Stay well

Welcome to Tenerife.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at food and beverage service lines.

Less Contact, More Connection
  • Using mobile technology and requests via the Marriott Bonvoy App and our newly introduced web-based STAY app (dining reservations, resort map, programming, etc.)
  • Enabling social and physical distancing by reducing allowable capacity in spaces, increased distance between furniture, and managing queuing areas.
  • Fostering pre-arrival planning and communication.

Valet parking is not available until further notice.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

PUBLIC AREAS

All high-touch surfaces are cleaned hourly throughout the hotel and spaces have been reconfigured to enhance physical distancing.

 

Deeper, More Frequent Cleaning:

  • Deploying 200+ enhanced cleaning protocols to disinfect every space, more frequently and especially during peak times
  • Consistently and frequently disinfecting all high-touch items like elevator buttons and door handles
  • Adding hand sanitation stations throughout the hotel, particularly in public areas.


ENHANCED PUBLIC SPACE CLEANING
We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided hand sanitizing stations in all public areas of the Resort.

PERSONAL PROTECTIVE EQUIPMENT (PPE)
Our Ladies & Gentlemen will wear face coverings, gloves, etc. based on the activities they are performing and based on direction by the local authorities.
In compliance with local regulations, guests must wear a face covering in indoor public areas of the hotel, as well as outdoor public areas where a safe distance cannot be guaranteed.

ELECTROSTATIC SPRAYING
We are utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

YOUR SAFE SANCTUARY

  • Deep cleaning of each room and suite between guests
  • Removal of non-essential high-touch items, including articles in the Honor Bar (available upon request).
  • Evaluate housekeeping frequency to reduce contact during your stay.
  • Housekeeping Service: Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will provide housekeeping and turn-down service automatically every day. If you wish to not receive daily housekeeping refresh service, kindly let us know your preference upon arrival.
  • Air purifying devices are being used in the guest rooms before each arrival, to eliminate fungus, virus and bacteria up to 99.97%.

REGIME APPLICABLE TO THOSE TRAVELING FROM THE UNITED KINGDOM TO SPAIN UNDER CATEGORY K:

If you travel to Spain under category k) (mainly for tourist reasons), you must provide a vaccination certificate proving that you have received the complete vaccination schedule against COVID-19 at least 14 days before arriving in Spain.

The vaccination must have been carried out with one of the vaccines recognized by the European Medicines Agency or the World Health Organization (Currently Pfizer [1] BioNtech, Moderna, AstraZeneca, Janssen, Sinopharm, Sinovac and Serum Institute of India PVT, LTD and the vaccination certificate must include, at least, the following information:

  1. Name and surname of the holder.
  2. Date of vaccination, indicating the date of the last dose administered.
  3. Type of vaccine administered.
  4. Number of doses administered / complete regimen.
  5. Issuing country.
  6. Identification of the issuing body of the vaccination certificate. The Spanish authorities recognize the NHS App or the NHS letter explaining your vaccination schedule as proof to enter Spain, provided that it contains at least the information established above.

 

 

REGIME APPLICABLE TO MINORS TRAVELING FROM THE UNITED KINGDOM TO SPAIN UNDER CATEGORIES K:

Children under the age of 12 years old do not need to:
•    complete an online Health Control Form before travel
•    show proof of being fully vaccinated on entry to Spain
•    take diagnostic tests prior to arrival
•    show proof of having recovered from prior COVID-19 infection in the last 6 months
•    meet the requirements outlined in the Spanish Ministry of Health ‘Travel and COVID-19' page, even if they have visited a ‘risk country' in the previous 14 days


Travellers from the UK aged 12 to 17 inclusive can enter Spain by presenting documentation certifying that they have undertaken a COVID-19 nucleic acid amplification test - NAAT (PCR or similar) within 72 hours prior to arrival in Spain. Antigen tests are not accepted.
Alternatively, travellers aged 12 to 17 can still enter Spain with a full vaccination certificate or a recovery certificate (see ‘If you've had COVID-19 in the past year'). Spain defines someone as being fully vaccinated if they have had two vaccine doses or one dose of a one-dose vaccine.
Spain has a Travel Health Control form which travellers aged 12 and over must complete no more than 48 hours before travel to Spain, unless you have a digital COVID-19 certificate. See Spain's Ministry of Health travel pages for more detail.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.


In compliance with local regulations, guests must wear a face covering in indoor public areas of the hotel, as well as outdoor public areas where a safe distance cannot be guaranteed.

The modifications we have made include:

POOLS AND BEACH
Poolside and beach high-touch surfaces and furniture will be sanitized between use, including sun loungers and umbrellas, and the space between furniture has been increased to facilitate social distancing. Our poolside and beach-side food offering include grab-and-go delivery options and single-use cutlery and condiments.

