the hotel to learn about the hours of operation of facilities and the availability of the services.

FOOD & BEVERAGE OFFERINGS

We have reduced the seating capacity at our restaurants considering the social distancing guidelines implemented by the local government. Tables in all of our restaurants are equipped with contactless menus, allowing guests to scan a QR-code to view the menus on their smartphones.

Please contact the hotel to learn about the hours of operation of the restaurants and in-room dining service.

MARRIOTT BONVOY

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
Mobile Key: Forgo the front desk altogether and go straight to your guest room.
Mobile Dining: Order your private, in-room dining through the app.
Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

Welcome Gift: Platinum Elite members and above will receive 1,000 Points (per stay) as a welcome gift.
Late Check-Out: Platinum Elite, Titanium Elite and Ambassadors Elite members may check out as late as 4 p.m. Members can request late checkout via Mobile check-in.
Mobile Check-In/Check-Out: Mobile check-in/check-out services available for all Marriott Bonvoy™ members.
Mobile Key: Marriott Bonvoy™ members will be able to use our apps to check in or use their phone as your room key.