1-9 Maihama, Urayasu, Chiba Japan 279-0031

Taking Care of You.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Grande Tokyo Bay Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you’re in public areas of the hotel. We do appreciate your support and understanding.

【Treasures! Island Closed for Renovation】

 

We are pleased to inform you that we will be undergoing renovation work to make the facility more comfortable and enjoyable.
We regret to inform you that we will be temporarily closed during the following period. We apologize for any inconvenience this may cause.

Renovation period: September 26, 2022 (Mon) - December 20, 2022 (Tue)

*Further details and reopening will be announced as they become available.


【 Power Outage Due to Legal Inspection】
 

To comply with the request of Japanese Government, we will be carrying out an annual inspection of electrical system in the hotel.
During this period, there will be power outages throughout all location in the hotel, which may affect the hot water in the room and public area.
Should you have any issue with the hot water after the stated period, please run the water for several minutes.

Hotel Main Tower: February 28, 2023 0:00 - February 28, 2023 5:00.

Hotel Park Wing Tower:  February 28, 2023 0:00 - February 28, 2023 12:00.

We sincerely apologize for the inconvenience this may cause to you and we thank you for your kind understanding.
*Room service will be open until February 27, 2023 23:00.

Between Maihama station and Sheraton Grande Tokyo Bay Hotel

For the time being, the bus schedule between Maihama Station and Sheraton Hotel will be changed.

Please go down the stairs in front of the South Exit of Maihama Station and board the bus at the C bus stop.

PROPERTY AMENITIES & SERVICES

 

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:


Fitness Center: Available 24 hours for staying guests. Machine usage is limited as part of social distance.
Heated Indoor Pool: Open from 10:00am - 8:00pm (Last admission is at 7:00pm).
*Available after 3:00 pm on check-in day and until 12:00 pm on check-out day. (Maximum stay: 90 minutes)
*Lockers can be rented for a fee for staying guests and using the indoor pool (1,100 yen per locker).
*Changing rooms are available, but we recommend that you change your room to reduce congestion and prevent infection.
*Lockers are available free of charge for Oasis Pass and My-You Ticket holders. We ask for your understanding and cooperation in order to reduce congestion and ensure safety.
Japanese bath and lockers: Open from 10:00am - 11:00pm (Last admission is at 10:00pm).  Japanese bath and lockers usage is limited as part of social distance. 
Treasures Island: Open from 10:00am - 6:00pm (Last admission is at 5:00pm).
*Treasures Island will not be open from 9/26 to 12/20 due to renovation work.

Venus of Lymph: Open from 4:00pm - 1:00am (Last admission is at 12:00am).

Table Tennis: Open from 10:00am - 10:00pm (Last admission is at 9:00pm).
*Treasures Island will not be open from 9/26 to 12/20 due to renovation work.

Namco Land: Open from 10:00am - 11:00pm.

Nursing room: Open from 10:00am - 10:00pm.

Shop@Sheraton: Open from 8:00am - 10:00am, 4:00pm - 11:00pm.

Shop Lupine: Open from 3:00pm~10:00pm
(Closed on Wednesdays and Thursdays *Open on national holidays) *Temporarily closed between 4:30pm and 5:00pm

Disney Fantasy: Open from 8:00am - 2:00pm.

Gallery Edom: Sunday - Thursday: Open from 9:00am - 5:00pm.

                       Friday and Saturday: Open from 9:00am - 10:00pm.

Hair Salon Kawashima: Open from 10:00 am - 7:00 pm.

   *Closed every Monday and Tuesday *Open if Monday or Tuesday is a national holiday.
Sagawa Transportation Counter: Open from 7:00am - 3:00pm.

   *Please ask at Bell Desk when the counter is closed.
 

Dog Lover's Suite@Tokyobay: Open from 9:00am - 9:00pm.
 

Club Lounge: Open, masks required at all times. Club Lounge usage is limited as part of social distance. Please note we do not provide alcohol due to the local authorities declaration of epidemic prevention measures.

