Stay Well

Welcome to The Ritz-Carlton Abu Dhabi, Grand Canal.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

Entry to leisure facilities and dining venues in the resort are only permitted to guests who meet one of the below requirements:

-    Have the Green status on the Al Hosn App 
-    Are fully vaccinated - a vaccination card to be shown upon arrival and a valid 30 days negative PCR test result from UAE or your destination country 
-    Are officially exempt from vaccination based on UAE guidelines and policies     
-    Non vaccinated visitors need a valid 48 hours PCR negative test result
-    Guests under 16 years of age

Kindly note that the above information is subject to changes based on the Abu Dhabi government safety regulations. 

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Implemented guidelines on chemicals and equipment to be used that are effective against viruses.
  • Increased the frequency of cleaning and disinfection at high-volume areas and regularly touched surfaces. These include the counter at front desk, elevators, public bathrooms and room keys.
  • Cleaning and disinfecting protocols are in place to sanitize rooms after guests depart and before next guest arrives.
  • Increased frequency of cleaning in the ‘Back of House', where hotel employees work behind the scenes.
  • Increased associate health, safety and knowledge efforts, including hand hygiene protocols and specific COVID-19 related trainings.
  • Introduced measures to minimize contact and reinforce social distancing.
  • Personal Protective Equipment (PPE): Staff members are wearing PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.

Every guest room is thoroughly cleaned and disinfected between each guest.  We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time. 

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Open, face masks required at all times.
  • Beach: Open, face masks required at all times.
  • Pool: Open, face masks required at all times.
  • Kids Club: Open daily, 10 a.m. - 6 p.m.
  • Club Lounge: Open, face masks required at all times
We know how important meals are to a great hotel experience. Our restaurants are open at the following times: 
  • Al Fresco: Daily, 11 a.m. to 7 p.m.
  • Alba: Daily, 7:30 a.m. to 11 p.m.
  • Dolce: Daily, 10 a.m. to 10 p.m.
  • Giornotte:
    • Breakfast, 6:30 a.m. - 10:30 a.m.
    • Lunch (except on Friday), 12:30 p.m. - 3:30 p.m.
    • Dinner, 6:30 p.m. - 10:30 p.m.
  • Li Jiang: Daily, 5 p.m. to 11 p.m.
  • Mijana: Monday to Saturday, 4 p.m. to 1 a.m.
    • Last order at 11:30 p.m.
  • Sorso:
    • Monday to Saturday, 5 p.m. to 1 a.m. 
    • Friday: 4 p.m. - 1 a.m.
  • The Forge: Daily, 6 p.m. to 11 p.m.

For more information, please visit our Dining Page.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Welcome Gift: Platinum Elite, Titanium Elite and Ambassador Elites earn 1,000 points per stay
  • Late Check-Out: Upon availability
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Available 
  • Mobile Check-In/Check-Out: Available
  • Mobile Dining: Available 
  • Mobile Guest Requests: Available