Stay well.

Welcome to The Ritz-Carlton Turks & Caicos.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.

Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and required wearing a face covering in the indoor public spaces of the hotel.

 

  • Signage throughout our resort to remind guests to maintain social distancing.
  • Occupancy limits and seating capacities reductions in our restaurants in compliance with the local authority mandates.
  • Mobile check-in and key.
  • Mobile service requests.
  • Room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

All Marriott Commitment to Clean recommendations were implemented at the resort; from parking, to check in, to the room, to the restaurants and bars, and amenities, to departure.

We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as providing hand sanitizing stations.

 

Our ladies and gentlemen wear face coverings, gloves based on the activities they are performing and based on direction by the local authorities.

 

  • We are utilizing electrostatic sprayers with hospital-grade disinfectants
  • Temperature screening for ladies and gentlemen and vendors at entry points.
  • Disinfectant wipes are available in the room for every arriving guest upon request.
  • Housekeepers wear two different gloves for each room they clean.
  • All counters and high-touch points are being disinfected prior to cleaning to room.


Every guest room is thoroughly cleaned and disinfected between each guest stay. To minimize the entry into the guestrooms, guests are asked during pre-arrival/check-in for their preferred time and frequency of housekeeping services:

 

  • Full room cleaning service daily
  • Only refresh amenities and towels daily
  • Daily turn down service
  • No housekeeping cleaning service during your stay
The Ritz-Carlton Spa, Turks & Caicos - Open daily except for Monday from 9:00 a.m. to 6:00 p.m.
Offering selected treatments to restore the body and mind. Reservations highly recommended.
Spa wet lounge (sauna, steam room and Jacuzzi) is currently unavailable.

Fitness Center - Open daily 24 hours

The Casino at The Ritz-Carlton - Open Sundays through Thursdays from 11:00 a.m. - 1:00 a.m.
Open Fridays and Saturdays from 11:00 a.m. - 2:00 a.m.

Beach & Pools - Open for full use including lounging and swimming. Beach service is available from 9:00 a.m. to 6:00 p.m. Complimentary use of non-motorized watersports. Guests must pass by the Towel Hut to be escorted to a designated beach or pool area.

Ritz Kids - The Ritz Kids club is open daily offering morning and afternoon activities. Due to social distancing parameters, for each program we can only allow children from the same family to participate. Please, contact our concierge for more detailed information.
  • BLT: Open daily for Dinner 5:30 p.m. to 10:00 p.m.
  • CoralIi: Open daily for Breakfast from 7:00 a.m. to 11:00 a.m and for Lunch from 11:00 a.m. to 6:00 p.m.
  • Pool Bar: Open daily for Lunch from 11:00 a.m. to 6:00 p.m. Dinner Bites ( Reduced Menu) from 6:00 p.m. to 10:00 p.m.
  • Lobby Bar & Lounge: Opening Hours 11:00 a.m. to 1:00 a.m, - Food Served from 12:00 p.m. to 10:00 p.m.
  • In-Room Dining - Available daily from 6:00 a.m. to 11:30 p.m. Your in-room dining will be delivered to your guest room door in carry out boxes.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

 

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Welcome Gift: Base points are provided as Welcome Gift (Gold Elite receives 500 points, Platinum Elite recieves 1000 points, Titanium Elite receive 1000 points, and Ambassador Elite receives 1000 points
  • Late Check Out: Based on availability a late check out is provided (Silver and Gold Elite at 2PM and Platinum, Titanium and Ambassador art 4:00 p.m.)
  • Mobile Check-In/Check-Out: Available through Marriott Bonvoy App for all members
  • Mobile Key: Available through Marriott Bonvoy App for all members
  • Mobile Dining: Currently in implementation phase
  • Mobile Guest Requests: Available through Marriott Bonvoy App for all members

The Ladies and Gentlemen at The Ritz‐Carlton, Turks & Caicos look forward to extending a warm welcome to you and your family. It is essential for you to familiarize yourself with Turks & Caicos Islands' new entry requirements prior to your travel date.

Effective September 1, 2021, all visitors must be fully-vaccinated, in addition to all other current requirements. See below for details. The mask, curfew, and business closure requirements have also been extended to October 31, 2021.

All travelers to the Turks and Caicos are required to obtain pre-travel authorization via the TCI Assured portal. Persons without authorization will not be permitted to board a flight to the Turks and Caicos.

The TCI Assured pre-authorization portal will require travelers to submit the following information:

 

  • All visitors 16 years of age and over must be fully-vaccinated.
  • A negative COVID-19 test result. The test must be taken within 3 days prior to travel to the TCI. Children under the age of 10 are excluded from this requirement.
  • Insurance which covers COVID-19 medical costs and full hospitalization, doctors' visits, prescriptions and air ambulance.
  • A completed online health screening questionnaire.

Should you have any questions or need additional information, please contact rc.plsrt.guestrelations@ritzcarlton.com.
Please note that various countries are requiring negative COVID-19 test results for passengers to re-enter to their country of origin, or final destination. For those travelers who are required by government regulations or would like to take a COVID-19 test before returning home The Ritz-Carlton, Turks & Caicos offers guests the convenience of on-site testing or is able to connect you with a series of hospitals and laboratories that offer PCR testing and happy to help book an appointment.

Tests results are returned after 24 hours directly to the guests. The testing facility will be available daily in the morning. Registration is required in advance for on-site testing. Please visit the front desk to provide you the QR code to schedule your appointment.

As requirements can vary as to time needed for test prior to re-entry and/or specific test types, we recommend guests review the requirements of their country of origin or final destination.