The Ritz-Carlton, Kyoto
The Ritz Carlton
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Kamogawa Nijo-Ohashi Hotori
604-0902 Japan
+81 75 7465555

Stay well.

Welcome to The Ritz-Carlton, Kyoto.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

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SOCIAL DISTANCING MEASURES & CONTACTLESS EXPERIENCE

Common areas in the hotel


•    Employees thoroughly wash hands, gargle, and disinfect with alcohol.
•    Clean and disinfect areas that are frequently touched by people, such as elevator buttons and escalator handrails.
•    Hand sanitizers are installed near the hotel entrance, front desk, and elevator.
•    The hotel building is ventilated on a regular basis.
 

Room
•    The rooms are carefully cleaned upon guest departure following check-out. 
•    Door handles, tables, bedside tables, furniture handles, lighting fixture switches, thermostats, phones, weight scales, remote controls, alarm clocks, music equipment, Televisions, door locks and peepholes, trash cans, faucet handles, toilets Disinfect the wash lever and shower handles with medical disinfectant equipment. 
 

Restaurant, The Lobby Lounge, The Bar
•    We manage the congestion situation during peak periods and time of entry by recommending restaurant reservations. 
•    Change the placement and capacity of equipment to ensure social distance.
 

Fitness facility and pool
•    Follow the regulations of each local government and the guidelines of health institutions. 
•    In order to deal with a wide range of viruses including COVID-19, we have tightened cleaning procedures and take additional measures as necessary, such as securing space between fitness equipment to ensure social distance. 
•    Regular cleaning and disinfection of spa and fitness equipment. 
•    We have implemented measures such as setting restrictions on the number of people and time. 
•    Chemicals used in pools and spas are maintained at adequate levels and always use the amount of disinfectant that complies with local agency guidelines. 

If you have any questions in relation to the above, please contact 075-746-5555.
 

MARRIOTT INTERNATIONAL'S COMMITMENT TO CLEAN
For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
SHARED RESPONSIBILITY
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you’re in public areas of the hotel. We do appreciate your support and understanding.
ENHANCED CLEANING PROTOCOLS & HOUSEKEEPING SERVICE AT THIS HOTEL
Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time. 
OTHER SERVICE AND BUSINESS HOURS AMENDMENTS

The Ritz-Carlton Spa
The business hours have changed as follows. 
(as of 8 December, 2022)

  • Treatment 10:00 A.M. - 9:00 P.M. (Last reservation reception 7:30 P.M.)
  • Swimming pool (including dry sauna, steam sauna, changing room) 7:00 A.M. - 9:00 P.M.
  • Fitness center 24H
  • Spa Retail Shop 9:00 A.M. - 9:00 P.M.

 

Concierge desk
The concierge desk will be closed temporarily. For inquiries, please contact the front desk.

 

Breakfast
We have changed the method of serving breakfast to our guests from buffet style to American breakfast (table service).

 

Meal tickets
Due to the impact of the new coronavirus infection (COVID-19), we will suspend the sale of new meal tickets. Future sales are scheduled to resume as soon as the situation calms down. We apologize for any inconvenience and inconvenience caused to customers who are considering purchasing and thank you for your understanding.

 

Restaurant Reservations


Phone: +81 75 746 5522
Reception hours: 9:00 A.M. - 3:30 P.M.

Room Reservation


Phone: +81 75 746 5511
Reception hours: 9:00 A.M. - 6:00 P.M.

Inquiries to the wedding


Phone: +81 75 746 5588
Reception hours: 10:00 A.M. - 6:00 P.M.
* Closed on Tuesdays
* We will respond to inquiries by phone or email received on regular holidays from the next day onwards.

FOOD & BEVERAGE OFFERINGS

The Ritz-Carlton, Kyoto is implementing changes to the hours of operation. If we may be of any further assistance, kindly contact Restaurant Reservations at  +81 75 746 5522

Dining page for the latest information
MEETING & EVENTS AND WEDDING
  • We are cleaning and disinfecting the banquet hall, the door and handles regularly.
  • We are cleaning and disinfecting all common areas such as elevator control switches and the guest toilets.
  • There is enough space between each seat.
  • We placed disinfectant in front of the reception desk and the entrance of banquet hall.
MARRIOTT BONVOY
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and we will send you a notification as soon as your room is ready.
  • Mobile Guest Requests: Connect with us via the app to request items to be delivered to your room