Stay Well

Welcome to Hotel Arts Barcelona.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.

Guests and associates should practice physical distancing by standing at least 2 meters away from others, not traveling with them, including any area where guests or associates queue. Such areas are clearly marked and where possible, one way traffic flow will be indicated.

 

  • Self-parking service available
  • No pro-active luggage assistance offer
  • New bag handling procedures
  • Compulsory use of gloves and face mask for our associates
  • Physical barriers at front desk; associate focus on hygiene and disinfection
  • Concierge: Modified service with focus on digital and self service options

Your safe sanctuary. Deep cleaning of each guest room between guests, removing non-essential high-touch items that can't be sanitized and providing disinfecting wipes in every guest room; and evaluating housekeeping frequency to reduce contact during the guest's stay.

 

  • Enhanced cleaning: Deeper cleaning between guest stays; focused on using the right chemicals in every single part of the room. Rooms will remain Out of service 24 hours post departure.
  • Furniture: Deep cleaning and disinfection of all furniture, fixtures, and surfaces (head boards, end tables, etc.). All rooms will have new pedal bins.
  • High touch items: Deeper cleaning of high touch items (handles, knobs, pulls, electronic and temperature controls, etc.). TV remote controls will have a protection bag.
  • Removal of non essential items: Reducing or removing non-essential high touch items (magazine or books, etc.).
  • Associate entry + PPE (Personal Protective Equipment): Modifying in-stay housekeeping frequency, in-room dining, and other associate entry into guest room.
  • Delivery: Promoting use of mobile chat and requests via Marriott Bonvoy™ app for additional amenities, with contactless delivery.
  • Increasing of the ventilation and indoor air renovation.
  • Disinfecting wipes and face mask provided at check-in.
  • No physical rooming's in place.


Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:


Pools and Gardens:

  • Open
  • Enhanced cleaning focused on using the right chemicals in every area; sanitizing equipment, surfaces and furniture between use
  • Increase in space between tables, chairs, and equipment in all pool, beach, golf and resort areas
  • Day beds and cabanas sanitized between use
  • Towel desks, hutches, or stands are sanitized hourly. For your protection towels are not displayed

Restaurants and Bars:
  • Modified floor plans and reduced seating to ensure physical distancing; surfaces sanitized between guest use
  • Defined occupancy and seating times; require reservations to control flow when busy
  • Appropriate PPE use for food handling; compliance with all Marriott and industry food safety protocols
  • Cocktail equipment sanitized between use; modified procedures for garnishes and glassware
  • Alternate menu options including disposable paper, digital QR code and chalk boards
  • Elimination or strict modification of self service food stations; physical barriers in place for most displays
  • Sanitization of self service appliances between use; elimination of shared items at guest tables

Fitness Center:
  • Open
  • Gym cleaning attendant present during peak times
  • Sanitization of rental gear, hair dryers, beverage vending, etc. between use, or replaced with single use alternative
  • Hand washing and hand sanitizer stations placed in common areas
  • Lockers and keys sanitized between use; assigned lockers staggered to increase physical distancing
  • Sauna and steam in changing rooms will not be available

Spa:
  • Closed until further notice
Lokal: Open for breakfast
Marina: Open for lunch
Bites: Open for breakfast, lunch and dinner (only for Club Members)
P41 Bar & Coctelarium: Open for dinner
Enoteca Paco Pérez: Closed until further notice

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Welcome Gift: Available, as per standard
  • Late Check-Out: Available according to membership tier
  • Mobile Check-In/Check-Out: Available, as per standard