Stay well.

Welcome to The Ritz-Carlton, Kyoto.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you’re in public areas of the hotel. We do appreciate your support and understanding.

Common areas in the hotel

  • We check the temperature of all employees when they commence work upon entering the hotel.
  • For inhouse arrival guests, upon check-in we take measures to prevent from infection, such as avoiding face-to-face contact, temperature measurement and identity verification.
  • All employees wear masks during work hours.
  • Employees thoroughly wash hands, gargle, and disinfect with alcohol.
  • Clean and disinfect areas that are frequently touched by people, such as elevator buttons and escalator handrails.
  • Hand sanitizers are installed near the hotel entrance, front desk, and elevator.
  • A sign is visible in the lobby encouraging our guests to observe social distance measures and requirements.
  • Equipment/Furniture has been removed or moved to ensure social distance.
  • Leverage online technology such as mobile check-in and mobile service requests that allow customers to request additional services on smartphones to avoid   actual contact.
  • The hotel building is ventilated on a regular basis.
  • If a guests has any symptoms such as fever, cough, or sore throat, we have established a system to contact the public health center and to seek guidance. This is available at all times 7 days a week. 

 

Room

  • The rooms are carefully cleaned upon guest departure following check-out. 
  • We disinfect the room key after use. -Door handles, tables, bedside tables, furniture handles, lighting fixture switches, thermostats, phones, weight scales, remote controls, alarm clocks, music equipment, Televisions, door locks and peepholes, trash cans, faucet handles, toilets Disinfect the wash lever and shower handles with medical disinfectant equipment. 
  • We provide a disinfectant gel spray or disinfectant wet tissues in each guest room.

 

Restaurant, The Lobby Lounge, The Bar

  • We manage the congestion situation during peak periods and time of entry by recommending restaurant reservations. 
  • Change the placement and capacity of equipment to ensure social distance.
  • Assign any large groups to a small table seating plans. 
  • Employees in charge of providing food and drink and cooking wear gloves and masks. Gloves and masks are replaced and disposed according to the guidelines of the health institution. 
  • We provide individually wrapped hand towels or antibacterial wet sheets. 
  • We ensure social distance is implemented throughout the hotel at all times. 
  • We are recommending in-room dining.

 

Fitness facility and pool

  • Follow the regulations of each local government and the guidelines of health institutions. 
  • In order to deal with a wide range of viruses including COVID-19, we have tightened cleaning procedures and take additional measures as necessary, such as securing space between fitness equipment to ensure social distance. 
  • Regular cleaning and disinfection of spa and fitness equipment. 
  • We have implemented measures such as setting restrictions on the number of people and time. 
  • Chemicals used in pools and spas are maintained at adequate levels and always use the amount of disinfectant that complies with local agency guidelines. 

 

If you have any questions in relation to the above, please contact 075-746-5555.

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time. 

Concierge desk
The concierge desk will be closed temporarily. For inquiries, please contact the front desk.

 

The Ritz-Carlton Spa
The business hours have changed as follows. 
(as of 11 October, 2021)

  • Treatment 10:00 A.M. - 8:00 P.M. (Last reservation reception 6:30 P.M.)
  • Swimming pool (including dry sauna, steam sauna, changing room) 7:00 A.M. - 9:00 P.M.
  • Fitness center 7:00 A.M. - 9:00 P.M.
  • Spa Retail Shop 9:00 A.M. - 9:00 P.M.

 

Breakfast
We have changed the method of serving breakfast to our guests from buffet style to American breakfast (table service).

 

Meal tickets
Due to the impact of the new coronavirus infection (COVID-19), we will suspend the sale of new meal tickets. Future sales are scheduled to resume as soon as the situation calms down. We apologize for any inconvenience and inconvenience caused to customers who are considering purchasing and thank you for your understanding.

To prevent COVID-19 infections, we are revising the content of the service, the method of provision and the layout at each outlet. The business hours have changed as follows. We apologize for any inconvenience and thank you for your understanding.

 

Business Hours:
(as of 1 November, 2021) 

 

La Locanda

Lunch: 11:30 A.M - 2:00 P.M. (L.O.)
Dinner: 5:30 P.M. - 8:00 P.M. (L.O.) 9:00 P.M. (Close)

 

  • Dinner every Sunday, Mondays are temporarily closed for lunch and dinner.
  • We will open on 21 November and 22 November, and closed on 12 November.
  • Only the course menu is provided.
  • We have changed the method of serving breakfast to our guests from buffet style to American breakfast (table service).

 

Mizuki

Lunch: 11:30 A.M - 2:00 P.M. (L.O.)
Dinner: 5:30 P.M. - 8:00 P.M. (L.O.) 9:00 P.M. (Close)

 

  • We are temporarily closed on Tuesdays and Wednesdays.
  • We will open on 3 November and 23 November.

 

The Lobby Lounge

11:00 A.M. - 5:30 P.M. (L.O.) 6:00 P.M. (Close)

 

  • Afternoon tea: 12:00 P.M. - 5:00 P.M.

 

The Bar

Tuesday - Saturday:  5:00 P.M. - 11:00 P.M. (L.O.) 11:30 P.M. (Close)

 

  • We are temporarily closed on Sundays and Mondays.
  • We will open on 21 November and 22 November.

 

PIERRE HERMÉ PARIS Boutique

Monday - Saturday: 11:30 A.M. - 6:00 P.M. (Close)

Sunday: 11.00 A.M. - 6:00 P.M. (Close)

 

  • 3 November and 23 November: 11.00 A.M. - 6:00 P.M. (Close)

 

In-Room Dining
6:30 A.M. - 10:30 P.M. (L.O.)

 

*Please check the hotel website for latest business hours

 

If we may be of any further assistance, kindly contact Restaurant Reservations at  +81 75 746 5522

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and we will send you a notification as soon as your room is ready.
  • Mobile Guest Requests: Connect with us via the app to request items to be delivered to your room
  • We are cleaning and disinfecting the banquet hall, the door and handles regularly.
  • We are cleaning and disinfecting all common areas such as elevator control switches and the guest toilets.
  • Banquet service staff all wear gloves and masks.
  • The distance between each table is 2 meters and 40cm, in addition there is enough space between each seat.
  • All meals will be served separately.
  • We placed disinfectant in front of the reception desk and the entrance of banquet hall.
  • We open the door of the banquet hall and constantly ventilate the room with fresh air during the banquet.
  • The microphone is regularly disinfected and replaced with a new one after each use.
  • We are now using disposable tags for items stored in our cloakroom.
  • We request gloves to be worn for guests responsible of a reception or event.

Restaurant Reservations


Phone: +81 75 746 5522
Reception hours: 9:00 A.M. - 3:30 P.M.

Room Reservation


Phone: +81 75 746 5511
Reception hours: 9:00 A.M. - 6:00 P.M.

Inquiries to the wedding


Phone: +81 75 746 5588
Reception hours: 10:00 A.M. - 6:00 P.M.
* Closed on Tuesdays
* We will respond to inquiries by phone or email received on regular holidays from the next day onwards.