Stay well.

Welcome to The Ritz-Carlton, Kyoto.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

In order to provide the finest and safest facilities, we wish to inform you of our scheduled testing of the electrical system which will take place after midnight on 2 February (early hours of 3 February), 2023. During the times of 2am-2:15am and 4:45am to 5am, you may experience a 15-minute power outage. During this time all lights, televisions, air conditioning units, music players, and other equipment requiring electricity will be inoperable, including guest elevators and wifi service. A flashlight is located in your closet for your personal use, staircases will also be accessible in the case of elevators not operating.Please accept our apologies for any inconvenience caused during the scheduled testing times.
 

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you’re in public areas of the hotel. We do appreciate your support and understanding.
Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time. 

Restaurant Reservations


Phone: +81 75 746 5522
Reception hours: 9:00 A.M. - 3:30 P.M.

Room Reservation


Phone: +81 75 746 5511
Reception hours: 9:00 A.M. - 6:00 P.M.

Inquiries to the wedding


Phone: +81 75 746 5588
Reception hours: 10:00 A.M. - 6:00 P.M.
* Closed on Tuesdays
* We will respond to inquiries by phone or email received on regular holidays from the next day onwards.

Concierge desk
The concierge desk will be closed temporarily. For inquiries, please contact the front desk.

 

The Ritz-Carlton Spa
The business hours have changed as follows. 
(as of 8 December, 2022)

  • Treatment 10:00 A.M. - 9:00 P.M. (Last reservation reception 7:30 P.M.)
  • Swimming pool (including dry sauna, steam sauna, changing room) 7:00 A.M. - 9:00 P.M.
  • Fitness center 24H
  • Spa Retail Shop 9:00 A.M. - 9:00 P.M.

 

Breakfast
We have changed the method of serving breakfast to our guests from buffet style to American breakfast (table service).

 

Meal tickets
Due to the impact of the new coronavirus infection (COVID-19), we will suspend the sale of new meal tickets. Future sales are scheduled to resume as soon as the situation calms down. We apologize for any inconvenience and inconvenience caused to customers who are considering purchasing and thank you for your understanding.

To prevent COVID-19 infections, we are revising the content of the service, the method of provision and the layout at each outlet. The business hours have changed as follows. We apologize for any inconvenience and thank you for your understanding.

 

Business Hours:
(as of 25 November, 2022) 

 

La Locanda

Lunch: 11:30 A.M - 2:00 P.M. (L.O.)
Dinner: 5:30 P.M. - 8:00 P.M. (L.O.) 9:00 P.M. (Close)

 

  • Dinner every Sunday, Mondays are temporarily closed for lunch and dinner.
  • Only the course menu is provided.
  • We have changed the method of serving breakfast to our guests from buffet style to American breakfast (table service).
  • Friday, December 23 - Sunday, December 25
    Lunch: 11:30 A.M. - 1:00 P.M. (L.O.) 2:00 P.M. (Close)
    Dinner: 5:00 P.M. - 8:00 P.M. (L.O.) 9:00 P.M. (Close)

    Friday, December 30 - Saturday, December 31
    Lunch: 11:30 A.M. - 1:30 P.M. (L.O.) 2:00 P.M. (Close)
    Dinner: 5:30 P.M. - 8:30 P.M. (L.O.) 9:00 P.M. (Close)

 

Mizuki

Lunch: 11:30 A.M - 2:00 P.M. (L.O.)
Dinner: 5:00 P.M. - 8:00 P.M. (L.O.) 9:00 P.M. (Close)

 

  • We are temporarily closed on Tuesdays and Wednesdays.
  • Wednesday, December 28
    Lunch: 11:30 A.M. - 2:00 P.M. (L.O.) 3:00 P.M. (Close)
    Dinner: 5:30 P.M. - 8:00 P.M. (L.O.) 9:00 P.M. (Close)
    *Open only for Kaiseki Mizuki and Tempura Mizuki

    Friday, December 30 - Saturday, December 31
    Lunch: 11:30 A.M. - 1:30 P.M. (L.O.) 2:00 P.M. (Close)
    Dinner: 5:00 P.M. - 8:30 P.M. (L.O.) 9:00 P.M. (Close)

 

The Lobby Lounge

11:00 A.M. - 5:30 P.M. (L.O.) 6:00 P.M. 

 

  • Open until 8:00 P.M. on Saturdays, Sundays and Mondays (Last order 7:30 P.M.)
  • Afternoon tea reservations can be made at the following times:
    12:00 P.M. | 12:30 P.M. | 3:00 P.M. | 3:30 P.M. | 5:30 P.M.
    *5:30 P.M. reservations are only available on Saturdays, Sundays and Mondays
  • Tuesday, December 6 / Tuesday, December 13 / Friday, December 23: 11:00 A.M. - 7:30 P.M. (L.O.) 8:00 P.M. (Close)
    Friday, December 31: 11:00 A.M. - 5:30 P.M. (L.O.) 6:00 P.M. (Close)

 

 

The Bar

Tuesday - Saturday:  5:00 P.M. - 11:00 P.M. (L.O.) 11:30 P.M. (Close) ※Food : 10:30 P.M. (L.O.)

 

  • We are temporarily closed on Sundays and Mondays.
  • Tuesday, December 6 and 13: Temporarily Closed
    Sunday, December 25: 5:00 P.M. - 11:00 P.M. (L.O.) 11:30 P.M. (Close)
    Saturday, December 31: 5:00 P.M. - 0:30 A.M. (L.O.) 1:00 A.M. (Close)

 

PIERRE HERMÉ PARIS Boutique

Monday - Saturday: 11:30 A.M. - 6:00 P.M. (Close)

Sunday: 11.00 A.M. - 6:00 P.M. (Close)
 

  • Saturday, December 3/ Friday, December 23/Saturday, December 24/Thursday, December 29/Friday, December 30/Saturday, December 31: 11.00 A.M. - 6:00 P.M. (Close)

 

In-Room Dining
24 Hours

 

If we may be of any further assistance, kindly contact Restaurant Reservations at  +81 75 746 5522

  • We are cleaning and disinfecting the banquet hall, the door and handles regularly.
  • We are cleaning and disinfecting all common areas such as elevator control switches and the guest toilets.
  • Banquet service staff all wear gloves and masks.
  • The distance between each table is 2 meters and 40cm, in addition there is enough space between each seat.
  • All meals will be served separately.
  • We placed disinfectant in front of the reception desk and the entrance of banquet hall.
  • We open the door of the banquet hall and constantly ventilate the room with fresh air during the banquet.
  • The microphone is regularly disinfected and replaced with a new one after each use.
  • We are now using disposable tags for items stored in our cloakroom.
  • We request gloves to be worn for guests responsible of a reception or event.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and we will send you a notification as soon as your room is ready.
  • Mobile Guest Requests: Connect with us via the app to request items to be delivered to your room