Stay well.

Welcome to The Ritz-Carlton, Kyoto.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.

Common effort in the hotel

 

  • All our team members wash hands and use disinfectant, wear masks and check body temperature upon entry.
  • FB, Guest Service, Guest Activity and House Keeping team all wear gloves. Other departments have gloves are available and wear when necessary.
  • We ask all guests to use hand sanitization upon arrival at the hotel.
  • We will be observing and promoting social distancing throughout the property.
  • We ventilate regularly.
  • We established a system to contact the public health center for guidance, in the case that our guests show symptoms such as a fever, cough or a sore throat.


Check in / Check out

 

  • We placed sanitizer and acrylic boards at the front desk to prevent infection to avoid face-to-face contact.
  • We encourage mobile check-in and mobile check-out.
  • We are checking body temperature and guest's ID at the time of check in.
  • We do not enter the room for check-in but instead offer if the guest would like to be escorted to the room or receive their keys in the lobby.
  • Guests masks and sanitizer are available on request.
  • We use a tray for any cash transactions.


Activity

 

  • All activities are privately arranged.
  • We request all guests to disinfect their hands before commencing activities.
  • Adults and Children are offered masks for any guest activities.
  • We request all the vendors to disinfect their hands and check the body temperature upon entry.
  • Staff conducting the activities wear gloves and masks.


The Ritz-Carlton Spa

 

  • We provide individually wrapped towels to prevent from infection.
  • We established a system to contact the public health center for guidance, in the case that our guests show symptoms such as a fever, cough or a sore throat.
  • Regular cleaning and sanitizing are conducted throughout the day.
  • "Health condition check "column has been added on the registration form, all guests are required to complete this information.
  • The temperature of all guests is being checked before entry into the spa.
  • We are wiping and disinfecting all common areas with disinfectant (toilet, elevator control switches, chairs, table etc.).
  • We disinfect used room keys and pens after every use.
  • Regular cleaning and sanitizing measures are conducted throughout the day at The Ritz-Carlton Spa.
  • We disinfect all fitness machines after use.


Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

Concierge desk


The concierge desk will be closed temporarily. For inquiries, please contact the front desk.

The Ritz-Carlton Spa


The business hours have changed as follows.

 

  • Treatment 9:00 A.M. - 10:00 P.M. (Last reservation reception 8:30 P.M.) * As per normal operational hours
  • Swimming pool (including dry sauna, steam sauna, changing room) 7:00 A.M. - 10:00 P.M.
  • Fitness center 24 hours * As per normal operational hours
  • Spa Retail Shop 7:00 A.M. - 10:00 P.M.
  • At The Ritz-Carlton Spa, we are observing social distancing and have reduced the number of guests at one time.
  • Limited equipment is available for use at The Ritz-Carlton SPA.


Breakfast


We have changed the method of serving breakfast to our guests from buffet style to American breakfast (table service).

Meal tickets


Due to the impact of the new coronavirus infection (COVID-19), we will suspend the sale of new meal tickets. Future sales are scheduled to resume as soon as the situation calms down. We apologize for any inconvenience and inconvenience caused to customers who are considering purchasing and thank you for your understanding.

To prevent COVID-19 infections, we are revising the content of the service, the method of provision and the layout at each outlet. The business hours have changed as follows. We apologize for any inconvenience and thank you for your understanding.

 

  • We prepare hand sanitizer spray at the entrance.
  • The menu cover is disinfected after each use.
  • There is sufficient space between tables and seats in line with social distancing policy.
  • All meals will be served separately, a buffet style and shared platter will not be prepared or offered in our hotel.
  • When arriving at our hotel, we check to make sure that all our guests do not suffer from a fever, cough or show and signs of common cold symptoms. Should we believe our guests may have any of these symptoms we will deny entry to our restaurants.


Business Hours:
(as of October 9, 2020)

La Locanda


Lunch: 11:30 A.M - 2:00 P.M. (L.O.)
Dinner: 5:30 P.M. - 7:00 P.M. (L.O.) 8:00 P.M. (Close)
* Dinner every Sunday, Mondays are temporarily closed for lunch and dinner.
* Only the course menu is provided.
* We have changed the method of serving breakfast to our guests from buffet style to American breakfast (table service).

Mizuki


Lunch: 11:30 A.M - 2:00 P.M. (L.O.)
Dinner: 5:30 P.M. - 7:00 P.M. (L.O.) 8:00 P.M. (Close)
* We are temporarily closed every Tuesday and Wednesday.
* Teppan Mizuki is closed temporarily.

The Lobby Lounge


11:00 A.M. - 5:30 P.M. (L.O.) 6:00 P.M. (Close)
* Afternoon tea: 12:00 P.M. - 5:00 P.M.

The Bar


Tuesday - Thursday: 5:00 P.M - 7:30 P.M. (L.O.) 8:00 P.M. (Close)
Friday - Saturday: 3:00 P.M.- 10:00 P.M. (L.O.) 11:00 P.M. (Close)
Sunday - Monday: Closed temporarily.
* Currently the weekend jazz live is not held.

PIERRE HERMÉ PARIS Boutique


Monday - Friday: 12:00 P.M. - 6:30 P.M. (Close)
Saturday - Sunday: 11:30 P.M. - 6:30 P.M. (Close)

In-room dining


Sunday - Friday: 6:30 A.M. - 11:00 P.M. (L.O.)
Saturday: 24 hours

*Please check the hotel website for latest business hours

 

If we may be of any further assistance, kindly contact Restaurant Reservations at  +81 75 746 5522

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and we will send you a notification as soon as your room is ready.
  • Mobile Guest Requests: Connect with us via the app to request items to be delivered to your room
  • We are cleaning and disinfecting the banquet hall, the door and handles regularly.
  • We are cleaning and disinfecting all common areas such as elevator control switches and the guest toilets.
  • Banquet service staff all wear gloves and masks.
  • The distance between each table is 2 meters and 40cm, in addition there is enough space between each seat.
  • All meals will be served separately.
  • We placed disinfectant in front of the reception desk and the entrance of banquet hall.
  • We open the door of the banquet hall and constantly ventilate the room with fresh air during the banquet.
  • The microphone is regularly disinfected and replaced with a new one after each use.
  • We are now using disposable tags for items stored in our cloakroom.
  • We request gloves to be worn for guests responsible of a reception or event.

Restaurant Reservations


Phone: +81 75 746 5522
Reception hours: 9:00 A.M. - 3:30 P.M.

Room Reservation


Phone: +81 75 746 5511
Reception hours: 9:00 A.M. - 6:00 P.M.

Inquiries to the wedding


Phone: +81 75 746 5588
Reception hours: 10:00 A.M. - 6:00 P.M.
* Closed on Tuesdays
* We will respond to inquiries by phone or email received on regular holidays from the next day onwards.