*There are cases in which the operating hours or fees are changed without advance notice. Thank you for your consideration and kind understanding.

 

Tokyo Disney Resort® Entrance Passport

Guests who booked a room at our hotel can apply for a Tokyo Disney Resort® Entrance Passport using the dedicated form.
After making a room reservation, you can purchase the passport during your stay at the hotel by completing the application form in advance.
You can apply for the passport up to 23:59 pm 6 days prior to your arrival.
The number of passports provided is limited.

Ticketing location: Hotel Main Building (6:00 AM - 6:00 PM) or Tokyo Disney Resort® Welcome Center (8:00 AM - 3:00 PM)

 

FOOD & BEVERAGE OFFERINGS

Grand Café (Buffet Dining): Open from 6:30 AM - 11:00 PM (L.O. 9:30 PM)

Maihama Teppanyaki+:

[Lunch] Open from 11:30 AM - 3:00 PM
September-October: Saturdays, Sundays, and holidays

[Dinner] Open from 5:30 PM - 11:00 PM (L.O. 10:00 PM)
September-October: Open Daily

* Lunch buffet is 90 minutes and dinner is 120 minutes.

Galleria Café (Casual Dining): Closed.
Café Toastina: Open from 7:30AM - 11:00PM
Japanese Restaurant Asuka: Asuka is closed irregularly.
Breakfast: 7:00AM - 10:30AM (L.O. 10:00AM)
Dinner: 5:30PM - 9:30PM (L.O. 9:00PM)
Sunday Lunch: 11:30AM - 2:00PM (L.O.1:30PM) *Advanced reservation is required before 1 week.

In Room Dining: Open from 6:30AM - 12:00AM

*Room service will be open until 23:00 on Monday, February 27, 2023 due to power outage caused by legal inspection from 0:00 on February 28.


*Note the above guidelines may be updated in the future in accordance with the policies of the Japanese government and related organizations.Your cooperation is deeply appreciated at this time.
*There are cases in which the operation hours, the fee are changed without advance notice. Thank you for your consideration and kind understanding.
If we may be of any further assistance, kindly contact us at 81 47 355 5555

Click on a category to go to the corresponding page.

  1. Facility
  2. Rooms & Service
  3. Restaurant
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Frequently Asked Questions for Hotel Facilities

Do you have a parking lot?

Yes, we do. Parking fees for hotel guests are 3,100 yen per car for the first night and then 1,600 yen for the second and subsequent nights (e.g., 4,700 yen for two nights, and 6,300 yen for three nights). Guests who arrive early morning can use the parking lot without an extra charge if there is an empty space. For use of the parking lot after 1:00 p.m. (after checkout time), we charge an additional fee of 520 yen per hour.

 

Is Wi-Fi available?

A free Wi-Fi Internet connection is available throughout the hotel.
Detailed instructions on how to connect to Wi-Fi are provided in each guest room. If you have any questions, please feel free to contact our staff.

Moreover, there is also a free, 24-hour PC space, "Business Center" in the lobby on the second floor of the hotel. In the space, hotel guests can use personal computers free of charge for 24 hours. Since the free Wi-Fi Internet service is also available in the space, guests can use their own laptop computer.

 

I would like to send my luggage in advance. Where should I send it?

Please specify the date of arrival and the name that you used for the reservation on the delivery slip and send it to the following address:

Front Desk, Sheraton Grande Tokyo Bay Hotel
1-9 Maihama, Urayasu-shi, Chiba 279-0031
Tel: +81-47-355-5555 (main)

 

What amenities are available in MY-YOU?

The following amenities, including towels, bath towels, shampoo, rinse, and body soap, are provided:

For men: Toothbrushes, razors, shave cleansers, hairbrushes, combs, hair tonic, hair liquid, hair gel, milky lotion, lotion, and cotton swabs.

