Stay Well

Welcome to Toronto.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.

"Cleanliness Champions" have been assigned at the Hotel to educate our Ladies & Gentlemen, perform continuous evaluations, drive awareness, and ensure alignment with all guidelines.

 

The Ritz-Carlton, Toronto is committed to providing our guests and our Ladies & Gentlemen with a safe and secure environment while continuing to provide genuine care and comfort. Our protocols will continue to evolve as Corporate, City, Provincial and Federal guidelines change.


Below are steps we are taking to keep our guests, employees, and the community healthy. Each operating department has its own customized set of procedures, even more detailed than the summary presented here. We will continue to refine and update our plans as needed.

 

  • All Ladies & Gentlemen will be wearing facial coverings throughout the Hotel
  • Electrostatic spraying technology will be used in public spaces in addition to deeper, more frequent cleaning of high-traffic and high-touch areas
Restaurants & Amenities
  • All dishes will be processed through a high temperature dishwasher

Guestrooms
  • Peroxide multi-purpose disinfectant cleaners will be used on all surfaces of the guestroom or suite

Spa & Fitness
  • Sanitization of equipment, treatment rooms between use; high-touch areas are cleaned at regular intervals

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

Pool: Open daily 6:30am to 9pm
Fitness Centre: Open 24 hours
Spa My Blend by Clarins: Open daily 9am to 6pm
Reservations required, masks required.

Club Lounge: Open daily 7am to 10pm
Daily Culinary Presentations
Breakfast: 7 AM to 11 AM
Lunch: 12 PM to 2PM
Light Snacks: 2:30 PM to 4:30 PM
Hors' d'oeuvres: 5 PM to 8 PM
Desserts and Cordials: 8 PM to 10 PM

Restaurants & Amenities

Ritz Bar:
Monday - Friday: 7am- 2pm 
Saturday & Sunday 7am to 12pm 

TOCA:
Open daily for Breakfast 7am to 11:30am
Open daily for Lunch 12pm to 2pm
Open daily for Dinner 5:30pm to 9:30pm

EPOCH Bar & Kitchen Terrace
Open Monday to Sunday 12pm to 12am
Afternoon Tea Service Monday to Friday 2pm to 4pm; Saturday & Sunday 12pm to 4pm

 

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: all experiences are provided according to standard
  • Welcome Gift: all experiences are provided according to standard
  • Late Check-Out: all experiences are provided according to standard
  • Mobile Check-In/Check-Out: all experiences are provided according to standard
  • Mobile Key: all experiences are provided according to standard
  • Mobile Dining: all experiences are provided according to standard
  • Mobile Guest Requests: all experiences are provided according to standard