The Ritz-Carlton, Grand Cayman

Stay well

Welcome to Grand Cayman.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay. In response to current cirumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service. Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotel to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines. Contactless hand sanitizers in all public areas.

Mobile check-in and key, service requests, via the Marriott Bonvoy™ mobile app.

In Room Dining menus accessible via QR code or link and calling In Room Dinning Services, orders delivered right to your door.

Staggered restaurant reservations time to ensure properly distanced flow in and out of restaurant, 6 ft. distancing ensured on all seating arrangements, minimal contact food and beverage stations. Reduced capacity in the Club Lounge, digital presentation of menus accessible via QR code.

Virtual access Resort map, activities and hours of operation accessible via QR code on an interactive micro-site; reservations are required for all activities and will be staggered in intervals to reduce gatherings in public areas. Reservations may be completed via phone, email or online. New layout for pool and beach chairs to ensure social distancing is maintained.

At The Ritz-Carlton Golf Club, Grand Cayman, all equipment and golf bags must be handle by guests at all times.

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning. We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE). Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Mask are required for guests in all public areas.

Temperature screaming for our Ladies and Gentlemen as well as vendors at any entry points.

Cleansing of all luggage upon arrival will be provided to disinfect before delivery to the room.

Enhanced cleaning practices and new operational protocols will be part of the Housekeeping services, these include:

 

  • To minimize entry into guest room, housekeeping service is only provided once daily. Turn-down service is available upon request.
  • Room attendant will only enter room in absence of guest(s).
  • Housekeeping attendant will use a new set of gloves and mask before entering any room.



Room Amenities

 

  • Sanitizing Kit provided in all guest rooms.
  • Disinfectant wipes are available in the room for every arriving guest as well as upon request
  • Non-essential items, such as pens, notepads, magazines, among others, have been removed from guest rooms.
  • Nespresso coffee experience in-room will remain as usual and will be replenished during once-daily housekeeping service.
  • In Room Dining services will offer linen-less tables for minimum contact.
  • Press Reader app is available with complimentary access to global magazines and newspapers.
  • Honor Bar will include sanitized bottles items only and a menu is placed with additional items available for purchase. Guest will receive daily calls to check if Honor Bar must be replenished or it may be replenished upon request for bottled items.


Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Open, social distancing guidelines must be followed, and mask must be worn in public areas
  • Spa: Open, limited capacity at sauna, whirlpool and steam room. Mask must be worn in public areas. Shower is required before a massage or using wet facilities.
  • Beach: Open, social distancing ensured in beach chairs and cabanas; snorkeling equipment may not be provided as part of the Resort Fee inclusions at this time.
  • Pool: Open, social distancing ensured in pool area chairs.
  • Golf: Open, equipment and golf bags must be handled by guest at all times; cleaning of clubs or playing shoes by Ladies and Gentlemen is not allowed at this time.
  • Kids Club / Playground: Open
  • Shuttle: N/A
  • Club Lounge: Open, reduced capacity to ensure social distancing; dedicated Food and Beverage attendants for food service.
The dining adventures you love at Andiamo, Bar Jack, Blue by Eric Ripert (the only AAA Five Diamond Restaurant in the Caribbean), Seven, Silver Palm and Taikun have been adapted to better suit the new health and cleaning protocols. Our chefs have transformed buffets into innovative menus to delight the most discerning palates and imaginative presentations that transform a meal into an unforgettable memory.

As part of our new procedures, please note:

• Reservations and seating made based on parties in guest room.
• Reservations times allotted to allow for staggered arrivals.
• Social distancing ensured in all restaurant layouts.
• Micro-plating or single-serve stations to replace buffet offerings.
• Sneeze guards installed to protect all food presentations.
• Chef or attendant at all food stations assisting in serving food and beverage.
• Sanitizing Station available upon arrival at all restaurants and contactless hand sanitizers on all tables and bars.
• Complimentary coffee and tea are available during the mornings at Silver Palm, served by a Food & Beverage attendant.

Please note all dining outlets are open at the moment. Reservations are highly encouraged due to limited capacity to allow for social distancing.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Welcome Gift: Available for tiers that apply
  • Late Check-Out: Based upon availability
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Available
  • Mobile Guest Requests: Available via the chat on Marriott Bonvoy App
The pioneer program features a team of dedicated, highly trained and certified Ladies and Gentlemen to oversee sanitizing and disinfecting procedures across all back-of-house and public areas of the resort. The sub-department is led by a head butler who is present in all critical guest touch points throughout the resort.

The team of certified butlers is a sub-unit of the resort's Housekeeping department and the group of Ladies and Gentlemen have received certifications in the appropriate procedures.

Among their functions, the Sanitizing Butlers consistently audit public areas and back-of-house areas to ensure all processes are being implemented and that all Ladies and Gentlemen are following recommended guidelines, such as the use of a state-of-the-art temperature monitoring device upon entry into their shift, personal health protocols as well as new standards and procedures in their designated areas.
The Cayman Islands Government released new guidelines for the phased reopening of Owen Roberts International Airport (GCM) on October 1st.

For the initial phase, a 14-day quarantine is required upon arrival, in addition to other regulations. As the destination moves into the next phase of re-opening, quarantine will no longer be required.

Dedicated Concierge
Our dedicated Ladies and Gentlemen will assist during the pre-arrival process with all requirements for entry into the Cayman Islands.

STEPS TO TRAVEL

1. Register on TravelTime prior to travel, an application must be filled out on the government website, which includes a health affidavit.
2. Upon arrival at Owen Roberts International Airport (GCM) a PCR COVID-19 test will be performed and a bracelet to track your location will be given along with other guidelines for geo-tracing during the quarantine period of the stay.
3. Quarantine in Luxury: A 14-day quarantine period is required, which may be complied with at The Ritz-Carlton, Grand Cayman in a specially designated area of the resort.
5. Negative PCR Test: After the 14-day period, a second PCR test is conducted on day 15 and with a negative result, guest may resume their stay as planned.


All testing and bio-monitor costs are covered by the guest.