WELLBEING
The resort´s Fitness Centre is open 24 hours (reservation required) allowing guests to keep active during their stay. We have also set up 2 open-air gym areas in Villa Club lanes Tacande and Iraya, open daily from 10:00 a.m. to 6:00 p.m. for much comfort. 


The Ritz-Carlton Spa is open daily at selected times, to offer our guests our renowned treatments in a bespoke environment.  Kindly note that due to the current local restrictions, its Wellness Experience will be closed until further notice.


Guests are asked to make reservations in advance to allow for the thorough sanitization of equipment, treatment rooms and lounge areas between appointments.

RITZ KIDS
Our Ritz-Kids outdoor garden and playground are open for families to enjoy at selected times. To ensure social distancing, no activities are offered, however, and an adult presence - parent or nanny - is required for the duration of the child's visit.

 

REGIME APPLICABLE TO THOSE TRAVELING FROM THE UNITED KINGDOM TO SPAIN UNDER CATEGORY K:

If you travel to Spain under category k) (mainly for tourist reasons), you must provide a vaccination certificate proving that you have received the complete vaccination schedule against COVID-19 at least 14 days before arriving in Spain.

The vaccination must have been carried out with one of the vaccines recognized by the European Medicines Agency or the World Health Organization (Currently Pfizer [1] BioNtech, Moderna, AstraZeneca, Janssen, Sinopharm, Sinovac and Serum Institute of India PVT, LTD and the vaccination certificate must include, at least, the following information:

  1. Name and surname of the holder.
  2. Date of vaccination, indicating the date of the last dose administered.
  3. Type of vaccine administered.
  4. Number of doses administered / complete regimen.
  5. Issuing country.
  6. Identification of the issuing body of the vaccination certificate. The Spanish authorities recognize the NHS App or the NHS letter explaining your vaccination schedule as proof to enter Spain, provided that it contains at least the information established above.

 

 

REGIME APPLICABLE TO MINORS TRAVELING FROM THE UNITED KINGDOM TO SPAIN UNDER CATEGORIES K:

• Children under 12 years of age: Passengers under 12 years of age, who accompany adults traveling to Spain under section k), are exempt from presenting the vaccination certificate. However, they must be in possession of the QR code obtained after completing the FCS form through SpTH.

• Minors from 12 years to 17: Passengers from 12 years of age, who accompany adults who travel to Spain under section k), must have the vaccination certificate that proves the complete vaccination schedule.

 

This measure will take effect from 00:00 hours on December 1, 2021, until December 31, 2021, unless its validity is extended or modified.

The traditional breakfast buffet is now assisted by our Ladies & Gentlemen. New measures and guidelines are in place in all restaurants to enhance physical distancing during service.


Sanitization of surfaces are carried out between guest uses, self-service appliances and elimination of shared items, as well as the introduction on grab-and-go, pick-up stations, and ready-to-eat options.

 

  • M.B: As the Canary Island's only two Michelin-starred restaurant, M.B has elevated the fine dining experience in Tenerife to an unprecedented level. The restaurant led by Chef Erlantz Gorostiza will be closed from May 16th, 2022 until further notice.

  • KABUKI: Our one Michelin-starred Japanese-fusion restaurant will delight the most discerning palates

  • EL MIRADOR BY CÉSAR GONZÁLEZ: Terramar and Paellas; offers a la carte breakfast, lunch, dinner and pool service.

  • TXOKO BY MARTIN BERASATEGUI: In a new location by the Lagoon Pool, Txoko represents a triumph of Spanish culinary creativity from world-renowned chef Martín Berasategui."

  • THE BEACH CLUB: With a spanish Chiringuito concept, The Beach Club is open for lunch and beach service in the best location of the island, Abama Beach.

  • THE CLUB HOUSE: After a round of golf, settle into a light lunch or early cocktail hour at this casual restaurant. Opening days and hours vary according to seasonality.

  • LOBBY BAR: Our Lobby Bar presents itself as the perfect option to enjoy a refreshing drink during the day or a cocktail at dusk.

  • LA VERANDA: Enjoy the most important food of the day, in the heart of the Citadel. Please note that La Veranda's closing days may vary according to seasonality.

  • IN ROOM DINING: Available 24/7 for breakfast, lunch, and dinner, as well as cold options for a late-night craving.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Lounge Access: Not available for The Ritz-Carlton hotels.
  • Welcome Gift: Extra points according to membership tier.
  • Late Check-Out: Offered, upon availability.
  • Mobile Check-In/Check-Out: Available, ID to be presented at Front Desk on arrival.
  • Mobile Key: Available through the Marriott Bonvoy app.
  • Mobile Dining: Not available through Mobile App. Available by calling Guest Services.
  • Mobile Guest Requests: Available through the Marriott Bonvoy app.