Chicago
The Ritz Carlton
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160 East Pearson Street at Water Tower Place
Illinois 60611 USA
1 312 - 266-1000

Stay well.

Welcome to Chicago.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

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MARRIOTT INTERNATIONAL'S COMMITMENT TO CLEAN
For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
SHARED RESPONSIBILITY
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.
SOCIAL DISTANCING MEASURES & CONTACTLESS EXPERIENCE
  • Valet Parking is available Thursday - Mondays from 7am to 11pm.
  • Front Desk has glass shields installed between associate and guests.
  • Sanitizing stations are available at high traffic areas and throughout the hotel.
ENHANCED CLEANING PROTOCOLS & HOUSEKEEPING SERVICE AT THIS HOTEL
  • Ecolab Hydrogen Peroxide is used and more frequent high touch cleaning has been implemented
  • All high touch areas are cleaned frequently using hospital grade disinfectants
  • Single use amenities have been added
  • Mini bar items have been removed
  • Disinfectant wipes are located in all guest rooms
  • The housekeeping team is required to wear a face mask at all times while in guest rooms and throughout the entire hotel
  • We offer additional PPE upon request
  • Electrostatic spraying: We are utilizing enhanced technologies, including electrostatic sprayers with hospital grade disinfectants 

Every guest room is thoroughly cleaned and disinfected between each guest occupying the room. If you have any specific preferences for your room during your stay please contact guest services at any time.
PROPERTY AMENITIES & SERVICES
  • Fitness Center: Open from 6am to 8pm daily. Face masks required at all times. Fitness equipment is offered with social distancing in place.
  • Gift shop: Open 24 hours.
  • Business Center: Open 24 hours.
  • Spa: Available to guests, however, lockers rooms, showers, sauna, and the swimming pool are currently unavailable
  • The Ritz-Carlton Club Lounge: Limited hours and availability. Please call the front desk at 312.266.1000 for current hours of operation.
FOOD & BEVERAGE OFFERINGS
  • In-Room Dining: 7am - 11pm | Daily
  • Torali Bar: 3pm - 11pm | Daily
  • Torali Rooftop: 3pm - 11pm | Daily
  • Torali Restaurant: 7am - 2pm | Daily
  • Torali Café: 6am - 1pm | Daily
MARRIOTT BONVOY
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Titanium and Ambassador 20% Food and Beverage and Gold is 10% off Food and Beverage
  • Welcome Gift: Points are allotted based on level; Gold 500 points, Platinum, Titanium, and Ambassador is 1000 points.
  • Lounge Access: Club Lounge is a paid amenity, but is currently closed
  • Late Check-Out: Gold 2pm, Platinum, Titanium, Ambassador 4pm
  • Mobile Check-In/Check-Out: Yes this feature is available
  • Mobile Key: Yes this feature is available
  • Mobile Dining: No this feature is not available.
  • Mobile Guest Requests: Yes this feature is available.