Stay well.

Welcome to Nikko.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current cirumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Our venues practice an elevated level of sanitization with time taken between each seating to clean and sanitize. Electronic (QR-code) menus are also provided and seating plans follow physical distancing requirements.
  • To help alleviate the risk of the transmission through person-to-person contact, we remove or re-arrange furniture to allow more space for distancing.
  • Shuttle bus service is temporarily suspended.

In keeping with Marriott's Commitment To Clean Program, we have made several enhancements to our cleaning practices throughout our property and in guest rooms.

 

  • We sanitize each guest room after stays.
  • Frequent sanitization of room card keys, door handles, tables, bedside tables, furniture handles, light switches, thermostats, telephones, weight scales, remote controllers, alarm clocks, audio devices, televisions, door locks, peep holes, trash cans, faucet handles, toilet flush levers, shower handles.
  • We prepare sterilization sprays or wet wipes in all guest rooms.


Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing physical distancing. The modifications we have made include:

Library: Open, returned books are disinfected.

Shuttle Bus: Temporarily suspended.

Spa: Open, reservation required.

Onsen: Providing water bottles instead of using a water dispenser.

Restaurants and Bars: Seating arrangement is implemented.
Modified operational practices for in-room dining, all food handlers trained on safe food preparation and service practices, and self- and independent audits in accordance with food safety standards as guidelines.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.



Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key. Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining. Order your private, in-room dining through the app.

  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


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Not a Marriott Bonvoy member? Enroll here.


 

Available benefits vary by location and membership tier.