Stay Well

Welcome to Cleveland.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Consistent with the most recent CDC guidance, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law. We ask that unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.
Signage is displayed throughout our hotel to remind guests to maintain social distancing, indicate one-direction walkways, and clearly show the revised occupancy limits. The seating capacity in our restaurant is in compliance with local and state mandates, and partitions have been installed at the front desk and valet.

Mobile check-in, mobile key, and service requests via the Marriott Bonvoy™ mobile app

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Deeper and more frequent cleaning of high-traffic and high-touch areas, including handrails, elevator buttons, door handles and surfaces.
  • Utilizing cleaning products that kill the spread of COVID-19.
  • Introduction of new cleaning protocol using sanitation products for public spaces.
  • Touchless hand sanitizer dispensers are placed throughout the hotel.
  • Frequent cleaning of public area restrooms, including single-use hand towels.
  • Deep cleaning between guest stays; focus on sanitizing every area of the room.
  • Led by a designated hotel Cleanliness Champion

Every guest room is thoroughly cleaned and disinfected between each guest. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

We are committed to making the amenities and services at our property available to you while complying with local and state regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

 

Core Fitness Club - Open daily 24 hours

 

Ritz-Carlton Club Lounge - The Ritz-Carlton Club Lounge is available for private events only. To inquire about reserving our Club Lounge for your holiday gathering, anniversary, birthday, or other special occasion, please dial 216.902.5268.

Cleveland's steel-working industry lives on through TURN Bar + Kitchen. Fire, light, mirrors, and metals create a modern setting for smoked cocktails and dishes drawing from local ingredients. We are currently offering single-serve and pre-packaged condiments. Contactless delivery and pick-up are available.

TURN Bar + Kitchen

Breakfast: Daily, 7 a.m. to 11 a.m.
Lunch: Daily, 11 a.m. to 2 p.m.
Dinner: Daily, 5 p.m. to 10 p.m.
Bar: Sunday through Thursday, 5 p.m. to 10 p.m., Friday and Saturday, 3 p.m. to 12 a.m.


In-Room Dining
Daily, 7:00 a.m. - 10:00 p.m.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Lounge Access: The Ritz-Carlton Club Lounge is temporarily closed.
  • Late Check-Out: Offered based on availability.
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.