The Ritz-Carlton Residences, Waikiki Beach

Stay well

Welcome to The Ritz-Carlton Residences, Waikiki Beach.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay. In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service. Allow us to introduce you to some of the measures we have implemented and what to expect at our resort regarding changes to amenities, services, and facilities. 

We are delighted to welcome you.

 

Information on this page is subject to change without notice.

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Resort Overview

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the resort. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and resort associates
  • Signage placed throughout the resort  inform our guests on current social distancing, occupancy limits and hygiene in compliance with city and state mandates. 
  • The City and County of Honolulu has mandated that face coverings are required at all times in all public areas of the resort including restaurants, pools, and fitness center. 
  • Seating at all restaurants and pools have been modified to provide appropriate distances between guests.  
  • Pre-arrival communication provides our most updated resort operations and cleanliness protocols. You are encouraged to utilize mobile check-in, check-out and service requests through the Marriott Bonvoy mobile app. 

 

As outlined in the State of Hawaii's 15th COVID-19 emergency proclamation, all individuals shall wear face coverings over their noses and mouths when in public settings, unless while outdoors when physical distance of six (6) feet from other individuals (who are not members of the same household/living unit/residence) can be maintained at all times. An owner or operator of any business or operation shall refuse admission or service to any individual who fails to wear a face covering, unless an exception applies under this section. Businesses or operations may adopt stricter protocols or requirements related to face coverings and face shields. Please see the State of Hawaii's website for additional information: https://hawaiicovid19.com/

The well-being of our Owners, Guests and Ladies and Gentlemen are of utmost importance. We remain committed to providing a clean and comfortable environment for all who visit our resort. Below are steps we are taking to keep our Owners, Guests, Ladies and Gentlemen and community healthy. Each operating department has its own customized set of procedures that are extensively detailed. We will continue to refine and update our plans as needed.


Cleaning Procedures
Deeper and more frequent cleaning are conducted in high-traffic and high-touch areas including handrails, elevator buttons, door handles and surfaces. Enhanced cleaning protocols and utilization of EPA-approved products are used and touchless hand sanitizer dispensers are placed throughout the resort. 

 

Guestrooms 
Thorough deep cleaning is conducted between every guest stay with an enhanced focus on sanitizing every area of the residence.  All high-touch decorative items within guest room that cannot be cleaned or sanitized after each guest stay are removed from the residences, but are available upon request. 

 

Face coverings

Face coverings may be removed while seated in our restaurant and bar or swimming pool but guests are expected to keep face coverings on while moving to and from our pool areas.

 

Housekeeping

Your guest room is your sanctuary throughout your stay with us. As part of our commitment to you, we have deeply cleaned your room in preparation for your arrival. Unless you choose otherwise, we will continue to provide daily housekeeping service. If you have any specific requests or preferences, please let us know and we'll be happy to assist.

We are committed to creating a memorable experience with our legendary service while complying with city, state and CDC guidelines. To that end, certain modifications have been made including: 

 

Fitness Center: Equipment and high-touch areas are sanitized hourly. A modified floorplan has increased spatial distancing between equipment. Disinfecting wipes are provided to use before and after each use of equipment. High touch equipment that cannot be sanitized between each use have been removed. Face coverings must be worn at all times while working out and utilizing the facilities. Fitness Center is closed daily from 1:00 p.m. - 2:00 p.m. and 10:00 p.m. - 11:00 p.m. for cleaning.

 

Pools: Pools are open daily 6:00 a.m. - 10:00 p.m. Reduced seating to allow for social distancing. Lounge seating at both our Adult and Family pools are sanitized between each guest use. Face coverings are required at all times, unless while seated at your pool/beach chair or cabana, or while in the water. Maintaining 6 feet of social distance from individuals who are not members of your household/living unit/residence is required.

 

Spa: The Ritz-Carlton Spa is currently closed.

 

Public beaches are open for your enjoyment and are a short walk from our resort. Please consider the most updated State and County guidelines while enjoying our incredible outdoors. 

Current dining offerings are as follows:

 

  • Sushi Sho: Two dinner seatings at 5:00 p.m. and 8:00 p.m. by reservation only. One take-out offering at 4:30 p.m. Please call (808) 729-9717 for the most-updated availability and to make a reservation. Closed on Wednesdays.
  • La Vie: Dinner service and take-out available by reservation or walk-in from 5:30 p.m. - 9:00 p.m. on Tuesday through Saturday. Closed on Sundays and Mondays.
  • Quiora: Breakfast is available daily from 7:30 a.m. - 11:30 a.m. Dinner service and take-out available by reservation or walk-in from 5:30 p.m. - 9:00 p.m. on Thursday through Monday. Closed on Tuesdays and Wednesdays.
  • Dean & Deluca: Open daily 7:00 a.m. - 3:00 p.m.
  • Island Country Markets: Open daily 7:00 a.m. - 9:00 p.m. 
  • In-Room Dining: Unavailable at this time.
  • Pools: Poolside lunch service is available daily from 11:30 a.m. - 3:30 p.m.

 

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this resort, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Welcome Gift: Yes, a sealed welcome gift is provided in-residence.
  • Late Check-Out: Yes, available.
  • Mobile Check-In/Check-Out: Yes, available.
  • Mobile Key: Not available.
  • Mobile Dining: Not available.
  • Mobile Guest Requests: Yes, available.

Guests planning a trip to Hawaii, or between the Hawaiian Islands, are responsible for reviewing and complying with current government guidance, as this information changes frequently. Please click the link below for information on the Hawaii Pre-Travel Testing Program. For further questions, the State of Hawaii's Safe Travels Program can be reached at info@gohawaii.gov or 1-800-GOHAWAII (1-800-464-2924). Once in Hawaii, please travel pono (responsibly) and follow all current mask and social distancing mandates.

We look forward to welcoming you to our beautiful resort. To ensure a smooth arrival, please follow these steps.

 

Arrival:

 

If you are driving a vehicle, valet service is available for a daily fee. Self-parking is not available.

 

Check-in:

 

TransPacific travelers will be asked to validate their quarantine status using the Safe Travels QR code and associated valid picture ID for all guests in the room, ages 5 and over. State of Hawaii residents, whom have not traveled out of state in the last 14 days, will simply need to show a valid Hawaii State ID matching the address on the reservation.

 

During your stay:

 

If you are exempt from quarantine, please enjoy your stay and follow all current mask and social distancing mandates, both within the resort and while exploring our island home. If you are required to quarantine for any reason during your stay, you will be given a single use key, as you may only leave your room in the event of a medical emergency.