For women: Toothbrushes, razors, hairbrushes, combs, shower caps, cleansing foam, milky lotion, lotion, and cotton swabs.

 

When is MY-YOU most crowded?

Please be advised that it is most crowded around the closing time of Tokyo Disney Resort® (9:00 p.m. to midnight).

 

Can outside visitors use MY-YOU?

Yes, they can.

 

Can I use MY-YOU with a swimsuit?

You are not allowed to use MY-YOU with a swimsuit for sanitary reasons.

 

How much is the parking fee at the Oasis?

While it is 520 yen per hour, if you spend 3,000 yen or more at the Hotel facilities (Oasis, Restaurant, The Shop@Sheraton), the parking fee is free up to three hours.

 

For the indoor pool, are there any restrictions, such as the age of children?

Can toddlers who are still not fully toilet trained use them?

There is no age limit, but children have to be toilet trained. Smaller children in diapers, please wear commercially available Swim diapers under their swimsuits.

 

We will stay at your hotel on our anniversary. What special arrangements/services do you have for anniversaries?

[Free services]
On your child's birthday, we arrange special birthday towel art on the bed and give a child birthday card as birthday gifts.

For adults, we also offer special towel art and a congratulatory card for the special day.
If you wish to have these services, please let us know the name, gender, and age (only for children), birthday or the date of the anniversary, of the gift recipient, and the details of the anniversary.

Since these gifts are limited in number, please contact us in advance.

[Paid services]
We can take orders for cakes, champagne, fruit, and flowers.
For details and reservations, please contact us (Orders are recommended to be placed at least for full availability four days prior to the day of arrival):
Tel: +81-47-355-5555 (main)

*Office in charge: Reservations / Office hours: 9:00 a.m. to 5:00 p.m.

 

Will you hold my luggage until check-in time or after checkout time?

[Guests coming by rail]

You can leave your luggage at the Tokyo Disney Resort® official hotel service counter on the first floor of the Tokyo Disney Resort® Welcome Center next to JR Maihama Station.

(Business hours: 8:00 a.m. to 3:00 p.m.)

  • Your luggage will be delivered to your hotel (free of charge).
  • You can check into the hotel here.
  • We offer a Station Delivery Service (charged) where we deliver your luggage, which is left at the bell desk on the second floor of our hotel after checkout time, to the service counter on the first floor of the Tokyo Disney Resort® Welcome Center. 
  • Last time for luggage drop-off: 12:30 p.m. / Luggage pick-up hours: 1:00 p.m. to 7:00 p.m. - Guests in a group (15 persons or more) are requested to check in at the hotel.

[Guests coming by car or limousine bus]
You can leave your luggage at the bell desk on the second floor of the main hotel building.

 

Frequently Asked Questions for Rooms and Services

Are there rooms where two beds can be placed right next to each other?

Beds in the following rooms can be moved and placed side by side: Ocean Dream Rooms, Grande Rooms, Sheraton Club Rooms, Park Wing Rooms, and Dog-Friendly Rooms.

 

Are there rooms where the bath and toilet facilities are separate?

The bath and toilet facilities are separate in the following rooms: Treasures Rooms, Grande Rooms, Park Wing Rooms, and Dog-Friendly Rooms.

 

Are pajamas, yukata, and slippers provided?

Yukata and slippers are provided in all guest rooms.

 

Do you have Smoking room?

All rooms are non-smoking.

 

Are there smoking areas in the hotel?

There is a 24-hour smoking area in the lobby on the first floor of the hotel.

 

We are staying with an infant. Are there a crib, a baby carriage, and diapers available for use?

Cribs (for infants younger than one year) are available free of charge.
Please make advance reservations.
Small packs of diapers are sold in the Drugstore TAC (on the second floor in the Shopping Promenade).
We are sorry, but we do not have a baby carriage loan service.

 

Can I share the bed with my child?

If a child is 6 years old or younger, you can share one bed with one child.

 

Do you charge additional fees for children?

