The Ritz-Carlton Residences, Waikiki Beach

Stay well

Welcome to The Ritz-Carlton Residences, Waikiki Beach.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay. In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service. Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates
  • Signage placed throughout the resort  inform our guests on current social distancing, occupancy limits and hygiene in compliance with city and state mandates. 
  • The City and County of Honolulu has mandated that face coverings are required at all times in all public areas of the resort including restaurants, pools, and fitness center. 
  • Seating at all restaurants and pools have been modified to provide appropriate distances between guests.  
  • Pre-arrival communication provides our most updated resort operations and cleanliness protocols. You are encouraged to utilize mobile check-in, check-out and service requests through the Marriott Bonvoy mobile app. 

The well-being of our Owners, Guests and Ladies and Gentlemen are of utmost importance. We remain committed to providing a clean and comfortable environment for all who visit our resort. Below are steps we are taking to keep our owners, guests, employees and community healthy.  Each operating department has its own customized set of procedures that are extensively detailed. We will continue to refine and update our plans as needed.


Cleaning Procedures
Deeper and more frequent cleaning are conducted in high-traffic and high-touch areas including handrails, elevator buttons, door handles and surfaces. Enhanced cleaning protocols and utilization of EPA-approved products are used and touchless hand sanitizer dispensers are placed throughout the resort. 

 

Guestrooms 
Thorough deep cleaning is conducted between every guest stay with an enhanced focus on sanitizing every area of the residence.  All high-touch decorative items within guest room that cannot be cleaned or sanitized after each guest stay are removed from the residences, but are available upon request. 

 

Daily housekeeping services will be performed when guests are not present in the room.   If you have any specific housekeeping preferences or would like to decline housekeeping service during your stay, please contact guest services at any time.
 

We are committed to creating a memorable experience with our legendary service while complying with city, state and CDC guidelines. To that end, certain modifications have been made including: 

 

Fitness Center: Equipment and high-touch areas are sanitized hourly. A modified floorplan has increased spatial distancing between equipment. Disinfecting wipes are provided to use before and after each use of equipment. High touch equipment that cannot be sanitized between each use have been removed. Use of fitness center is by appointment only with a maximum occupancy of 5 guests.  Face coverings must be worn at all times while working out and utilizing the facilities. 

 

Pools: Reduced seating to allow for social distancing Lounge seating at both our Adult and Family pools are sanitized between each guest use. Pools are open daily 6:00 a.m. - 10:00 p.m.. with pool service from 9:00 a.m. - 5:00 p.m.. Food and beverage service is not currently available at the pools. 

 

Spa: The Ritz-Carlton Spa is currently closed.

 

Public beaches are open for your enjoyment and are a short walk from our resort. Please consider the most updated State and County guidelines while enjoying our incredible outdoors. 

Current dining operations are as follows:

 

  • Sushi Sho: Two dinner seatings at 5:00 p.m. and 8:00 p.m. by reservation only. One take-out offering at 4:30 p.m.. Please call (808) 729-9717 to make a reservation.  Closed on Wednesdays.
  • La Vie: Dinner service and take-out available by reservation or walk-in. Wednesday through Sunday, 5:30 p.m. - 9:00 p.m.
  • Quiora: Dinner service and take-out available by reservation or walk-in. Wednesday through Sunday, 5:30 p.m - 9:00 p.m.
  • Dean & Deluca: Currently closed.  Please call for the most updated information, (808) 729-9720.
  • Island Country Markets: Open daily 7:00 p.m. - 9:00 p.m. Grocery, sundry, local-style deli, coffee shop and ice cream bar.
  • In-Room Dining: Unavailable at this time.
  • Pools: Poolside service is unavailable at this time. Outside food is permitted. No alcohol.
     

 

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Not available.
  • Lounge Access: Not available.
  • Welcome Gift: Yes, a sealed welcome gift is provided in-residence.
  • Late Check-Out: Yes, available.
  • Mobile Check-In/Check-Out: Yes, available.
  • Mobile Key: Not available.
  • Mobile Dining: Not available.
  • Mobile Guest Requests: Yes, available.

Guest planning a trip to Hawaii, or between the Hawaiian Islands, should review current government guidance, as this information changes frequently. Beginning October 15, Hawaii will launch a Pre-Travel Testing Program that provides travelers with an alternative to the mandatory 14-day quarantine.

 

More information is available at HawaiiCOVID19.com.

 

Once in Hawaii, please travel pono (responsibly) and follow all local guidelines. For the current government guidance and to access the online travel and health questionnaire please visit Hawaii's official tourism website GoHawaii.com.

All arriving passengers to Hawaii are also required to fill out a mandatory State of Hawaii online travel and health questionnaire. Save time during your arrival screening process by completing it online no sooner than 24 hours before you depart, and please follow all pre-arrival procedures.