1-9 Maihama, Urayasu, Chiba Japan 279-0031

Taking care of you.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Grande Tokyo Bay Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
・Signage present throughout the hotel, emphasizing the importance of practicing social distancing.

・Partitions are installed at Front Desks, Club Lounge and other guest facing counters.

・Masks are required to be worn in hotel public areas.

・Hand Sanitization stations positioned at main entrance to hotel, at various reception counters, Food & Beverage outlets and all other high touch areas.

・Food & Beverage service has been redesigned to be served in individual packages during buffet services along with Food & Beverage associates required to wear face mask, PPE face shield, gloves.

・Signage for social distance are displayed at various entry points (i.e. Main entrance, Food & Beverage outlets, Elevators Landing, and other areas with high guest traffic)

*All of the precautions are subject to change with updated government guidance.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Area Cleaning: We have increased the frequency of cleaning and sanitisation in high touch areas including restrooms, elevators, door handles and tabletops. Hand sanitisation stations are provided throughout the hotel.

Personal Protective Equipment (PPE): Associates are wearing face masks and other protective coverings.

Electrostatic Spraying: Electrostatic Spraying is being used to disinfect public areas in late midnight on daily basis.

Room Amenities: Individually packaged disinfectant wipes are available in the room.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open. Machine usage is limited as part of social distance.
Heated Indoor Pool: Open. Pool usage is limited as part of social distance.
Japanese bath and lockers: Open. Japanese bath and lockers usage is limited as part of social distance.
Spa: Closed
Treasures Island: Open, masks required at all times. Restrictions of specific equipment have been applied. Treasures Island usage is limited as part of social distance.
Club Lounge: Open, masks required at all times. Club Lounge usage is limited as part of social distance.

*There are cases in which the operation hours or fees are changed without advance notice. Thank you for your consideration and kind understanding.
Grand Café (Buffet Dining): Open from 6:30AM - 10:00PM (L.O. 9:30PM)
Maihama Teppanyaki+: Open from 5:30PM - 11:00PM (L.O. 9:30PM) on Saturdays, Sundays and public holidays.
Galleria Café (Casual Dining): Closed.
Café Toastina: Open from 7:30AM - 11:00PM
In Room Dining: Open from 7:30AM - 12:00AM
Japanese Restaurant Asuka: Open from 7:00AM - 10:00AM, 5:30PM - 9:30PM (L.O. 9:00PM)
Lunch is opened only on Saturdays, Sundays and public holidays. Reservation is required.

*There are cases in which the operation hours, the fee are changed without advance notice. Thank you for your consideration and kind understanding.
If we may be of any further assistance, kindly contact us at 81 47 355 5555
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.



Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key. Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining. Order your private, in-room dining through the app.

  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


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Not a Marriott Bonvoy member? Enroll here.


 

Available benefits vary by location and membership tier.