The Ritz-Carlton, Aruba

Stay Well

Welcome to Aruba.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
  • Signage throughout our resort to remind guests to maintain social distancing.
  • Occupancy limits and seating capacities reductions in our restaurants in compliance with the local authority mandates.
  • Partitions installed at front desks.
  • Mobile check-in and key.
  • Mobile service requests.
  • Room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.
  • Valet service is currently unavailable for parking.
  • All Marriott Commitment to Clean recommendations were implemented at the resort; from parking, to check in, to the room, to the restaurants and bars, and amenities, to departure.

•    We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as providing hand sanitizing stations.
•    Our ladies and gentlemen wear face coverings, gloves based on the activities they are performing and based on direction by the local authorities.
•    We are utilizing electrostatic sprayers with hospital-grade disinfectants
•    Temperature screening for ladies and gentlemen and vendors at entry points.
•    Disinfectant wipes are available in the room for every arriving guest as well as upon request.
•    Housekeepers wear two different gloves for each room they clean.
•    All counters and high-touch points are being disinfected prior to cleaning to room.
•    HonorBar and ice bucket are not available in guest rooms.

 

Every guest room is thoroughly cleaned and disinfected between each guest stay. To minimize the entry into the guestrooms, guests are asked during pre-arrival/check-in for their preferred time and frequency of housekeeping services:

  • Full room cleaning service daily
  • Only refresh amenities and towels daily
  • Daily turn down service
  • No housekeeping cleaning service during your stay


Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

The Ritz-Carlton Spa, Aruba - Open Wednesday to Sunday from 10 a.m. to 5 p.m. Offering selected treatments to restore the body and mind. Reservations highly recommended. Spa wet lounge (sauna, steam room and Jacuzzi) is currently unavailable.

 

Fitness Center - Open daily from 6 a.m. - 8 p.m.

 

The Casino at The Ritz-Carlton - Open daily from 10 a.m. to 11 p.m. Table games from 4 p.m. to 11 p.m.

 

The Shops - Open daily 
Signature Shop from 8 a.m. to 8 p.m.
The Boutique from 10 a.m. to 6 p.m.
Jewels in Paradise open daily from 9 a.m. - 9 p.m.
Maison 77 open daily from 9 a.m. - 9 p.m.

 
Beach & Pools -  Open for full use including lounging and swimming. Open from 7 a.m. - 5:30 p.m. There are limited chairs available as we encourage our guests to respect social distancing guidelines. Biminis, pool or beach cabanas are available for rent. Complimentary use of non-motorized watersports. Guests must pass by the Towel Hut to be escorted to a designated beach or pool area.

 

Ritz Kids - Unfortunately, Ritz Kids club is currently closed. Kids packages available upon request. Please, contact our concierge for more detailed information.

 

The Ritz-Carlton Club Lounge - Unfortunately, The Ritz-Carlton Club Lounge is currently unavailable.

 

The Ritz-Carlton Casino - Open daily from 2 p.m. - 11 p.m. Table games open daily from 4 p.m. - 11 p.m.

Solanio - Open daily from 6:30 a.m. to 12 p.m.


Ritual Coffee Culture - Open daily from 6:30 a.m. to 6 p.m.


Madero Pool & Beach Grill -  Open daily from 11 a.m. to 5:30 p.m.

 

Divi Sushi Bar & Lounge - Open daily from 3 p.m. to 11 p.m.


Casa Nonna New York - Open Monday, Wednesday, Friday from 5:30 p.m. to 10 p.m.


BLT Steak - Open Tuesday, Thursday, Saturday, Sunday from 5:30 p.m. to 10 p.m.


In-Room Dining - Available daily from 6 a.m. - 12:30 a.m.
Your in-room dining will be delivered to your guest room door in carry out boxes.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Not a benefit for The Ritz-Carlton
  • Lounge Access: Not a benefit for The Ritz-Carlton
  • Welcome Gift: Base points are provided as Welcome Gift (Gold Elite receives 500 points, Platinum Elite recieves 1000 points, Titanium Elite receive 1000 points, and Ambassador Elite receives 1000 points
  • Late Check-Out: Based on availability a late check out is provided (Silver and Gold Elite at 2PM and Platinum, Titanium and Ambassador art 4PM)
  • Mobile Check-In/Check-Out: Available through Marriott Bonvoy App for all members
  • Mobile Key: Available through Marriott Bonvoy App for all members
  • Mobile Dining: Yes, currently in implementation phase
  • Mobile Guest Requests: Available through Marriott Bonvoy App for all members
The 'Aruba Health & Happiness Code' certification provides assurance that each business has taken every measure to offer a safe environment for employees and guests. The Ritz-Carlton, Aruba is certified with a Gold Seal of approval by the Department of Public Health and the Aruba Tourism Authority.

The Ladies and Gentlemen at The Ritz‐Carlton, Aruba look forward to extend a warm ‘Bon Bini' (welcome
in local language Papiamento) to you and your family.


It is essential for you to familiarize yourself with Aruba's new entry requirements prior to your travel
date. Due to the evolving situation, it is highly recommended to monitor Aruba.com frequently,
and up to 24 hours prior to traveling to Aruba. Should you have any questions or need additional
information, please contact rcarubaleads@ritzcarlton.com.