Stay well.

Welcome to Penha Longa Resort.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay. In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service. Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
show more

Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Signage throughout our resort reminding guests to maintain social distancing, occupancy limits, and seating capacities reductions in our restaurants in compliance with the World Health Organization (WHO) and the national healthcare service in Portugal, the Serviço Nacional de Saúde (SNS), in addition to offering a kit during the check-in containing a mask and a pair of gloves for each guest.
  • Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.
  • No valet service is currently available for parking.
  • Surface areas: In public spaces, the resort has added to its already rigorous cleaning protocols, requiring that surfaces are thoroughly treated with hospital-grade disinfectants and that this cleaning is done with increased frequency. In guest rooms, the company has likewise added to its rigorous protocols, requiring that all surfaces are thoroughly cleaned with hospital-grade disinfectants. Penha Longa will also be placing disinfecting wipes in each room for guests' personal use.
  • Contact with guests: The CDC and WHO warns about direct, person-to-person contact as the primary way COVID-19 is spread. To help alleviate the risk of transmission this way, Penha Longa Resort is using signage in the lobby area to remind guests to maintain social distancing protocols and removing or re-arranging furniture to allow more space for distancing, in addition to offering a kit during the check-in containing a face mask and a pair of gloves for each guest. The resort has also implemented measures recommended by the government and the DGS - Directorate-General for Health to provide an extra level of precaution for our guests and employees and is working with supply chain partners to make face masks and gloves available to employees. The distance between tables and the reduction of maximum capacity is also adopted in restaurants. Penha Longa installed hand sanitizing stations at the hotel entrance, near the front desk, elevators, and fitness and meeting spaces. Besides, guests can choose to use their phones to check-in, access their rooms, make special requests, and order room service that will be specially packaged and delivered right to the door without contact.


Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Wellness Center: Face masks required at all times with capacity limitations.
  • Spa: Open, reservation required.
  • Swimming pools: Open
  • Golf: Open, social distancing required.
  • Kids Club / Playground: Open with parents supervision and social distancing required.
  • Restaurantes: Open, face masks required for entry.
  • All restaurants and bars are open with specific timings.
  • Social distancing measures have been put in place.
  • Face masks are required for entry.
  • Advanced reservations are highly recommended.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: N/A.
  • Lounge Access: N/A.
  • Welcome Gift: Gold: Welcome gift of 500 points | Platinum: Welcome gift of 1000 points | Titanium: Welcome gift of 1000 points | Ambassador: Welcome gift of 1000 points.
  • Late Check-Out: Gold: 2 p.m late check out upon availability | Platinum: 4 p.m late check out upon availability | Titanium: 4 p.m late check out upon availability | Ambassador: 4 p.m late check out upon availability.
  • Mobile Check-In/Check-Out: Available to all members.
  • Mobile Key: Available to all members.
  • Mobile Dining: N/A.
  • Mobile Guest Requests: Available to all members.