Stay Well

Welcome to Toronto.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.

"Cleanliness Champions" have been assigned at the Hotel to educate our Ladies & Gentlemen, perform continuous evaluations, drive awareness, and ensure alignment with all guidelines.


Hotel Entry & Check-In
  • Ladies & Gentlemen will be attending to all doors to ensure guests have a touchless entry into the Hotel
  • Mobile check-in will be leveraged through the Marriott Bonvoy app and all key cards sanitized and disinfected prior to distribution
  • Signage and partitions will be placed throughout the Hotel to promote physical-distancing efforts

Valet
  • Valet service is available

Restaurants & Amenities
  • Ritz Bar: Indoor & Outdoor dining available: Monday & Tuesday 7am to 10pm, Wednesday to Sunday 7am to 11:30am
  • TOCA: Tuesday to Saturday 5:30pm to 9pm, open Sunday September 5th, 5:30pm to 9pm
  • EPOCH Bar & Kitchen Terrace: Indoor and Outdoor dining available: Wednesday to Sunday 12pm to midnight

Spa & Fitness
  • Staggered appointment times and modified floorplans will support physical distancing efforts
  • Spa facilities open: Pool, Fitness Centre, Showers, Vitality Pools, Steam Rooms & Saunas, all Lounges

Meetings & Special Events
  • Meetings & Special Events are available at as per public health guidelines.

The Ritz-Carlton, Toronto is committed to providing our guests and our Ladies & Gentlemen with a safe and secure environment while continuing to provide genuine care and comfort. Our protocols will continue to evolve as Corporate, City, Provincial and Federal guidelines change.


Below are steps we are taking to keep our guests, employees, and the community healthy. Each operating department has its own customized set of procedures, even more detailed than the summary presented here. We will continue to refine and update our plans as needed.

 

  • All Ladies & Gentlemen will be wearing facial coverings throughout the Hotel and submit to a temperature check upon entering the Hotel
  • Electrostatic spraying technology will be used in public spaces in addition to deeper, more frequent cleaning of high-traffic and high-touch areas
  • Hand sanitizer dispensers will be placed throughout the Hotel for guest use and at work stations for our Ladies & Gentlemen

Restaurants & Amenities
  • All dishes will be processed through a high temperature dishwasher

Guestrooms
  • Housekeeping Ladies & Gentlemen will change PPE, including gloves and facial coverings, in between each guestroom service
  • Peroxide multi-purpose disinfectant cleaners will be used on all surfaces of the guestroom or suite
  • Shared amenities, such as pens and magazines, have been removed from guestrooms and will be made available upon request

Valet
  • Valet Ladies & Gentlemen will switch gloves prior to servicing the next vehicle

Spa & Fitness
  • Sanitization of equipment, treatment rooms between use; high-touch areas are cleaned at regular intervals

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

Commencing September 22, 2021, all guests wishing to dine indoors or use the fitness and pool facilities will be requires to provide proof of vaccination status and government ID, as in accordance with Ontario regulations.

Hotel: Face coverings are required in all hotel public areas.
Pool: 6:30am-9:00pm Daily. Guest must sign-in and out of the pool & fitness registries.
Spa: Open for RMT Massages, facials, body & wellness treatments and manicures & pedicures. Reservations required, masks required in public spaces.
TOCA: Restaurant dining Tuesday to Saturday 5:30pm to 9pm. Open Sunday September 5th 5:30pm to 9pm. Orders also available for in-room dining, pick-up and delivery.
Ritz Bar: Indoor & Outdoor dining available: Monday & Tuesday 7am to 10pm, Wednesday to Sunday 7am to 11:30am
EPOCH Bar & Kitchen Terrace: Indoor and Outdoor dining available: Wednesday to Sunday 12pm to midnight, last order at 11pm

Commencing September 22, 2021, all guests wishing to dine indoors or use the fitness and pool facilities will be requires to provide proof of vaccination status and government ID, as in accordance with Ontario regulations.


TOCA: Restaurant dining Tuesday to Saturday 5:30pm to 9pm. Open Sunday September 5th 5:30pm to 9pm. Orders also available for in-room dining, pick-up and delivery.
Ritz Bar: Indoor & Outdoor dining available: Monday & Tuesday 7am to 10pm, Wednesday to Sunday 7am to 11:30am
EPOCH Bar & Kitchen Terrace: Indoor and Outdoor dining available: Wednesday to Sunday 12pm to midnight, last order at 11pm

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: all experiences are provided according to standard
  • Lounge Access: all experiences are provided according to standard
  • Welcome Gift: all experiences are provided according to standard
  • Late Check-Out: all experiences are provided according to standard
  • Mobile Check-In/Check-Out: all experiences are provided according to standard
  • Mobile Key: all experiences are provided according to standard
  • Mobile Dining: all experiences are provided according to standard
  • Mobile Guest Requests: all experiences are provided according to standard