Stay well.

Welcome to The Ritz-Carlton, Berlin.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
THE CLEANING STANDARD FROM MARRIOTT INTERNATIONAL with its 30 hotel brands has always been world class. In response to COVID-19, regular procedures have been rigorously reviewed and updated accordingly:

Obligation to keep a safety distance of at least 1.5 meters and to wear a mouth and nose cover to protect other guests and our employees in all public areas, including POTS and The Curtain Club. After being seated at the tables, the protection can be removed. Face masks and gloves as well as disinfectant gel are available free of charge in all areas of the hotel.
Daily room cleaning is provided. If you do not wish this service to minimize entering the room, please let us know upon arrival. We implemented clear guidelines for chemicals and equipment used to fight viruses and increased the frequency of cleaning and disinfection in heavily frequented areas and regularly touched surfaces, e.g. reception counter, elevators, public bathrooms, room keys, and fitness equipment. We do keep cleaning and disinfection protocols for cleaning rooms after guests leave and before the next guest arrives.

We ask for your understanding that we have adapted the room furnishings to the current hygiene standards. We would also like to inform you that we will no longer enter your room in the evening and therefore do not offer a turn-down or "Make a Green Choice" service. If you miss the basic equipment you are used to, do not hesitate to contact us.

We also increased the frequency of cleaning in the heart of the house where employees work behind the scenes and reinforced employee health and safety reviews, including hand hygiene protocols and specific COVID-19 training.
WELLNESS: Our wellness area is open exclusively to hotel guests in compliance with regulations. Our concierge team will be happy to inform you about the current status and can book the fitness center and swimming pool for you at your preferred training time. The saunas are closed for the time being.

FITNESS: Please disinfect the fitness equipment with the cleaning tools provided after each use. In the Tiergarten, the largest park in Berlin, you can run, walk and do sports outdoors, our concierge team will be happy to recommend popular routes with our running map.

LOUNGES: Service at The Lounge (lobby bar) is limited. The Club Lounge as well as Fragrances are closed until further notice.

ROOM SERVICE: You can enjoy our most popular room service and POTS dishes from 6 a.m. to 11 p.m. We are happy to serve you to your room door.

BREAKFAST: Served as buffet and a la carte option, under applicable distance and hygiene measures at POTS, POTS terrace or in your room.

POTS: open during the following opening hours:
Lunch: Monday - Friday: 12 p.m. - 2.30 p.m. (Saturday and Sunday not open for lunch);
Dinner: Tuesday - Saturday: 6 p.m. - 10 p.m. (Sunday and Monday not open for dinner; dinner is served at The Curtain Club)

At THE CURTAIN CLUB you can enjoy a variety of drinks, especially the cocktails are worth every temptation;
open daily from 5 p.m. - 1 a.m.; the Cigar Club is also open daily from 5 p.m. - 1 a.m.

THE LOUNGE is open for you from 9 a.m. - 5 p.m. with limited service (currently no afternoon tea).

 

Obligation to keep a safety distance of at least 1.5 meters and to wear a mouth and nose cover at all restaurants and bars. After being seated at the tables, the protection can be removed.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier.
Our Ladies & Gentlemen will make your trip as safe and easy as possible. For further questions, please contact us by phone on +49 (0)30 33777 6300 or via email to reservations.berlin@ritzcarlton.com.