The Ritz-Carlton, St. Thomas

Stay well

Welcome to St. Thomas.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility.  Please join us in our efforts to continue to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates).  We appreciate your support and understanding.

Guests at The Ritz-Carlton, St. Thomas will notice a number of additions to our cleaning regimen designed to set an even higher standard of cleanliness.

 

  • Signage throughout our resort to remind guests to maintain social distancing. Furniture is re-arranged to allow more space for distancing.  
  • Seating capacities in our restaurants are reduced in compliance with local government mandates. 
  • Partitions installed at front desks, concierge and hostess stands to provide an extra level of precaution. 
  • Mobile check-in and key
  • Service requests delivered right to your door via the Marriott Bonvoy mobile app.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. 

 

  • Our public spaces, surfaces are thoroughly treated with hospital-grade disinfectants with increased frequency.  
  • Hand sanitizing stations are available at the entrance of hotel, near the front desk, elevator banks, fitness center, spa, meeting spaces, pools and beach. 
  • In addition to temperature checks at the start of each shift, staff members will wear face coverings based on the activities they are performing and based on the direction by the local government. 
  • Facial coverings are no longer required in all covered public areas.   
  • Masks and gloves are available for all guests upon request at the front desk.

 

Housekeeping services

 

Housekeeping service is offered daily. Guests can advise on time and frequency of service with Front Desk agent upon check in. To adhere to social distancing guidelines, guests must vacate the room while attendant is cleaning. Guests can opt out of service with Front Desk agent or by placing the Privacy sign on the door.


In our guest rooms, all surfaces are thoroughly cleaned with hospital-grade disinfectants.  We will also provide hand sanitizer and disinfecting wipes in each room for guests' personal use.  All paper materials including magazines have been removed from all areas.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:
 

  • Fitness Center: Open 24 hours with an attendant present from 7:00 a.m. to 3:00 p.m. to sanitize and disinfect areas and machines after each use. Maximum of 20 people allowed. Masks are optional at this time based on local regulations. All equipment has been spread properly to allow social distancing. Group fitness classes limited capacity to allow for social distancing.
  • The Ritz-Carlton Spa: Open daily from 10:00 a.m. to 6:00 p.m.
    • At this time we are only accepting in-house guests in our Spa and Food & Beverage outlets.
  • Beach and Pools: The beach and pools are open 24 hours with lounge chairs spaced for social distancing. Ocean View, Garden View, Family Pool, Infinity Pool Cabanas are available for day rentals, as well as our Beach Gazebo.
  • The Ritz-Carlton Club® Lounge: Open daily from 7:00 a.m. - 10:00 p.m.
  • 32 POINTS: Boutique available daily from 10:00 a.m. to 6:00 p.m.
  • Watersports: Non-motorized equipment and snorkel gear available at the beach pavilion from 8:30 a.m. to 4:30 p.m.
  • Ritz-Kids: Open from 10:00 a.m. to 4:00 p.m. for ages 5-12 years old. Children must register 24 hours prior to attendance. Please contact our Guest Relations team for a calendar of activities and Covid-19 regulations.

Reservations are strongly encouraged.
 

  • Alloro: Open for dinner daily, 6:00 p.m. to 10:00 p.m. Bar is open until 11:00 p.m.
  • Bleuwater: Open for breakfast 7:00 a.m. to 11:00 a.m.daily.
  • Sails: Open for lunch daily 11:00 a.m. to 5:00 p.m. Bar is open until 6:00 p.m.
  • Coconut Cove: Open for lunch daily 11:00 a.m. to 5:00 p.m. and dinner from 5:30 p.m. to 9:00 p.m.
  • In Room Dining: Available daily from 7:00 a.m. to 11:00 p.m.

*At this time we are only accepting in-house guests in our Spa and Food & Beverage outlets.*

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Breakfast is available for Titanium and Ambassador membership levels only when a room upgrade is not available.
  • Lounge Access: Club Lounge access is only available for a premium, all levels are eligible.
  • Welcome Gift: Silver/Gold level: one time $50 resort credit during their stay or logo item. Platinum level: one time $100 resort credit during their stay.
  • Late Check-Out: Based on availability.
  • Mobile Check-In/Check-Out: Available for all levels.
  • Mobile Key: Available for all levels.
  • Mobile Dining: Not available.
  • Mobile Guest Requests: Available for levels.

Effective June 12, 2022 

 

COVID-19 testing is no longer applicable to enter the US.

 

Effective June 1, 2022


All domestic travelers and international travelers are no longer required to complete the USVI Travel Screening Portal or present an approved green QR code to travel to the USVI. 

 

The COVID-19 related travel requirements for all international airline passengers arriving in the United States announced by the Centers for Disease Control and Prevention (CDC) does not apply to persons traveling from the U.S. Virgin Islands to the United States.
 


Please refer to CDC.gov to stay up to date on the current international travel requirements for the United States.