The Ritz-Carlton, Aruba

Stay Well

Welcome to Aruba.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
  • Signage throughout our resort to remind guests to maintain social distancing.
  • Occupancy limits and seating capacities reductions in our restaurants in compliance with the local authority mandates.
  • Partitions installed at front desks.
  • Mobile check-in and key.
  • Mobile service requests.
  • Room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.
  • Valet service is currently unavailable for parking.
  • All Marriott Commitment to Clean recommendations were implemented at the resort; from parking, to check in, to the room, to the restaurants and bars, and amenities, to departure.

•    We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as providing hand sanitizing stations.
•    Our ladies and gentlemen wear face coverings, gloves based on the activities they are performing and based on direction by the local authorities.
•    We are utilizing electrostatic sprayers with hospital-grade disinfectants
•    Temperature screening for ladies and gentlemen and vendors at entry points.
•    Disinfectant wipes are available in the room for every arriving guest as well as upon request.
•    Housekeepers wear two different gloves for each room they clean.
•    All counters and high-touch points are being disinfected prior to cleaning to room.
•    HonorBar and ice bucket are not available in guest rooms.

 

Every guest room is thoroughly cleaned and disinfected between each guest stay. To minimize the entry into the guestrooms, guests are asked during pre-arrival/check-in for their preferred time and frequency of housekeeping services:

  • Full room cleaning service daily
  • Only refresh amenities and towels daily
  • Daily turn down service
  • No housekeeping cleaning service during your stay

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

The Ritz-Carlton Spa, Aruba - Open Wednesday to Sunday from 10:00 a.m. to 5:00 p.m. Offering selected treatments to restore the body and mind. Reservations highly recommended. Spa wet lounge (sauna, steam room and Jacuzzi) is currently unavailable.

 

Fitness Center - Open daily from 6:00 a.m. to 8:00 p.m.

 

The Casino at The Ritz-Carlton -  Open daily from 10:00 a.m. to 11:00 p.m. Table games available from 3:00 p.m. to 11:00 p.m.

 

The Shops - Open daily 
Signature Shop from 8:00 a.m. to 8:00 p.m.
The Boutique from 10:00 a.m. to 6:00 p.m.
Jewels in Paradise open daily from 9:00 a.m. to 9:00 p.m.
Maison 77 open daily from 9:00 a.m. to 9:00 p.m.

 
Beach & Pools -  Open for full use including lounging and swimming. Open from 7:00 a.m. to 5:30 p.m. There are limited chairs available as we encourage our guests to respect social distancing guidelines. Biminis, pool or beach cabanas are available for rent. Complimentary use of non-motorized watersports. Guests must pass by the Towel Hut to be escorted to a designated beach or pool area.

 

Ritz Kids - The Ritz Kids club is open daily offering morning and afternoon activities. Reservations are required for all activities and must be made a minimum of 24 hours in advance. Due to social distancing parameters, for each program we can only allow children from the same family to participate. Please, contact our concierge for more detailed information.

 

The Ritz-Carlton Club Lounge - The Ritz-Carlton Club Lounge is open daily from 7:00 a.m. to 10:00 p.m.

Solanio - Open daily from 6:30 a.m. to 12:00 p.m.


Ritual Coffee Culture - Open daily from 6:30 a.m. to 6:30 p.m.


Madero Pool & Beach Grill -  Open daily from 11:00 a.m. to 5:00 p.m. Bar is open until 6:00 p.m

 

Divi Sushi Bar & Lounge - Open daily from 4:00 p.m. to 12:00 a.m. Sushi Bar open until 10:00 p.m.


Casa Nonna New York - Open daily from 6:00 p.m. to 10:00 p.m.


BLT Steak - Currently not open for dinner.


In-Room Dining - Available daily from 6:00 a.m. to 12:30 a.m.
Your in-room dining will be delivered to your guest room door in carry out boxes.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Not a benefit for The Ritz-Carlton
  • Lounge Access: Not a benefit for The Ritz-Carlton
  • Welcome Gift: Base points are provided as Welcome Gift (Gold Elite receives 500 points, Platinum Elite recieves 1000 points, Titanium Elite receive 1000 points, and Ambassador Elite receives 1000 points
  • Late Check-Out: Based on availability a late check out is provided (Silver and Gold Elite at 2PM and Platinum, Titanium and Ambassador art 4PM)
  • Mobile Check-In/Check-Out: Available through Marriott Bonvoy App for all members
  • Mobile Key: Available through Marriott Bonvoy App for all members
  • Mobile Dining: Yes, currently in implementation phase
  • Mobile Guest Requests: Available through Marriott Bonvoy App for all members

The Ladies and Gentlemen at The Ritz‐Carlton, Aruba look forward to extending a warm ‘Bon Bini' (welcome in local language Papiamento) to you and your family. It is essential for you to familiarize yourself with Aruba's new entry requirements prior to your travel date. 

 

In order to enter Aruba, it is mandatory to provide certified negative PCR test. Residents of all 50 states will now have the option to take a PCR test upon arrival at the airport in Aruba as well as the option to provide a certified negative test result prior to travel to Aruba.

 

Additionally, the government of Aruba must ensure that all visitors (including children) are properly insured. The Aruba Visitors Insurance is a mandatory insurance that helps protect visitors against incurred medical and non-medical expenses if testing positive for COVID-19 during their stay in Aruba.

 

Should you have any questions or need additional information, please contact rcarubaleads@ritzcarlton.com.

Please note that various countries are requiring negative COVID-19 test results for passengers to re-enter to their country of origin, or final destination. For those travelers who are required by government regulations or would like to take a COVID-19 test before returning home The Ritz-Carlton, Aruba offers guests the convenience of on-site testing or is able to connect you with a series of hospitals and laboratories that offer PCR testing and happy to help book an appointment.

Complimentary COVID-19 Testing*: The safety and well-being of our guests are of paramount importance to us. The Ritz-Carlton, Aruba offers guests complimentary COVID-19 testing, only available for U.S. travelers.

  • Guests staying 3 consecutive nights or longer at The Ritz-Carlton, Aruba receive complimentary Antigen tests for up to two registered guests per room per stay*.
  • For additional guests, testing is available at a fee; antigen test $50 per person and the PCR test $125 per person.

 

Tests results are returned in 24 hours directly to the guests. The testing facility will be available daily from 9:00 a.m. to 11:00 a.m. Registration is required in advance for on-site testing. Kindly visit https://medcare.aw/en/theritzcarlton/ for registration. Password is "palmbeach".


As requirements can vary as to time needed for test prior to re-entry and/or specific test types, we recommend guests review the requirements of their country of origin or final destination.


In the event a guest tests positive they will need to delay their travel until they have recovered from COVID-19 and are able to show proof of a negative COVID-19 test now required prior to boarding all flights to the United States. In accordance with Aruba's COVID-19 protocol, the local health department will be contacted and will escort the guest to designated accommodations where they can recover safely and comfortably. The island's mandatory COVID-19 insurance will cover the cost of these new accommodations.