The Ritz-Carlton, Pentagon City

Stay Well

Welcome to Pentagon City.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.

Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

The property also has the following procedures in place:

Arrival and Departure:


  • Using mobile technology: eFolio delivery and Mobile Requests via the Marriott Bonvoy app.
  • Choice of valet parking or self-parking in Fashion Centre Parking Garage; valet team subject to rigorous cleanliness protocols including PPE, and high touch wipe downs on each use.
  • Choice of baggage assistance or personal unloading
  • Front desk, bell desk, and concierge desk all equipped with plexiglass panels at counters.

Social Distancing Measures:


  • Reduced occupancy levels to accommodate social distancing requirements.
  • Arrival queues throughout hotel clearly marked for appropriate social distancing.
  • Seating in Santé is spaced apart in accordance with state laws.
  • Stairwell access is available.
  • Signage posted to remind guests of social distancing guidelines and hygiene practices to prevent the spread of disease.

Our Ladies & Gentlemen


  • Submit to temperature screening upon arrival for each shift.
  • Are equipped with personal protective equipment, including face covering which are worn at all times.
  • Have and continue to receive training on COVID-19 sanitation protocols.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


  • Deeper and more frequent cleaning of high-traffic and high-touch areas, including handrails, elevator buttons, door handles and surfaces.
  • Utilizing cleaning products that kill the spread of COVID-19.
  • Introduction of new cleaning protocol using sanitation products for public spaces.
  • Touchless hand sanitizer dispensers are placed throughout the hotel.
  • Frequent cleaning of public area restrooms, including single-use hand towels.
  • Deep cleaning between guest stays; focus on sanitizing every area of the room.
  • Disinfectant wipes will be placed inside elevator cars and elevator occupancy limited to family members or two non-family individuals
  • Led by a designated hotel Cleanliness Champion.

Every guest room is thoroughly cleaned and disinfected between each guest. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:


  • Fitness Center is open with limited allowable capacity. Reserve your spot upon arrival with Front Desk. Locker room is open, but sauna and steam room are currently unavailable per local guidelines. Sanitization of equipment and lounge areas between use; high-touch areas are cleaned at regular intervals. Modified floorplans to increase physical distancing between equipment and furniture.
  • Club Level is currently closed; re-opening date is TBD.



  • Santé is currently open for breakfast, lunch and dinner from 6:30am to 10:30pm. Visit Santé's website for more information.
  • In-Room Dining is available daily from 6:30 a.m. to 10:30 p.m. Contact-free delivery and pickup will be available upon request.
  • To-go meals are available to order and may be enjoyed in the comfort of your guest room.
  • All chairs, and service equipment in restaurant are sanitized after each use and at regular intervals.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:


  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier.