Stay Well

Welcome to The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • The signage throughout our resort will remind guests to maintain social distancing with revised seating capacities in our restaurants, fitness and spa areas in accordance with UAE government guidelines.
  • Hand sanitizer stations are available in high-traffic areas at all times.
  • Guests are advised to self-park their cars.
  • We encourage the use of the Marriott Bonvoy App for a faster, contactless check-in. You will still be required to present an ID upon arrival. This will allow us to provide a Mobile Key for your stay after registration to access your room. Contact our Guest Services team throughout your stay via the Mobile Chat option and upon check-out your invoice will be available to view directly in the app.
  • Luggage assistance is available.
All of the precautions are subject to change with updated government guidelines.

In keeping with Marriott's Commitment to Clean and UAE guidelines, we have made several enhancements to our cleaning practices throughout our resort and in guest villas. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms as well as provided hand sanitizing stations in high traffic areas.
  • Housekeeping services: Our Housekeeping staff is maintaining high standards of cleaning the villas to ensure that the guests are kept safe throughout their stay.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g. face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings when in the resort.
  • Electrostatic Spraying: We are utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.


Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.
Room Amenities:
  • The Minibars in every villas are sanitized and available for your use.
  • Literature including magazines, books has been removed from the villas and will be available upon request. The television houses all resort information and relevant menus.
  • The coffee machines and kettles in the villas are sanitized for your safety.
  • Face masks are available upon request.
  • Every villa is thoroughly cleaned and disinfected prior to your arrival. Our Housekeeping teams are ensuring the highest level of cleanliness to offer a safe stay to guests at all times.
  • There are also QR codes provided for easy access to all resort data and menus.


We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Open daily, 24 hours with reduced capacity, advance bookings are recommended. Time limits may be in place at peak times to enable enhanced cleaning protocols. Face masks and sanitization wipes are provided at the Fitness Center.
  • Oasis Pool: Open daily, from 9 a.m. to 6 p.m.
  • Spa: Open daily from 10 a.m. to 7 p.m., advance bookings are required.
  • The Rainforest: Open daily from 10 a.m. to 7 p.m., advance bookings are required.
  • Nature Activities and Equestrian Centre: Advance bookings are required for activities at the resort. Please contact the Experience Concierge on +971 7 206 7777 to book a tailored, locally inspired activity or press zero from your in-villa telephone.


VISITNG THE RITZ-CARLTON RAS AL KHAIMAH, AL HAMRA BEACH
Guests can enjoy a visit to our sister resort The Ritz-Carlton Ras Al Khaimah, Al Hamra Beach to spend an exciting day at the resort's private beach. Ensuring the safety of our guests, regular temperature checks are conducted during transfers between the two resorts.

RESORT POLICY
The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert kindly requests that our valued guests refrain from bringing food items, cooking utensils, alcohol or shisha to the resort at any time. Thank you for your understanding.
The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert respectfully advises all guests that no visitors will be permitted to the resort or Nature Reserve at any time, unless they are registered as paying guests staying at the resort.

We have revised the operation timings across our Restaurants and Bars. Please see below the updated timings:

 

  • Kaheela: Open daily, Breakfast: 7 a.m. to 10:30 a.m. on weekdays and 7 a.m. to 11 a.m. on Friday and Saturday; Lunch A la Carte: 12:30 p.m. to 3 p.m. is available most days of the week. Please check with resort services for further clarity.
  • Moorish: (Will re-open in October, 2020).
  • Moon Bar: (Will re-open in October, 2020).
  • Farmhouse: Open for Sundowners from 5:30 p.m. onwards and dinner a la Carte: 6:30 p.m. to 10:30 p.m.
  • In- Villa Dining: Available 24 hours.

 

The above timings are subject to change without prior notice. Please contact the resort team for any further assistance.

 

Digital menus are available at all our Restaurants, Bars and on the TV screens in the villas. We strongly recommend advance booking and the use of contactless payments including credit/ debit cards. Alternatively, charges can be posted to the room provided credit facilities were established at the time of check-in.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Available at Kaheela from 7 a.m. to 10:30 a.m. on weekdays and 7 a.m. to 11 a.m. on Friday and Saturday. Not included for redemption stays.
  • Welcome Gift: Offered with our compliments.
  • Late Check-Out: Subject to availability during your stay.
  • Mobile Check-In/Check-Out: Available, ID to be presented at Front Desk upon arrival.
  • Mobile Guest Requests: Available via Mobile Chat.