The Ritz-Carlton, Aruba

Stay Well

Welcome to Aruba.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility.  Please join us in our efforts to continue to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates).  We appreciate your support and understanding.

Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations.

  • Mobile check-in and key.
  • Mobile service requests.
  • Room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.
  • All Marriott Commitment to Clean recommendations were implemented at the resort; from parking, to check in, to the room, to the restaurants and bars, and amenities, to departure.
  • We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as providing hand sanitizing stations.
  • We are utilizing electrostatic sprayers with hospital-grade disinfectants
  • Disinfectant wipes are available for every arriving guest upon request.
  • All counters and high-touch points are being disinfected prior to cleaning to room.

Every guest room is thoroughly cleaned and disinfected between each guest stay. 

  • Full room cleaning service 
  • Daily refresh amenities and towels 
  • Daily turn down service

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

The Ritz-Carlton Spa, Aruba: Open daily from 10:00 a.m. to 5:00 p.m. Offering selected treatments to restore the body and mind. Reservations highly recommended. Spa wet lounge (sauna, steam room and Jacuzzi) is currently unavailable.

 

Fitness Center: 24/7 access with the room key. 


The Casino at The Ritz-Carlton: Open daily from 10:00 a.m. to 2:00 a.m. VIP Desk opens at 10:00 a.m. | Table games opens at 6:00 p.m.

 

The Shops: Open daily 

Signature and Ritz Kids Shop 8:00 a.m. - 9:00 p.m. | The Boutique 10:00 a.m. - 7:00 p.m. | Swimwear Boutique 10:00 a.m. - 7:00 p.m. 

 
Beach & Pools: Open for full use including lounging and swimming. Beach service is available from 9:00 a.m. to 5:00 p.m. Biminis, pool or beach cabanas are available for rent. Complimentary use of non-motorized water sports. Guests must pass by the Towel Hut to be escorted to a designated beach or pool area.

 

Ritz Kids: 9:30 a.m. - 12:30 p.m. & 1:30 p.m. - 4:30 p.m. Evening program available on request.

 

The Ritz-Carlton Club Lounge: The Ritz-Carlton Club Lounge is open daily from 7:00 a.m. to 10:00 p.m.

Solanio - Open daily from 6:30 a.m. - 12:00 p.m. for breakfast buffet and a-la-carte until 11:30 a.m.


Ritual Coffee Culture - Open daily from 6:30 a.m. - 8:00 p.m. 


Madero Pool and Beach Grill - Open daily from 11:00 a.m. - 5:30 p.m. Bar opens until 6:00 p.m. Beach service available until 6:30 p.m.


Divi Sushi Bar & Lounge - Open daily from 1:00 p.m. - 1:00 a.m. Sushi available from 4:00 p.m. - 10:30 p.m.


BLT Steak - Open from 6:00 p.m. - 10:00 p.m.  


Casa Nonna New York - Open from 6:00 p.m. - 10:00 p.m.

 
In-Room Dining -
Available daily from 6:00 a.m. - 1:30 a.m.  
Your in-room dining will be delivered to your guest room door in carry out boxes.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Not a benefit for The Ritz-Carlton
  • Lounge Access: Not a benefit for The Ritz-Carlton
  • Welcome Gift: Base points are provided as Welcome Gift (Gold Elite receives 500 points, Platinum Elite recieves 1000 points, Titanium Elite receive 1000 points, and Ambassador Elite receives 1000 points
  • Late Check-Out: Based on availability a late check out is provided (Silver and Gold Elite at 2PM and Platinum, Titanium and Ambassador art 4PM)
  • Mobile Check-In/Check-Out: Available through Marriott Bonvoy App for all members
  • Mobile Key: Available through Marriott Bonvoy App for all members
  • Mobile Dining: Yes, currently in implementation phase
  • Mobile Guest Requests: Available through Marriott Bonvoy App for all members

The Ladies and Gentlemen at The Ritz‐Carlton, Aruba look forward to extending a warm Bon Bini to you and your family. It is essential for you to familiarize yourself with Aruba's new entry requirements prior to your travel date.

To increase safety measure for the health and wellbeing of travelers and our locals, there are specific requirements for visitors. 

Effective March 19th, 2022, all travelers to Aruba will no longer be required to present a COVID-19 negative test result or proof of vaccination.

All travelers will still be required to complete Aruba's Embarkation/Disembarkation Card before arrival, which is the country's digitized customs and immigration process. All Travelers must fill out the ED card and upon approval for travel, one must show either digitally or in printed form at check in or upon boarding to Aruba.     

Additionally, the government of Aruba must ensure that all visitors (including children) are properly insured. The Aruba Visitors Insurance (USD $15) is a mandatory insurance that helps protect visitors against incurred medical and non-medical expenses if testing positive for COVID-19 during their stay in Aruba.

Please note that various countries are requiring negative COVID-19 test results for passengers to re-enter to their country of origin, or final destination. 

As of December 6, all air passengers, regardless of vaccination status, must show a negative COVID-19 test taken no more than 1 day before travel to the United States. 

Additionally Non US citizens must be fully vaccinated to travel to the United States by air. 

For those travelers who are required by government regulations or would like to take a COVID-19 test before returning home The Ritz-Carlton, Aruba offers guests the convenience of on-site testing and will assist to help booking an appointment. Tests results are returned in 24 hours directly to the guests.

The testing facility will be available daily from 9:30 a.m. to 12:00 p.m. Registration is required in advance for on-site testing. The cost for antigen test is $40 USD and for a PCR test $90 USD. Kindly visit https://medcare.aw/en/theritzcarlton/ for registration. Password is "palmbeach".


As requirements can vary as to time needed for test prior to re-entry and/or specific test types, we recommend guests review the requirements of their country of origin or final destination.


In the event a guest tests positive they will need to delay their travel until they have recovered from COVID-19 and are able to show proof of a negative COVID-19 test now required prior to boarding all flights to the United States. In accordance with Aruba's COVID-19 protocol, the local health department will be contacted and will escort the guest to designated accommodations where they can recover safely and comfortably. The island's mandatory COVID-19 insurance will cover the cost of these new accommodations.