Stay well

Welcome to Abama.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Less Contact, More Connection
  • Using mobile technology and requests via the Marriott Bonvoy App and our newly introduced web-based STAY app (dining reservations, resort map, programming, etc.)
  • Enabling social and physical distancing by reducing allowable capacity in spaces, increased distance between furniture, and managing queuing areas.
  • Fostering pre-arrival planning and communication.

Valet parking is not available until further notice.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

PUBLIC AREAS

All high-touch surfaces are cleaned hourly throughout the hotel and spaces have been reconfigured to enhance physical distancing.

Deeper, More Frequent Cleaning:

  • Deploying 200+ enhanced cleaning protocols to disinfect every space, more frequently and especially during peak times
  • Consistently and frequently disinfecting all high-touch items like elevator buttons and door handles
  • Adding hand sanitation stations throughout the hotel, particularly in public areas.


ENHANCED PUBLIC SPACE CLEANING
We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided hand sanitizing stations in all public areas of the Resort.

PERSONAL PROTECTIVE EQUIPMENT (PPE)
Our Ladies & Gentlemen will wear face coverings, gloves, etc. based on the activities they are performing and based on direction by the local authorities.
In compliance with local regulations, guests must wear a face covering in indoor public areas of the hotel, as well as outdoor public areas where a safe distance cannot be guaranteed.

ELECTROSTATIC SPRAYING
We are utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

YOUR SAFE SANCTUARY

  • Wellbeing Welcome Kit for every guest - including face mask, hand sanitizing gel and sanitary towels.
  • Deep cleaning of each room and suite between guests
  • Removal of non-essential high-touch items.
  • Evaluate housekeeping frequency to reduce contact during your stay.
  • Welcome Kit, including face mask, hand sanitizing and gloves - is delivered to every guest in the room upon arrival
  • Housekeeping Service: Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will provide housekeeping and turn-down service automatically every day. If you wish to not receive daily housekeeping refresh service, kindly let us know your preference upon arrival.
  • Air purifying devices are being used in the guest rooms before each arrival, to eliminate fungus, virus and bacteria up to 99.97%.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.
In compliance with local regulations, guests must wear a face covering in indoor public areas of the hotel, as well as outdoor public areas where a safe distance cannot be guaranteed.

The modifications we have made include:

POOLS AND BEACH
Poolside and beach high-touch surfaces and furniture will be sanitized between use, including sun loungers and umbrellas, and the space between furniture has been increased to facilitate social distancing. Our poolside and beach-side food offering include grab-and-go delivery options and single-use cutlery and condiments.

WELLBEING
The Ritz-Carlton Spa, its Wellness Experience and Fitness Center are available at selected times with modified floor plans to increase space between our state-of-the art fitness equipment. Guests are asked to make reservations in advance to allow for the thorough sanitization of equipment, treatment rooms and lounge areas between appointments.

WELLBEING
Our Ritz-Kids outdoor playground and indoor facility is open for families to enjoy at selected times. To ensure social distancing, no activities are offered, however, and an adult presence - parent or nanny - is required for the duration of the child's visit.

The traditional breakfast buffet has been replaced with a luxurious à la carte menu served at selected restaurants, with new measures and guidelines in place to enhance physical distancing and reduce the movement and interaction of guests and staff. For those who prefer breakfast in their rooms, Continental breakfast can be brought to you by our In Room Dining service - only a delivery fee is charged.
Modified floor plans and reduced seating to ensure physical distancing; surfaces sanitized between guest use. Sanitization of self-service appliances between use and elimination of shared items, as well as the introduction on grab-and-go, pick-up stations, and ready-to-eat options.

 

  • EL MIRADOR BY CÉSAR GONZÁLEZ: Terramar and Paellas; offers a la carte breakfast, lunch, dinner and pool service.
  • TXOKO BY MARTIN BERASATEGUI: With a new location by the Citadel´s Lagoon Pool, Txoko will return in autumn for dinner and bar service.
  • THE BEACH CLUB: With a spanish Chiringuito concept, The Beach Club will offer la carte breakfast (depending on availability), lunch, paellas, beach service and after-hours chill out.
  • THE CLUB HOUSE: After a round of golf, settle into a light lunch or early cocktail hour at this casual restaurant.
  • LOBBY BAR: Located in the heart of the Citadel, the Lobby Bar is open daily and introducing a bespoke sunset experience.
  • IN ROOM DINING: Available 24/7, with restaurant offerings
  • KABUKI: Our one Michelin-starred Japanese-fusion restaurant, will return in autumn.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Complimentary for Titanium, Planitum and Ambassador Elite members. A la carte menu available in El Mirador for Villa Club guests, and in La Veranda for guests in Citadel.
  • Lounge Access: Not available for The Ritz-Carlton hotels.
  • Welcome Gift: Extra points according to membership tier.
  • Late Check-Out: Offered, upon availability.
  • Mobile Check-In/Check-Out: Available, ID to be presented at Front Desk on arrival.
  • Mobile Key: Available through the Marriott Bonvoy app.
  • Mobile Dining: Not available through Mobile App. Available by calling Guest Services.
  • Mobile Guest Requests: Available through the Marriott Bonvoy app.