Stay Well

Welcome to Cleveland.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.

The well-being of our guests and Ladies and Gentlemen is of utmost importance. We remain committed to providing a clean and comfortable environment for all who visit our hotel. As you prepare for your stay, we would like to share the additional measures we are taking to provide your stay with a safe and comfortable environment.

 

  • Signage throughout our hotels to remind guests to maintain social distancing.
  • Front desk and bell desk are equipped with plexiglass panels.
  • Disposable face masks and sanitizing wipes available upon request.
  • Occupancy limits and seating capacities in our restaurant and lounge in compliance with local and state mandates.
  • Stairwell access is available.
  • Mobile check-in, key, and service requests available through the Marriott Bonvoy™ mobile app for a contactless experience.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

 

Personal Protective Equipment (PPE): Our Ladies and Gentlemen are equipped with personal protective equipment including face coverings required at all times, a temperature screening upon arrival for each shift, and continuous training on COVID-19 protocols.

 

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

 

Guest Rooms:

  • Housekeeping services will be performed when guests are not present in the room.
  • Deep cleaning of high-touch items such as handles, knobs, drawer pulls, hairdryer and remote controls.
  • All glassware has been replaced with single-use cups.
  • Disinfectant wipes available upon request.
  • Socially distanced delivery from In Room Dining.

 

Every guest room is thoroughly cleaned and disinfected between each guest.  We will continue to provide housekeeping services while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

We are committed to providing hotel amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

 

Hours & Reservation Details
*Please note hours and availability are subject to change.

 

Fitness Center

  • Daily, 24 hours.

 

The Ritz-Carlton Club Lounge

  • Available for private events only. To inquire about reserving our Club Lounge for your holiday gathering, anniversary, birthday, or other special occasion, please dial 216.902.5268.

We are committed to providing amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing physical distancing.

 

Please Note: Tables, chairs, and service equipment are sanitized after each use and at regular intervals. Restaurants uses single-use recyclable paper menus as well as QR codes for touch-less menus.

 

Hours and Reservation Details
*Please note hours and availability are subject to change

 

TURN Bar + Kitchen
Cleveland's steel-working industry lives on through TURN Bar + Kitchen, a modern setting for smoked cocktails and dishes drawing from local ingredients. Single-serve and pre-packaged condiments are available. Contactless delivery and pick-up are available.
 

  • Breakfast: Daily from 7:00 a.m. - 11:00 a.m.
  • Lunch: Daily from 11:00 a.m. - 2:00 p.m.
  • Dinner: Daily from 5:00 p.m. - 10:00 p.m.
  • Bar: Sunday through Thursday, 5 p.m. to 10 p.m., Friday and Saturday, 3 p.m. to 12 a.m.
     

Reservations recommended. To reserve your dining experience, please contact us by phone at 216.902.5255 or reserve online

 

In Room Dining

  • Daily from 7:00 a.m. - 10:00 p.m.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Lounge Access: The Ritz-Carlton Club Lounge is temporarily closed.
  • Late Check-Out: Offered based on availability.
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.