The Ritz-Carlton, New Orleans

Stay Well

Welcome to New Orleans.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current cirumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.

The City of New Orleans announced that effective Monday, Aug. 16, 2021, proof of vaccination or a negative PCR test will be required to participate in activities with a higher risk of COVID transmission, including indoor dining and bars, indoor gyms and fitness, indoor entertainment, and large outdoor events. This is in addition to the state-wide indoor mask mandate currently in place.


All guests of The Ritz-Carlton, New Orleans 12 years of age and older must provide proof of at least one dose of an approved COVID vaccine or negative PCR test within 72 hours to access M Bistro, the Davenport Lounge, The Club Lounge, Fitness Center, and banquet events.


To prove vaccination status, individuals can use the LA Wallet app; an original, digital photograph, or photocopy of CDC vaccination cards (both sides); or an official vaccine record issued by another state, foreign nation or the World Health Organization. To see the full guidelines, please visit ready.nola.gov/restrictions.

 

  • Queue is clearly marked for appropriate social distancing at front desk and fitness center.
  • Mobile Key feature through the Bonvoy app is encouraged prior to arrival.
  • Front desk, bell desk, concierge desk, valet desk, and hostess stand are equipped with plexiglass panels at counters.
  • Seating in restaurant, lounge, and public areas is spaced apart in accordance with current local laws and guidelines.  
  • Reduced room entry during guest stay from housekeeping and in room dining.

 

  • Deeper, more frequent cleaning of high-traffic and high-touch areas using EPA-approved products that eliminate the novel coronavirus.
  • Food and beverage outlets will use single-serving condiments and disposable menus.
  • Introduction of new cleaning protocol using sanitization products for public spaces.
  • High-touch items such as pens and magazines have been removed from guest rooms but are available upon request.
  • Hand sanitizer dispensers are placed throughout the hotel.
  • Daily housekeeping service is provided when the guest is not present in the room.
  • Deep cleaning between guest stays; focus on sanitizing every area of the room.
  • Deep cleaning of high-touch items such as handles, knobs, pulls, and remote controls.
  • High-touch items such as magazines, pens and pads have been removed and are available upon request only.

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

Laundry Services + Dry Cleaning Services

  • MO,TU,TH,FR,SA,SU 8:00AM to 4:30PM
  • Wednesday CLOSED


Housekeeping

  • Monday to Saturday 9:00AM to 5:30PM
  • Sundays 10:00AM to 6:00PM

Dry Cleaning Services

  • Daily 8:00AM to 4:30PM

Spa
The Spa and Salon are undergoing a refresh and will be unavailable until May 2021. A select menu of services is available in our temporary Spa located on the third floor lobby level.

  • Wednesday to Saturday 9:00AM to 5:00PM


Fitness Center

  • Every day 7:00AM to 8:00PM

Housekeeping

  • Monday to Saturday 8:00AM to 4:30PM
  • Sundays 9:00AM to 5:30PM

Spa
The Spa and Salon are undergoing a refresh and will be unavailable until May 2021. A select menu of services is available in our temporary Spa located on the third floor lobby level.

  • Wednesday to Saturday 9:00AM to 5:00PM

Fitness Center

  • Every day 7:00AM to 8:00PM

Davenport Lounge (DL) and In Room Dining (IRD) Hours:

Sunday 

  • DL: 7:00AM to 11:00PM
  • IRD: 6:00AM to 11:00PM

Monday 

  • DL: 7:00AM to 11:00PM
  • IRD: 6:00AM to 11:00PM

Tuesday

  • DL: 7:00AM to 11:00PM
  • IRD: 6:00AM to 11:00PM

Wednesday 

  • DL: 7:00AM to 11:00PM
  • IRD: 6:00AM to 11:00PM

Thursday 

  • DL: 3:00PM to 11:00PM
  • IRD: 6:00AM to 11:00PM

Friday 

  • DL: 7:00AM to 12:00AM
  • IRD: 6:00AM to 12:00AM

Saturday 

  • DL: 7:00AM to 12:00AM
  • IRD: 6:00AM to 12:00AM

Davenport Lounge (DL) and In Room Dining (IRD) Hours:


Thursday 

  • DL: 3:00PM to 11:00PM
  • IRD: 6:00AM to 11:00PM

Friday 

  • DL: 7:00AM to 11:00PM
  • IRD: 6:00AM to 11:00PM

Saturday 

  • DL: 7:00AM to 11:00PM
  • IRD: 6:00AM to 11:00PM

Sunday 

  • DL: 7:00AM to 10:00PM
  • IRD: 6:00AM to 10:00PM

Monday 

  • DL: 7:00AM to 10:00PM
  • IRD: 6:00AM to 10:00PM

Tuesday

  • DL: 7:00AM to 11:00AM
  • IRD: 6:00AM to 10:00PM

Wednesday 

  • DL: CLOSED
  • IRD: 6:00AM to 10:00PM


Mobile Dining is available.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Not part of our benefit offerings
  • Lounge Access: Not part of our benefit offerings
  • Welcome Gift: Gold: 500 points Above Gold: 1000 points
  • Late Check-Out: Gold: 2pm; Platinum and above: 4pm
  • Mobile Check-In/Check-Out: Available to all members
  • Mobile Key: Available to all members
  • Mobile Dining: Available to all members
  • Mobile Guest Requests: Available to all members