No, we do not. We count children aged seven or older as adults; therefore, you need to make a reservation for the number of persons, including these children. For children aged six or younger, you can share beds with them at no additional cost.

 

Where can I ask questions about my stay?

Please contact us at sheraton.tokyobay@sheraton.com for any inquiries regarding your stay.
Please fill in the following items in the mail text.
① Name
② Arrival date
③ Confirmation number or your phone number *②,③ reservation guest only

 

What kids' amenities and supplies are available for use?

We have the following supplies. Since they are limited in number, please make advance reservations. For more information about other supplies, please contact us.

  • Bed-wetting pad
  • Kids' one-piece pajamas (85 centimeters long), kids' slippers (about 20 cm), and kids' toothbrushes.
  • Bed guardrail  (Bed guardrails cannot be installed on the beds in the Ocean Dream Rooms, Treasures Rooms or those in the Sheraton Club Rooms. However, upon request, we can place the beds right next to each other at Ocean Dream Rooms and Sheraton Club Rooms.)
  • Kids' toilet seat
  • Step stool

The Ocean Dream Rooms and Treasures Rooms are furnished with a kids' toilet seat and a step stool.

 

Frequently Asked Questions for Restaurants

Is reservation required?

A reservation is not necessary. However, making an advanced reservation for Grand Cafe and Maihama Teppanyaki+ is highly recommended.

*We do not take any reservations for breakfast.

 

Can you accommodate guests with dietary restrictions for those with specific food allergies?

If you wish to have any assistance regarding your meal, please directly contact us at fbdepart.sgtb@sheraton.com by 7 days prior to your arrival and we can try our best to arrange a suitable meal for you.

 

Any meals for a baby?

Whilst we don't offer a specific baby's menu, we can prepare smaller portions of the dishes on any of our menus.

 

Is it okay to bring a baby food inside the restaurant?

We allow baby food to be brought into the restaurant. Please ask our staff member if you need to heat up the food.

 

Does "Maihama Teppanyaki+" have a dress code?

While we have no formal dress code and welcome guests in whatever attire they feel most comfortable, please refrain from coming with Yukata (Pajamas) and Slippers from the room.

 

Any birthday cake arrangement available?

We are happy to arrange a round cake for ¥3,200~. Please directly contact us by 3 days before your arrival as an advanced reservation is required for this arrangement.

 

Do they have a time that breakfast is crowded?

The breakfast time is crowded around 8:30AM to 10:00AM. We recommend to come earlier.

*It depends on TDR events.

MARRIOTT BONVOY

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier.

 

SOCIAL DISTANCING MEASURES AND CONTACTLESS EXPERIENCE

Signage present throughout the hotel, emphasizing the importance of practicing social distancing.

Partitions are installed at Front Desks, Club Lounge and other guest facing counters.

Masks are required to be worn in hotel public areas.

Hand Sanitization stations positioned at main entrance to hotel, at various reception counters, Food & Beverage outlets and all other high touch areas.

Food & Beverage service has been redesigned to be served in individual packages during buffet services along with Food & Beverage associates required to wear face mask, PPE face shield, gloves.

Signage for social distance are displayed at various entry points (i.e. Main entrance, Food & Beverage outlets, Elevators Landing, and other areas with high guest traffic).

*All of the precautions are subject to change with updated government guidance.

 

ENHANCED CLEANING PROTOCOLS AND HOUSEKEEPING SERVICE

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. 

Enhanced Public Area Cleaning: We have increased the frequency of cleaning and sanitization in high touch areas including restrooms, elevators, door handles and tabletops.Hand sanitization stations are provided throughout the hotel.

Personal Protective Equipment (PPE): Associates are wearing face masks and other protective coverings.

Electrostatic Spraying: Electrostatic Spraying is being used to disinfect public areas in late midnight on daily basis.

Room Amenities: Individually packaged disinfectant wipes are available in the room.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you would like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.