Stay well.

Welcome to The Ritz-Carlton Turks & Caicos.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility.  Please join us in our efforts to continue to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates).  We appreciate your support and understanding.

Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations.

 

  • Mobile Keys are provided however in person check-in are required.
  • Mobile service requests.
  • Room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

All Marriott Commitment to Clean recommendations were implemented at the resort; from parking, to check in, to the room, to the restaurants and bars, and amenities, to departure.

We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as providing hand sanitizing stations.

 

Every guest room is thoroughly cleaned and disinfected between each guest stay. Guests are asked during pre-arrival/check-in for their preferred time and frequency of housekeeping services:

 

  • Full room cleaning service daily
  • Refresh amenities and towels daily
  • Daily turn down service
The Ritz-Carlton Spa, Turks & Caicos - Open from 9:00 a.m. - 6:00 p.m., Closes every Monday and Thursday.
Offering selected treatments to restore the body and mind. Reservations highly recommended.
Spa wet lounge (sauna, steam room and Jacuzzi) are currently available.

Fitness Center - Open daily 24 hours

The Casino at The Ritz-Carlton - Open Mondays through Fridays from 5:00 p.m. - 2:00 a.m.
Saturdays and Sundays slot machines are open from 4:00 p.m. - 2:00 a.m. Table games are open from 5:00 p.m. - 2:00 a.m.

Beach & Pools - Open for full use including lounging and swimming. Beach service is available from 9:00 a.m. to 6:00 p.m. Complimentary use of non-motorized water sports. Guests must pass by the Towel Hut to be escorted to a designated beach or pool area.

Ritz Kids - The Ritz Kids club is open daily offering morning and afternoon activities. Please, contact our concierge for more detailed information.
  • BLT: Open daily for Dinner 5:30 p.m. to 9:30 p.m. except for Tuesdays and Thursdays. 
  • Bonfire/S'mores: Tuesday, Thursday and Saturday 6:00 p.m. - 8:00 p.m.
  • CoralIi: Open daily for Breakfast from 7:00 a.m. to 11:00 a.m. and for Lunch from 11:00 a.m. to 5:00 p.m. 
  • Coralli Pool Bar open daily 11:00 a.m. - 9:30 p.m.
  • Casa Nonna: Open daily except for Mondays and Wednesdays from 6:30 p.m. - 9:30 p.m.
  • Pool Bar: Open daily for Lunch from 11:00 a.m. to 6:00 p.m.  
  • Lobby Bar & Lounge: Opening Hours 11:00 a.m. to 1:00 a.m. Sushi served from 12:00 a.m. to 10:00 p.m.
  • In-Room Dining - Available daily from 6:30 a.m. to 11:30 p.m. Your in-room dining will be delivered to your guest room door. 
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

 

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Welcome Gift: Base points are provided as Welcome Gift (Gold Elite receives 500 points, Platinum Elite recieves 1000 points, Titanium Elite receive 1000 points, and Ambassador Elite receives 1000 points
  • Late Check Out: Based on availability a late check out is provided (Silver and Gold Elite at 2PM and Platinum, Titanium and Ambassador art 4:00 p.m.)
  • Mobile Key: Available through Marriott Bonvoy App for all members
  • Mobile Dining: Currently in implementation phase
  • Mobile Guest Requests: Available through Marriott Bonvoy App for all members

The Ladies and Gentlemen at The Ritz‐Carlton, Turks & Caicos look forward to extending a warm welcome to you and your family. It is essential for you to familiarize yourself with Turks & Caicos Islands' new entry requirements prior to your travel date.

Effective May 1st, 2022, all visitors 18 years and older traveling to the Turks and Caicos Islands must provide a proof of full vaccination to enter. 

Effective June 12, 2022, COVID-19 testing is no longer applicable to enter the US.

Should you have any questions or need additional information, please contact rc.plsrt.guestrelations@ritzcarlton.com.